CROATIA AUSTRIA

TRAVEL INFORMATION - CROATIA: COVID-19

The global coronavirus pandemic represents a great challenge for the entire world. However, we are continuing to do everything we can to make sure you enjoy a safe and carefree stay, and we look forward to welcoming you in all our destinations along the Adriatic coast.

Travel to Croatia is running smoothly. On the website croatiacovid19.info you can follow the number of active cases by region.
All our employees in hotels, resorts and camping resorts have been vaccinated against COVID-19 or are regularly tested so you can be sure of a safe welcome. We are offering the organisation of RAT (ANTIGEN) and PCR testing and health care in your hotel, resort or camping resort.

The safety and health of all our guests, employees, partners and fellow citizens remain our priority. All our hotels, resorts and camping resorts have implemented the V Health & Safety programme of health measures, safety and cleanliness.

TRAVEL INFORMATION ● V CARE GUARANTEE ● V HEALTH&SAFETY ● BOOKING POLICY ● INTERACTIVE COVID MAP

TRAVEL INFORMATION

Guests from the EU can enter Croatia without any problems and return to their countries. The epidemiological situation in the Adriatic is under control with less active cases than in other tourist destinations in the Mediterranean.

Entering the Republic of Croatia

For easier and faster border crossing, all holidaymakers entering the Republic of Croatia can provide a booking confirmation and fill out the online form Enter Croatia.

People travelling to the Republic of Croatia must present an EU digital COVID certificate upon entry.

Persons who do not have an EU digital COVID certificate must, upon entering the Republic of Croatia:

  • provide a negative PCR test no older than 72 hours or RAT (antigen) test no older than 48 hours or must be tested upon entering the Republic of Croatia and remain in self-isolation until they receive a negative result.

  • Feel free to come to your accommodation and contact us to help you organise testing. Stay and enjoy your accommodation while you wait for the results.

  • Children under the age of 12 who travel in the company of parents are exempt from the obligation to present a negative test result and to self-isolate if their parents have a negative PCR or RAT (antigen) test or have recovered or have a COVID-19 vaccination certificate.

  • People who have recovered from COVID-19 within the past 12 months are exempt from the obligation to provide a negative test and to self-isolate. To prove that they have recovered from COVID-19, travellers must provide a positive PCR or RAT (antigen) test result or a certificate of COVID-19 recovery issued by a doctor (this certificate is valid at the earliest on the eleventh day from the positive test result).

  • People who have recovered from COVID-19 and have been vaccinated with at least one dose of the vaccine after the recovery, don’ have to present a negative test result and self-isolate in the period of 12 months from the administration of the vaccine.

  • People who have a COVID-19 vaccination certificate are exempt from the obligation to provide a negative test and self-isolate. List of accepted doses and vaccines can be found here.

    VACCINE

    ACCEPTED PERIOD

    AstraZeneca

    1st dose is accepted if at least 22 days, but not more than 84 days, have passed since receiving the vaccine.
    After the second dose, the vaccine is valid for 365 days.

    Moderna, Pfizer, Gamaleya

    1st dose is accepted if at least 22 days, but not more than 42 days, have passed since receiving the vaccine.
    After the second dose, the vaccine is valid for 365 days.

    Sinopharm, Janssen/Johnson&Johnson and all other vaccine according to the WHO

    Must state that at least 14 days, but not more than 365 days, have passed since receiving the last dose.

The measures apply to all citizens of EU / EEA Member States and third-country nationals.

Special rules for passengers travelling to the Republic of Croatia from South Africa and Brazil can be found here.

Special rules for passengers travelling to the Republic of Croatia from South Africa and Brazil can be found here.

