COVID-19 update

Travel information - Croatia: Covid-19

The global coronavirus pandemic represents a great challenge for the entire world. However, we are continuing to do everything we can to make sure you enjoy a safe and carefree stay, and we look forward to welcoming you in all our destinations along the Adriatic coast.

All our employees in hotels, resorts and camping resorts have been vaccinated against COVID-19 or are regularly tested, so you can be sure of a safe welcome. We are offering the organisation of RAT (rapid antigen) and PCR testing and health care.

The safety and health of all our guests, employees, partners and fellow citizens remain our priority. All our hotels, resorts and camping resorts have implemented the V-Health&Safety programme of health measures, safety and cleanliness.

All COVID restrictions on entering the Republic of Croatia have been lifted.
Presentation of COVID certificates and tests is not required upon entry.

TRAVEL INFORMATION ● V-CARE GUARANTEE ● V-HEALTH&SAFETY ● BOOKING POLICY

TRAVEL INFORMATION

On the Re-open EU European Commission website you can check, in real time, information on travel within the European Union, the situation at the borders, and all available transport and tourism services in EU member states.

Entering the Republic of Croatia

All COVID restrictions on entering the country have been lifted and it is no longer necessary to present an EU Digital COVID Certificate. Entry conditions are the same for all persons, same as they were before the coronavirus pandemic.

Guests returning to their home countries

GERMANY

Latest measures from: 1/6/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

AUSTRIA

Latest measures from: 16/5/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

ITALY

SLOVENIA

Latest measures from: 21/2/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

HUNGARY

Latest measures from: 18/3/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

POLAND

Latest measures from: 29/3/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

CZECH REPUBLIC

Latest measures from: 23/3/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

SLOVAKIA

Latest measures from: 11/4/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

UNITED KINGDOM

THE NETHERLANDS

Latest measures from: 5/5/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

SWITZERLAND

FRANCE

Latest measures from: 1/8/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

SERBIA

Latest measures from: 20/9/2021
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

USA

Latest measures from: 14/6/2022
Guests returning from Croatia have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.

V-CARE GUARANTEE

The V-care guarantee is part of the V-Health&Safety providing all necessary health care services during your stay (also in the case of COVID-19).

RAT (ANTIGEN) AND PCR TESTING

We offer the service of RAT (rapid antigen) testing in your hotel or camping resort at prices from €10 - €20 as well as PCR testing at prices from €50 – €120.

HEALTHCARE SERVICES

Online consultations with a doctor (24/7), healthcare services in your hotel or camping resort or at a healthcare facility.
Available health facilities

EXTENDED STAY AND RETURN JOURNEY

We cover the costs of an extended stay if guests become infected by COVID-19 and the costs of public transport for the return journey.

VALAMAR EMPLOYEES VACCINATED OR REGULARLY TESTED

All our employees in hotels, resorts and camping resorts have a COVID-19 vaccination or recovery certificate or are regularly tested.

With every booking* made directly through valamar.com or the Valamar reservation centre, each guest receives a V-Care guarantee included in the price of the reservation. The V-Care guarantee applies to all persons included in the reservation and is valid from the moment of check-in at any one of our hotels, resorts or camping resorts.
* It also applies to existing reservations, regardless of when they were made.

Important! To be eligible for free health care services in public health facilities during the stay in our destinations, the guest must have a valid European Health Insurance Card.

Organisation of PCR and RAT (antigen) tests

Organisation of RAT (rapid antigen) testing in your hotel, resort or camping resort or their vicinity. The price of the test is €10 - €20 per person.*
Organisation of PCR testing in, or close to, your hotel, resort or camping resort. The price of the test is from €50 - €120 per person.*
It is possible to book a test in advance through our Valamar reservation centre (before your arrival, or during your stay) by registering at the reception or by contacting our V-Health&Safety Manager by 12:00 (noon) on the working day before the desired test date - except on Sundays, when tests are not performed. For a test on Monday, you need to make an appointment on Saturday by 12:00 (noon).
Test results will be delivered to your email address within 24 hours for the PCR and 2 hours for the RAT (rapid antigen) test. Due to increasing demand, you may experience delays in the delivery of results.

