TRAVEL INFORMATION: COVID-19 (updated 3 June 2020)

LATEST UPDATE
Austria has reopened its borders with all neighbouring countries, apart from Italy.
Croatia has fully opened its borders for Austrian citizens. Travel between Austria and Croatia runs smoothly.

For Austrian citizens, there is no restriction of movement in the Republic of Croatia. When entering the Republic of Croatia as tourists, guests should provide information – their destination, mobile phone number, and email address – so they can be contacted for epidemiological reasons if required.

For easier and faster border crossing, we recommend submitting your data in advance via the website entercroatia.mup.hr. In this way you can avoid additional delays at the border crossing as the border police will have your data in the system.

At the border crossing, guests will also receive a leaflet with general and special recommendations and instructions from the Croatian Institute of Public Health.

LATEST UPDATE
Croatia has fully opened its borders for citizens of Germany. Travel between Germany and Croatia through Austria and Slovenia runs smoothly.

For citizens of the Federal Republic of Germany, there is no restriction of movement in the Republic of Croatia. When entering the Republic of Croatia as tourists, guests should provide information – their destination, mobile phone number, and email address – so they can be contacted for epidemiological reasons if required.

For easier and faster border crossing, we recommend submitting your data in advance via the website entercroatia.mup.hr. In this way you can avoid additional delays at the border crossing as the border police will have your data in the system.

At the border crossing, guests will also receive a leaflet with general and special recommendations and instructions from the Croatian Institute of Public Health.

Since Croatia is an EU member state with a very good epidemiological situation, most regions in Germany do not require mandatory self-isolation for their citizens returning from Croatia. The states of Bavaria, North Rhine-Westphalia, Baden Württemberg, Rhineland-Palatinate and Lower Saxony have already abolished mandatory self-isolation or quarantine for those who return from EU countries and countries associated with the Schengen Agreement. The State of Hesse will also abolish mandatory self-isolation or quarantine starting from 25 May (https://www.hessen.de/sites/default/files/media/1vo_corona25.05.pdf)

LATEST UPDATE
Croatia has fully opened its borders for Slovenian citizens.

There are no restrictions on movement between the Republic of Slovenia and the Republic of Croatia for citizens of the Republic of Slovenia.

When entering the Republic of Croatia, citizens of the Republic of Slovenia must provide certain data –their destination, mobile phone number, and email address – so they can be contacted for epidemiological reasons if required.

For easier and faster border crossing, we recommend submitting your data in advance via the website entercroatia.mup.hr. In this way you can avoid additional delays at the border crossing as the border police will have your data in the system.

At the border crossing, guests will also receive a leaflet with general and special recommendations and instructions from the Croatian Institute of Public Health.

LATEST UPDATE
Croatia has fully opened its borders for citizens of the Czech Republic, Slovakia, Hungary and Poland.

For citizens of the Czech Republic, Slovakia, Hungary and Poland, there is no restriction of movement in the Republic of Croatia. When entering the Republic of Croatia as tourists, guests should provide information – their destination, mobile phone number, and email address – so they can be contacted for epidemiological reasons if required.

For easier and faster border crossing, we recommend submitting your data in advance via the website entercroatia.mup.hr. In this way you can avoid additional delays at the border crossing as the border police will have your data in the system.

At the border crossing, guests will also receive a leaflet with general and special recommendations and instructions from the Croatian Institute of Public Health.

LATEST UPDATE
Croatia has fully opened its borders for citizens of the Lithuania, Latvia and Estonia.

For citizens of Lithuania, Latvia and Estonia, there is no restriction of movement in the Republic of Croatia. When entering the Republic of Croatia as tourists, guests should provide information – their destination, mobile phone number, and email address – so they can be contacted for epidemiological reasons if required.

For easier and faster border crossing, we recommend submitting your data in advance via the website entercroatia.mup.hr. In this way you can avoid additional delays at the border crossing as the border police will have your data in the system.

At the border crossing, guests will also receive a leaflet with general and special recommendations and instructions from the Croatian Institute of Public Health.

For foreign citizens from other EU countries, there is no mandatory self-isolation when entering the Republic of Croatia. When entering the Republic of Croatia, guests will need to have a document confirming the reservation of accommodation in Croatia, which contains the place/address of the accommodation facility where the guest will stay, contact phone number and length of stay, i.e. the date when the guest plans to leave the Republic of Croatia.

At the border crossing, guests will also receive a leaflet with general and special recommendations and instructions from the Croatian Institute of Public Health.

For all existing and new reservations for the year 2020, we have provided the Valamar Holiday Voucher, which offers full flexibility to choose and change the dates of your holiday in 2020 or 2021, as well as other benefits during your stay.

Reservations made before 14.04.2020:

• You can transfer the number of days from your existing 2020 reservation to any other available date in 2020 (we waived the higher season price surcharge).
  You are eligible to an added complimentary reservation value or discount (depending on reservation rate type).
• If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021 with added complimentary reservation value or discount (depending on reservation rate type), price according to travel date price seasons.
• You can change the dates of your stay up to 4 days before your arrival.

New reservations 2020 (made after 14.04.2020):

• You can transfer the number of days from your 2020 reservation to any other available date in 2020, price according to travel date price seasons.
• If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021 price according to travel date price seasons.
• You can change the dates of your stay up to 4 days before your arrival.

For more information, contact us on reservations@valamar.com or +385 52 465 000.

Please contact the agency or service provider you made your reservation with to learn more about options to change your arrival date or cancel your reservation.

You can change the dates of your stay up to 4 days before your arrival.
For more information, contact us on reservations@valamar.com or +385 52 465 000.