COUNTRY

ENTRY CONDITIONS

BRAZIL

Negative PCR test no older than 72 hours or RAT (rapid antigen) test no older than 48 hours, which must be taken in the home country, regardless of the vaccination or certificate of COVID-19 recovery
Children under the age of 12 who travel in the company of parents are exempt from the obligation to present a negative test result and to self-isolate if their parents have a negative PCR or RAT (antigen) test

ZANZIBAR

Negative PCR test no older than 72 hours
Mandatory self-isolation for 14 days. After the 7th day, it is possible to perform a PCR test. If the result is negative, the person is free to come out of self-isolation.

BOTSWANA, ESWATINI, LESOTHO, MOZAMBIQUE, NAMIBIA, SOUTH AFRICA, ZIMBABWE

Temporary entry ban
Exception for Croatian citizens:
Mandatory self-isolation for 14 days and additional testing on the last day of isolation.


General rules for entering the Republic of Croatia

For easier and faster border crossing, we recommend submitting your data in advance via the website entercroatia.mup.hr. In this way you can avoid additional delays at the border crossing as the border police will have your data in the system. At the road border crossings Bregana, Macelj, Rupa and Plovanija there are special lanes for guests who have filled in and submitted the Enter Croatia form before arrival.

Passengers who have registered on entercroatia.mup.hr website will receive on their email address a confirmation of receipt and all the necessary information related to the instructions and recommendations of the Croatian Institute of Public Health.

Passengers who did not submit their data in advance via this application will be able to do so at the border crossing when entering the Republic of Croatia.

On the 'Re-open EU' European Commission website you can check, in real time, information on travel within the European Union, the situation at the borders, and all available transport and tourism services in EU member states.

Transit through Austria, Italy and Slovenia towards Croatia is proceeding normally.

Guests returning to their home countries

GERMANY

Latest measures from: 22/11/2021
When entering the country, guests returning from Croatia must present an EU digital COVID certificate and fill out an online form upon entering the country. It should contain a negative PCR test not older than 72 hours or RAT (antigen) test not older than 48 hours. People who have a COVID-19 vaccination certificate or have recovered from COVID-19 within the past 6 months are exempt from the obligation to provide a negative test and to self-isolate. Children under the age of 12 are exempt from the obligation to present a negative test result, but must go into mandatory self-isolation for 5 days. People over 12 years of age, without a COVID-19 vaccination or recovery certificate must go into mandatory self-isolation for 10 days. After 5 days, an additional test (PCR or ANTIGEN) is possible. If the result is negative, the person is free to come out of self-isolation.

AUSTRIA

Latest measures from: 22/11/2021
When entering the country, guests returning from Croatia must provide a negative PCR test not older than 72 hours or perform a test within 24 hours from entering Austria. People who have a COVID-19 vaccination certificate or have recovered from COVID-19 within the past 6 months are exempt from the obligation to provide a negative test and to self-isolate.* Children under the age of 12 are exempt from the obligation to present a negative test result.
*All vaccines approved by EMA/WHO are recognised. You are considered "fully vaccinated" starting on the 22nd day after your last dose, lasting for 12 months. People who have recovered from COVID-19 and have been vaccinated with at least one dose and for vaccines that only require one dose the certificate is valid from the 22nd day after that dose up to 12 months.

ITALY

Latest measures from: 25/11/2021
Guests must present an EU digital COVID certificate upon entering the country. It should contain a negative RAT (antigen) test, not older than 48 hours or PCR test, not older than 72 hours, certificate of recovery COVID-19 within the past 6 months or certificate of COVID-19 vaccination. Otherwise, the person must go into mandatory self-isolation for 5 days. After 5 days, an additional test (PCR or ANTIGEN) is mandatory. If the result is negative, the person is free to come out of self-isolation. Children under the age of 6 do not need to be tested, children under the age of 18 are exempt from isolation if accompanied by an adult who have EU digital COVID certificate.
Guests traveling to Croatia to destinations up to 60 km from their place of residence, for less than 48 hours, do not have to present a negative test when returning to the country.