*The cost of testing depends on the destination.

FIND OUT MORE

V-HEALTH&SAFETY
Our commitment to the safety of our guests and employees

All Valamar properties have implemented the V-Health&Safety programme, which is in line with safety standards in Croatia and with the recommendations of international health organisations with regard to Covid-19.

Valamar offers all the prerequisites for a carefree and relaxed holiday in the 2022 season:

V-HEALTH&SAFETY PROGRAMME guarantees high health, safety and environmental standards as well as improved cleaning protocols.
THE V-HEALTH&SAFETY MANAGER is available 24/7 throughout the stay and provides guest support in case of the need for health care.
CLEANSPACE – this label guarantees that high-touch surfaces in your room have been thoroughly cleaned and disinfected and confirms that nobody else has entered your accommodation unit prior to your arrival. In order to ensure complete privacy, we also offer the possibility of cancelling the accommodation unit cleaning service during your stay.
ONLINE RECEPTION will provide easy and simple check-in through our website or MyValamar application.

More information

BOOKING POLICY
Book the best accommodation with Valamar – without risk!

GENERAL CONDITIONS ● RESERVATION WARRANTY ● CONDITIONS FOR CHILDREN ● RESERVATION CANCELLATION CONDITIONS ● BEST PRICE GUARANTEE

In 2022, you can cancel your reservation 2 to 7 days before your arrival date (depending on the brand) in accordance with the standard rate.
There is a €50 predefined deposit for pitches (or €100 for premium and luxury pitches) which is charged within 7 days of booking. In case of cancellation of reservations, the amount transferred as a deposit will not be refunded.

We kindly ask our guests who have booked their stay via online travel agencies (or other partners that offer our accommodation properties and services) to contact them for information about options to change their arrival date or cancel their booking.

For all enquiries regarding existing or future reservations, feel free to contact our Valamar reservation centre by calling +385 52 465 000 or by email: reservations@valamar.com

More information

Contact the Valamar reservation centre on: reservations@valamar.com

Frequently asked questions

1. How can I change or cancel the reservation that I made on the Valamar website?

In 2022, you can cancel your reservation free of charge 2 to 7 days before arrival (depending on the brand) in accordance with the standard rate.

For more information, contact us at reservations@valamar.com or +385 52 465 000.

2. How can I change or cancel my reservation for a stay in a Valamar property that I made through Booking, Expedia or some other travel agency?

Please contact the agency or service provider you made your reservation with to learn more about options to change your arrival date or cancel your reservation.

3. What is the deadline for changing my reservation?

The reservation can be modified in accordance with the applicable price list.
For more information, contact us at reservations@valamar.com or +385 52 465 000.

4. What coronavirus protection measures are in force in Croatia?

Due to the effective protection measures in Croatia, the situation in our destinations is fortunately fully under control. All information about protection measures and news regarding the Covid-19 epidemic in Croatia is available at our web page Updateinfo.

5. Which COVID-19 tests and certificates are recognised when entering Croatia?

To enter Croatia, it is not necessary to present COVID-19 tests.

6. What coronavirus protection measures have you taken in your hotels and campsites?

Our hotels and campsites have always been held to the highest standards of hygiene and cleanliness.

Contact surfaces are being disinfected more frequently than before. We have implemented special standards at swimming pools, where, in addition to disinfection, we sample and test water, while meeting the highest legally required standards.

The clean space programme applies to all accommodation units, which are entered according to your preferences and needs.

In food production and service HACCP system is implemented. Sanitation procedures are upgraded to assure Coronaviruses (CoV) destruction. Our laudry has certified Biocontamination control system.