If you are not going to be able to fulfil your reservation in 2020 you can transfer it to 2021, price according to travel date price seasons.

Due to the effective protection measures in Croatia, the situation in our destinations is fully under control.
All information about protection measures and news regarding the Covid-19 epidemic in Croatia is available at https://vlada.gov.hr/search-results/14960?pojam=covid+19

We always take special care of hygiene and cleanliness in our hotels and campsites. At the first sign of the epidemic in neighbouring countries, we have introduced a series of disease prevention procedures, making sure to maintain a high level of comfort and quality of service. Since then, we have developed a system to ensure the safety of our guests and employees in accordance with the latest hygiene and cleanliness guidelines.

The safety system for guests and employees includes, among other things:

• continuous education of our employees in order to inform them about potential dangers and to carry out appropriate preventive procedures
• sanitation standard operating procedures
• availability of surface and hand disinfectants, both to staff and guests
• additional safety measures in the preparation and serving of food, as well as cleaning and disinfection of accommodation units

As soon as we reopen our hotels and campsites, we will continue to apply these measures, adapting them to the instructions of the competent authorities, always taking into account the safety of our guests and employees.

We are fully aware of the importance for all members of our Valamar Plus Club of keeping their benefits. Therefore, we have made some important amendments in order to provide more flexibility:

• We will pause the expiration of all loyalty points that are due to expire by 30 September 2020. This will give you an additional period during which you can redeem your points and take advantage of the benefits we offer.
• We will not delete points for cancelled reservations. For all reservations cancelled in the period from 10 March until 31 July 2020, we will not delete the collected points. This gives you the opportunity to reuse these points when making your next reservation.

The health and safety of our guests and employees remain our top priority, which is why we have implemented all the necessary measures and procedures for a pleasant stay at our facilities. We have reduced the maximum capacity of all our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. For information about the other health and safety measures that we have introduced, please visit https://www.valamar.com/en/health-safety.

We will provide guests and employees with all the necessary disinfectants in line with the prescribed legal measures to prevent the spread of the virus. We have also implemented the 100% Privacy/No entry option as part of our V-Health& Safety programme, which means that Valamar employees will enter an accommodation unit only on the guest’s request and with the necessary protective equipment.

You can read more about our improved V-Health & Safety programme at https://www.valamar.com/en/health-safety

We use communication tools and messages in our facilities to provide information and encourage responsible behaviour and social distancing. Furthermore, this year we have reduced the maximum capacity of all our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. You can learn more about our upgraded V-Health & Safety programme at https://www.valamar.com/en/health-safety.

Valamar has improved its existing high hygiene and safety standards for guests in accordance with the recommendations of international and European health organisations and has implemented its V-Health & Safety programme, which includes a V Health&Safety manager who will provide healthcare and all necessary coordination if required and who is available to guests 24/7 in all Valamar facilities. The health and security of our guests remain our top priority. You can learn more about Valamar’s V-Health & Safety programme at https://www.valamar.com/en/health-safety .

We have reduced the capacity of sun loungers on all Valamar beaches to offer more space for our guests. We have also introduced numerous other safety standards as part of our improved V-Health& Safety programme. To learn more about this programme, please visit https://www.valamar.com/en/health-safety .

We have simplified our check-in procedure so you can check in online or use our safe protocols at the reception. You can also check in via our MyValamar mobile app, our website www.valamar.com, or at our interactive kiosk (available in some accommodation facilities) upon arrival. If would prefer to check in and out without using technology, we offer the regular procedure with precautions such as a minimum distance between guests.

Both locals and guests can move freely in town. However, the recommendation on the importance of social distancing for the common good is still in force.

Current regulations of the Croatian Institute of Public Health do not require the wearing of masks. As part of our improved V-Health& Safety policy, we have ensured a comprehensive approach to a safe and carefree holiday. For more details, please visit https://www.valamar.com/en/health-safety

Valamar follows the recommendations of international, European and national health organisations concerning kindergartens and applies them to all Maro amenities for children while implementing the highest hygiene standards. The prescribed minimum distance, disinfectants and all other improved hygiene standards will be ensured everywhere. You can learn more about this at https://www.valamar.com/en/health-safety.

Various campsite amenities will be available for use while adhering to the necessary preventive measures. You can learn more about our V Health & Safety programme at https://www.valamar.com/en/health-safety.

This year, we have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. On the units where food is served, we have installed glass partitions to protect against sneezing, and we have also introduced the serving of food on plates and food portioning and packaging with the maximum application of all health and safety certificates and disinfectants in the restaurant. We have prepared instructions and quality information for guests in all key areas of the facility.

Guests can order room service breakfast: information about this service is available at the reception of the facility. (Room service is not available in Sunny Hotels & Resorts.)

On the units where food is served, we have installed glass partitions to protect against sneezing, and we have also introduced the serving of food on plates and food portioning and packaging with the maximum application of all health and safety certificates and disinfectants in the restaurant. We have prepared instructions and quality information for guests in all key areas of the facility. In addition, this year we have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. In some facilities, hotel restaurants will be open in two time slots, depending on the number of guests and organisational needs.

We have reduced the maximum capacity of our accommodation facilities by 20% and have also lowered the capacities of our restaurants and bars in order to ensure a safe distance between tables/chairs in line with the recommendations of the Croatian Institute of Public Health. The restaurant will operate in two shifts when necessary. Some facilities will serve dinner in two different time slots, which is explained on our #beachholidays site. Our restaurants have always had the highest hygiene standards and a certified food management system. You can read more about our improved health & safety programme at https://www.valamar.com/en/health-safety .

Contact the Valamar reservation centre on: reservations@valamar.com