To make your travel planning even easier, we created a new healthcare package with the aim of avoiding unpredictable situations and enabling you to enjoy your holiday without worrying about your health and safety. All our employees in Valamar Obertauern Hotel 4* have a recovery certificate or a COVID-19 vaccination certificate so you can be sure of a safe welcome.

VALAMAR EMPLOYEES VACCINATED OR RECOVERED FROM COVID-19

All hotel employees have a COVID-19 vaccination or recovery certificate.

RAT AND PCR TESTING

We offer the service of RAT (ANTIGEN) testing in your hotel at a price from €10 as well as PCR testing at a price from €57.

HEALTHCARE SERVICES

Telephone consultations with a doctor 24/7, healthcare services in your hotel or at healthcare facility.

REIMBURSEMENT OF TRAVEL EXPENSES

We cover the costs of public transport for the return journey if guests become infected by COVID-19.


What is the V-care guarantee?

The V-care guarantee is part of the V-Health&Safety programme providing for all your necessary healthcare services during your stay (and in the case of COVID-19).

Who has the right to V-care guarantee

The V-care guarantee healthcare package is valid for all reservations (including existing ones) made directly through valamar.com or the Valamar Reservation centre. Guests who booked their accommodation through online travel agencies or other partners should check with them on healthcare services and insurance options.

V-care guarantee applies to all persons included in the reservation and is valid from the moment of checking into Valamar Obertauern Hotel 4*.

Important! To be eligible for free healthcare services in public health facilities while staying in the hotel, you must have a valid European Health Insurance Card.1

What is included in the V-care guarantee

  • The V-Health&Safety Manager is available to our guests 24 hours a day during their entire stay and is responsible for ensuring medical assistance if necessary.

  • Free consultation with a doctor via telephone (telephone or video call) 24 hours a day. Doctors available at least on German and English language.

  • Healthcare service 24 hours a day in Valamar Obertauern Hotel or in healthcare facilities. Healthcare is available free of charge in public healthcare facilities with the European Health Insurance Card. Private healthcare facilities will charge for healthcare services.

  • RAT (antigen) testing at your hotel. The price of the test is from €10, paid by the guest. To book an appointment, contact the reception or your V Health & Safety Manager in your accommodation by 12:00 (noon) on the working day before the desired test date, except on Sundays when tests are not performed. For a test on Mondays, you need to make an appointment on Saturday by 12:00 (noon). You can also book an appointment before your arrival via the Valamar reservation centre. Test results will be delivered to your email address, within 2 hours. Due to an increasing demand, you may experience delays in the delivery of results.

  • PCR testing at your hotel. The price of the test is from €57, paid by the guest. To book an appointment, contact the reception or your V Health & Safety Manager in your accommodation by 12:00 (noon) on the working day before the desired test date, except on Sundays when tests are not performed. For a test on Mondays, you need to make an appointment on Saturday by 12:00 (noon). You can also book an appointment before your arrival via the Valamar reservation centre. Test results will be delivered to your email address, within 24 hours.

  • Reimbursement of travel expenses for the return journey of persons infected with COVID-19 if the return dates are different from the regularly scheduled return dates.2

  • Guarantee that our employees are vaccinated or recovered from COVID-19. Our employees have a COVID-19 vaccination or recovery certificate.


1 European Health Insurance Card (EHIC)

The European Health Insurance Card is a free card valid in 27 member states of the European Union, Switzerland, Norway, Iceland and Liechtenstein. Guests from these countries carrying a valid European Health Insurance Card have the right to free healthcare services (including treatment for COVID-19) in public healthcare facilities in the country they are currently staying in.

Who can get the European Health Insurance Card (EHIC)?
Anyone who regularly pays for health insurance in their home country within the European Union, in Iceland, Liechtenstein, Norway or Switzerland can get the European Health Insurance Card. Every family member traveling must have their own card. Persons from outside the EU who are legally resident in the EU and covered by the state social security system can also be issued with the card. The expiration date on the card differs from country to country. If you applied for the card just before your trip but the card cannot be issued due to the short deadline, you have the right to a certificate which affords you the same rights as the card during your trip.

Guests from the United Kingdom carrying the Global Health Insurance Card (GHIC) are entitled to the same medical treatment and healthcare as all other guests from the European Union with the European Health Insurance Card.


2 A public transport receipt (train, bus, airplane, ship) must be submitted in order to be eligible for reimbursement. The maximum refund amount is €400 per reservation.

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