Terms & Conditions

• For each reservation made through Valamar online booking or Valamar reservation centre, we guarantee the lowest price.
• For stays without made reservations, the prices and conditions of the valid reception price list apply.
• Sojourn tax is included in price.
• If you are interested to reserve a stay with breakfast, please either contact the Valamar reservation canter (tel.: +385 52 465 000; e-mail: reservations@valamar.com) or leave a note in the "comments" section of online booking and You will then receive a confirmation with the wanted service.
• Baby cot 5 € per day.
• Pets are allowed on request in facilities: Lanterna Apartments; Valamar Tamaris Residence; Solaris residence; Pinia hotel&residence; Pical Apartments; Valamar Crystal Hotel; All inclusive Allegro Hotel; Miramar Hotel; Albona Hotel&Residence; Valamar Diamant Residence; Valamar Bellevue Hotel, Valamar Sanfior Hotel; Casa Sanfior; Girandela Tourist Village, Villas Sunrise Girandella; Valamar Koralj; Hotel Argosy, Hotel Tirena and Valamar Club Dubrovnik.
• Pets amount per day 10 € in the hotel, 8 € in the apartment/residence. When booking, the guest is required to provide information about the pet kind. Pets must have a certificate to guarantee is health. By confirming the booking, the customer automatically accepts the full responsibility for his pet.
• Parking included in price.
• At check-in you will be asked to confirm your departure date. In the case of an earlier departure we apply a fee to the amount of a one-night stay per unit. In the period from 30 June until 01 September the fee includes all remaining days of your stay. The early departure fee might not be applied in case of illness or force majeure.
• Your credit card is used exclusively as a reservation guarantee; payment is upon arrival at the reception desk with credit card or cash. We accept American Express, MasterCard, Diners Club, Visa and Maestro.
• The property reserves the right to pre-authorize credit cards prior to arrival.
• For a 100% relaxed holiday you can already now pre-pay your accommodation - just click on this link www.valamar.com/guarantee and follow the instructions.
• Payment upon arrival is possible: 
  1. by cash in HRK (Croatian currency)
  2. by cash in EUR as stated on your booking confirmation
  3. by cash in any other currency or by credit card or Maestro card based on the current exchange rate.
      The current exchange rate is stated on the invoice.
• For a Croatian citizens payment is allowed only in HRK or with credit cards.
• Please note that your credit card will be charged in HRK (Croatian currency). Your bank hereinafter converts this amount to the currency of your domestic account. Due to your bank's exchange rate this may result in a slightly different (higher) total charge than the amount stated in HRK on our hotel invoice.
• Check-in: 14.00 - 18.00 *
• Check-out until 10.00

• Credit card is required for booking. We accept American Express, EuroCard/MasterCard, Diners Club or Visa.
• Your personal data, and the data on your credit card, are fully protected. The transfer of data is carried out via a safe server.

Hotels:

Deductions from half board price for stays with breakfast per day per room are as follows:

• Hotels in Poreč; Krk and Pag:
• € 5 in single-bed rooms
• € 5 in single-bed rooms
• € 10 in double/twin rooms
• € 15 in triple rooms, quad rooms and studios
• € 20 in family rooms, suites and residence rooms

• Hotels in Rabac:
• € 3 in single-bed rooms
• € 6 in double/twin rooms
• € 9 in triple rooms, quad rooms and studios
• € 12 in family rooms, suites and residence rooms

Apartments:

• Included in the price are: bed linen, electricity and water consumption, kitchenware and tableware, cleaning materials, weekly change of bed linen and final cleaning.
• Optional:
  - There are towels in the apartment.
  - Towels are changed as needed.
• Possibility of half board.

• Children up to 2 years of age stay for free.



Children from 2 up to 11,99 years

• Poreč: Valamar Diamant Hotel, Valamar Riviera Hotel; Jadran Residence
• Rabac: Hotel & Casa Valamar Sanfior; Marina Hotel; Mediteran Residence; Girandella Tourist Village
• Koralj: Valamar Koralj Hotel
• Dubrovnik: Tirena Hotel; Argosy Hotel; Valamar Dubrovnik President Hotel; Valamara Lacroma Dubrovnik Hotel
• Pag: Luna Island Hotel

Children from 2 up to 13,99 years

• Poreč: Valamar Crystal Hotel; Valamar Pinia Hotel; Valamar Rubin Hotel; Pical Hotel; Zagreb Hotel; Fortuna Island Hotel; Naturist Resort Solaris
• Rabac: Valamar Bellevue Hotel & Residence; All Inclusive Light Allegro Hotel; Miramar Hotel; Albona Hotel & Residence
• Dubrovnik: Valamar Club Dubrovnik

Children from 2 up to 15,99 years

• Poreč: Valamar Club Tamaris; Valamar Tamaris Villas

RESERVATION CANCELLATION CONDITIONS (depending on the chosen Rate type):

• BEST WEBSITE Rates:
  Free of charge cancellation up to 2 days prior to arrival until 14:00 hours (CET). For cancellations after that time the amount of the first night per reserved unit is charged. In case of a no-show without timely cancellation, the total booking amount will be charged.
• EARLY BOOKING Rates:
  20 % reservation deposit will be charged to your credit card. The remaining balance will be charged at your departure. You may cancel your reservation free of charge up to 14 days prior to arrival. For cancellations after this period the hotel will keep the deposit charged. In case of a no-show without timely notice of cancellation, the total booking amount will be charged.
• NON FLEXIBLE Rates:
  Your credit card will be charged with the total amount of your reservation. Once booked this reservation cannot be modified or cancelled without charge. In case of a no-show the total booking amount will be charged.