Travel information - Austria: COVID-19
The global coronavirus pandemic represents a great challenge for the entire world. However, we are continuing to do everything we can to make sure you can enjoy a safe and carefree stay, and we look forward to welcoming you in our hotels in Austria.
On the website AGES COVID19 Dashboard you can follow the number of active cases by region.
All our employees at our hotels have a recovery certificate or a COVID-19 vaccination certificate, so you can be sure of a safe welcome. We are offering organisation of PCR testing and health care services at our hotels.
The safety and health of all our guests, employees, partners and fellow citizens remain our priority. All our hotels, resorts and camping resorts have implemented the V-Health&Safety programme of health measures, safety and cleanliness.
TRAVEL INFORMATION
Transit through Slovenia, Italy, Germany, the Czech Republic and Slovakia towards Austria is smooth and free from restrictions. On the 'Re-open EU' European Commission website you can check, in real time, information on travel within the European Union, the situation at various borders, and all available transport and tourism services in EU member states.
Entering Austria
All COVID restrictions on entering the country have been lifted and it is no longer necessary to present an EU Digital COVID Certificate. Entry conditions are the same for all persons, same as they were before the coronavirus pandemic.
Current protection measures
Travel to Austria for touristic purposes is possible again. The 3G rule no longer applies. When entering hotels, restaurants, bars, cable cars and all other places where a large number of people are gathered, is not necessary to present a negative COVID test or a certificate of vaccination or recovery.
Guests returning to their home countries
CROATIA
Latest measures from: 09/04/2022
Guests returning from Austria will not be subject to restrictions when entering the country and are also exempt from the requirement to present an EU Digital COVID Certificate.
GERMANY
Latest measures from: 1/6/2022
Guests returning from Austria will not be subject to restrictions when entering the country and are also exempt from the requirement to present an EU Digital COVID Certificate.
ITALY
Latest measures from: 01/06/2022
Guests returning from Austria will not be subject to restrictions when entering the country and are also exempt from the requirement to present an EU Digital COVID Certificate.
SLOVENIA
Latest measures from: 21/2/2022
Guests returning from Austria have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.
HUNGARY
Latest measures from: 18/03/2022
Guests returning from Austria have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.
CZECH REPUBLIC
Latest measures from: 23/03/2022
Guests returning from Austria have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.
THE NETHERLANDS
Latest measures from: 5/05/2022
Guests returning from Austria have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.
BELGIUM
Latest measures from: 26/5/2022
Guests returning from Austria have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.
UNITED KINGDOM
Latest measures from: 18/03/2022
Guests returning from Austria have no restrictions upon re-entering their country; they are exempt from the obligation to obtain a negative test and undergo self-isolation.
V-CARE GUARANTEE
The V-care guarantee is part of the V-Health&Safety programme providing all necessary healthcare services during your stay (also in the case of COVID-19).
VALAMAR EMPLOYEES VACCINATED OR RECOVERED FROM COVID-19 OR REGULARLY TESTED
All our employees in hotels have a COVID-19 vaccination or recovery certificate or are regularly tested.
PCR TESTING ON DEMAND
We offer PCR testing services at a price from €57.
HEALTHCARE SERVICES
Telephone consultations with a doctor 24/7, healthcare services in your hotel or at healthcare facility.
REIMBURSEMENT OF TRAVEL EXPENSES
We cover the costs of public transport for the return journey if guests become infected by COVID-19.
With every booking* made directly through valamar.com or the Valamar Reservation Centre, each guest receives a V-care guarantee included in the price of the reservation. The V-care guarantee applies to all persons included in the reservation and is valid from the moment of check-in at one of our hotels, resorts or camping resorts.
* It also applies to existing reservations, regardless of when they were made.
Important! To be eligible for free health care services in public health facilities during a stay in Obertauern, the guest must have a valid European Health Insurance Card.
Organisation of PCR tests
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PCR testing is organised in your hotel. The price of the test is from €57 per person.
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It is possible to book a test in advance through our Valamar Reservation Centre before your arrival, or during your stay by registering at the reception or by contacting our V Health & Safety Manager.
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PCR test results will be delivered to your email address within 24 hours. Due to increasing demand, you may experience delays in the delivery of results.
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Test results can be in the German or English language. If you are travelling by plane, a negative test result in the English language is required when boarding the plane.
FIND OUT MORE
V HEALTH&SAFETY
Our commitment to the safety of our guests and employees
All Valamar properties have implemented the V-Health&Safety programme, which is in line with safety standards in Croatia and Austria and the recommendations of international health organisations with regard to Covid-19.
Valamar offers all the prerequisites for a carefree and relaxed holiday in the 2022 season:
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THE V-HEALTH&SAFETY guarantees high health, safety and environmental standards as well as improved cleaning protocols.
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THE V-HEALTH&SAFETY MANAGER is available 24/7 throughout your stay and provides guest support in case of the need for health care.
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CLEANSPACE – 100% PRIVACY – guarantees that high-touch surfaces in your room have been thoroughly cleaned and disinfected and confirms that nobody else has entered the accommodation unit prior to your arrival. In order to ensure complete privacy, we also offer the possibility of cancelling accommodation unit cleaning services during your stay.
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RESTAURANTS TAILORED TO YOUR NEEDS - our restaurants offer more comfort and safety with adjusted distance between tables. We have extended breakfast hours in the hotel restaurants.
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MORE SPACE FOR YOU - for your safety and comfort, we have adjusted the capacities of pools, spa and fitness centres, Maro Clubs, and other facilities in our hotels.
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ONLINE RECEPTION offers simple and easy check-in via our website or the MyValamar mobile app from the comfort of your home
More information
BOOKING POLICY
Book the best accommodation with Valamar – without risk!
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In accordance with the standard rate, you can cancel your reservation free of charge up to 30 days before arrival.
We kindly ask our guests who have booked their stay via online travel agencies - or other partners that offer our accommodation properties and services - to contact them for information about options to change their arrival date or cancel their reservation.
For all enquiries regarding existing or future reservations, feel free to contact our Valamar reservation centre by calling +385 52 465 000 or by email: reservations@valamar.com
FIND OUT MORE
Contact the Valamar Reservation Centre: reservations@valamar.com