To make your travel planning even easier, we have created a new healthcare package with the aim of avoiding unpredictable situations and enabling you to enjoy your holiday without worrying about your health and safety. All our employees in our hotels in Obertauern have a COVID-19 recovery or vaccination certificate, so you can be sure of a safe welcome.


All hotel employees have a COVID-19 vaccination or recovery certificate or are tested.


We offer PCR testing services at a price from €57.


We offer telephone consultations with a doctor 24/7 and healthcare services in your hotel or at a healthcare facility.


We cover the costs of public transport for the return journey if guests become infected by COVID-19.

What is the V-care guarantee?

The V-care guarantee is part of the V-Health&Safety programme providing for all necessary healthcare services during your stay (also in the case of COVID-19).

Who is entitled to the V-care guarantee?

The V-care guarantee healthcare package is valid for all reservations (including existing ones) made directly through or the Valamar Reservation Centre. Guests who have booked their accommodation through online travel agencies or other partners should check with them regarding healthcare services and insurance options.

The V-care guarantee applies to all persons included in the reservation and is valid from the moment of checking into Kesselspitze Valamar Collection Hotel 5* and Valamar Obertauern Hotel 4*.

Important! To be eligible for free healthcare services in public healthcare facilities while staying in the hotel, you must have a valid European Health Insurance Card.1

What is included in the V-care guarantee?

  • The V-Health&Safety Manager is available to our guests 24 hours a day during their entire stay and is responsible for ensuring medical assistance if necessary.

  • Free consultations with a doctor via telephone (telephone or video call) 24 hours a day. Doctors speak German and English at the minimum.

  • Healthcare service 24 hours a day in our hotels or in healthcare facilities. Healthcare is available free of charge in public healthcare facilities via the European Health Insurance Card. Private healthcare facilities will charge for healthcare services.

  • PCR testing available on demand. The price of the test is from €57, to be paid by the guest. To book an appointment, contact the reception or your V-Health&Safety Manager.

  • Reimbursement of travel expenses for the return journey of persons infected with COVID-19 if the return dates are different from those regularly scheduled.2

  • Guarantee that our employees are vaccinated or recovered from COVID-19 or tested. Our employees have a COVID-19 vaccination or recovery certificate, or they are regularly tested.

1 European Health Insurance Card (EHIC)

The European Health Insurance Card is a free card valid in the 27 member states of the European Union as well as in Switzerland, Norway, Iceland and Liechtenstein. Guests from these countries carrying a valid European Health Insurance Card are entitled to free healthcare services (including treatment for COVID-19) in public healthcare facilities in the country they are staying in at the time.

Who can get the European Health Insurance Card (EHIC)?
Anyone who regularly pays for health insurance in their home country either within the European Union or in Iceland, Liechtenstein, Norway or Switzerland can get the European Health Insurance Card. Every family member travelling must have their own card. Persons from outside the EU who are legally resident in the EU and covered by the state social security system can also be issued the card. The expiry date on the card differs from country to country. If you have applied for the card just before your trip but the card cannot be issued due to the short deadline, you are entitled to a certificate that affords you the same rights as the card during your trip.

Guests from the United Kingdom carrying the Global Health Insurance Card (GHIC) are entitled to the same medical treatment and healthcare as all other guests from the European Union with the European Health Insurance Card.

2 A public transport receipt (train, bus, airplane, ship) must be submitted in order for guests to be eligible for reimbursement. The maximum refund amount is €400 per reservation.