7. What is required upon arrival at the hotel, resort or camping resort?

When entering our hotels, resorts or camping resortsyou are required to present your booking confirmation and your ID card or passport.

8. Do you have an emergency medical service in case of coronavirus symptoms?

The V care guarantee is Valamar’s healthcare package providing healthcare service and assistance to our guests 24/7. You also have a V-Health&Safety manager at your service who will provide all necessary healthcare services, such as online medical consultations, visits to medical facilities or Covid-19 testing appointments. Find out more at: https://www.valamar.com/en/v-care-guarantee .

9. What can we expect on your beaches?

All sets are disinfected after being used by each guest and we have also introduced numerous other highest safety standards as part of our improved V-Health&Safety programme. More information about this programme is available at the following link https://www.valamar.com/en/health-safety .

10. What options do we have for checking in and checking out?

We have simplified our check-in procedure so you can check in online or use our safe protocols at the Front desk. You can also check in by yourself with your mobile phone via the MyValamar mobile app, on our website www.valamar.com, or at our interactive kiosk (available in some accommodation facilities) upon arrival at the facility. If you prefer to check in and out without using technology, we offer the regular procedure with precautions such as a minimum distance between guests.

11. Will wearing face masks be mandatory in certain parts of the campsite?

Current regulations of the Croatian Institute of Public Health do not require the wearing of masks. As part of our improved V-Health&Safety policy, we have ensured a comprehensive approach to a safe and carefree holiday. Further details are available at the following link https://www.valamar.com/en/health-safety

12. How will children’s entertainment programmes and children’s pools be organised?

Valamar follows the recommendations of international, European and national health organisations concerning kindergartens and applies them to all Maro amenities for children while implementing the highest hygiene standards.

13. Will additional campsite amenities (sports playgrounds, cinema and similar) be available?

Various campsite amenities will be available for use while adhering to the necessary preventive measures. You can learn more about our V-Health&Safety programme at https://www.valamar.com/en/health-safety.

14. Can we get breakfast in our room?

Guests can order room service breakfast: information about this service is available at the Front desk of the facility. (Room service is not available in Sunny Hotels & Resorts.)

15. How can I contact you?

Contact the Valamar reservation centre by calling +385 52 465 000 or at reservations@valamar.com

Travel information - Austria: COVID-19

The global coronavirus pandemic represents a great challenge for the entire world. However, we are continuing to do everything we can to make sure you can enjoy a safe and carefree stay, and we look forward to welcoming you in our hotels in Austria.

On the website AGES COVID19 Dashboard you can follow the number of active cases by region.
All our employees at our hotels have a recovery certificate or a COVID-19 vaccination certificate, so you can be sure of a safe welcome. We are offering organisation of PCR testing and health care services at our hotels.

The safety and health of all our guests, employees, partners and fellow citizens remain our priority. All our hotels, resorts and camping resorts have implemented the V-Health&Safety programme of health measures, safety and cleanliness.

TRAVEL INFORMATION ● V-CARE GUARANTEE ● V-HEALTH&SAFETY ● BOOKING POLICY ● INTERACTIVE COVID MAP

TRAVEL INFORMATION

Transit through Slovenia, Italy, Germany, the Czech Republic and Slovakia towards Austria is smooth and free from restrictions. On the 'Re-open EU' European Commission website you can check, in real time, information on travel within the European Union, the situation at various borders, and all available transport and tourism services in EU member states.

Entering Austria

Current protection measures

Travel to Austria for touristic purposes is possible again. The 3G rule no longer applies. When entering hotels, restaurants, bars, cable cars and all other places where a large number of people are gathered, is not necessary to present a negative COVID test or a certificate of vaccination or recovery.

Guests returning to their home countries

CROATIA

Latest measures from: 09/04/2022
Guests returning from Austria will not be subject to restrictions when entering the country and are also exempt from the requirement to present an EU Digital COVID Certificate.