SLOVENIA

Latest measures from: 16/9/2021
Guests returning from Croatia must present an EU digital COVID certificate upon entering the country. It should contain a negative RAT (antigen) test, not older than 48 hours or PCR test, not older than 72 hours, a certificate of recovery from COVID-19 within the past 6 months or a certificate of COVID-19 vaccination*. Otherwise, the person must go into mandatory self-isolation for 10 days. After the 5th day, it is possible to perform a PCR test. If the result is negative, the person is free to come out of self-isolation. Children under the age of 15 are exempt from restrictions if accompanied by an adult who have EU digital COVID certificate.
*The vaccination certificate must contain the following: proof that have past at least 7 days after administration of the second dose of Pfizer vaccine, at least 14 days after administration of a the second dose of Moderna, Sputik V, Sinovac and Sinopharm vaccines, at least 21 days after administration of the second dose of AstraZeneca vaccine, at least 14 days after administration of the first dose of Johnson & Johnson vaccine or certificate of recovery from COVID-19 and vaccination with at least one dose of the vaccine after the recovery, in the period of 6 months from the administration of the vaccine.

HUNGARY

Latest measures from: 29/7/2021
There are no restrictions when returning to Hungary by land or water. When entering the country by air, people can enter Hungary with a completed registration form and a negative PCR test or RAT (antigen) test, not older than 72 hours. People who have a certificate of COVID-19 vaccination or have recovered from COVID-19 within the past 6 months are exempt from the obligation to provide a negative test when boarding. Children under the age of 18 are exempt from testing if accompanied by an adult who have EU digital COVID certificate.

POLAND

Latest measures from: 8/7/2021
When entering the country, guests returning from Croatia must provide a negative PCR test or RAT (antigen) test not older than 48 hours or self-isolate for 10 days. People who have recovered from COVID-19 in the last 6 months or have a vaccination certificate are exempt from the obligation to provide a negative PCR test and self-isolate. Children under the age of 12 are exempt from testing.

CZECH REPUBLIC

Latest measures from: 28/10/2021
When entering the country, guests returning from Croatia must fill out an online form and present a negative PCR test not older than 72 hours or RAT (antigen) test not older than 48 hours. An additional test is required within 5 to 7 days after entering the country. People who have recovered from COVID-19 in the last 6 months or have a vaccination certificate are exempt from the obligation to provide a negative PCR test when entering. Children under the age of 6 are exempt from testing.

SLOVAKIA

Latest measures from: 5/11/2021
All passengers entering Slovakia must fill out an online form and present an EU digital COVID certificate. All persons who do not have a valid vaccination certificate * must go to compulsory self-isolation for 10 days. Self-isolation can be shortened on the 5th day at the earliest by an additional PCR or RAT (antigen) test. Children under the age of 12 are exempt from testing.
The vaccination certificate must contain the following: that at least 14 days and not more than 12 months have passed after administration of the second dose of a two-dose vaccine, at least 21 days and not more than 12 months after administration of a single-dose vaccine at least 14 days and not more than 12 months after administration of the first dose of vaccine, if it was administered up to 180 days after recovery from COVID-19 disease.

UNITED KINGDOM

Latest measures from: 29/1/2021
Guests returning from Croatia must fill out the official form. People who have a COVID-19 vaccination certificate should present a PCR within 48 hours of entry and go to mandatory self-isolation for 14 days. If the result is negative, the person is free to come out of self-isolation.

People who do not have a COVID-19 vaccination certificate must present a negative PCR test or RAT (antigen) test not older than 72 hours upon entering the country and go into mandatory self-isolation for 10 days. After the 5th day, it is possible to perform a test. If the result is negative, the person is free to come out of self-isolation. It is mandatory to take 2 additional tests after entering the country. One test within 48 hours of entering the country and another additional test no earlier than the 8th day. Children under the age of 4 are exempt from testing and self-isolation.

Children between 5 and 17 years of age are exempt from presenting a negative COVID test upon entering the country, but are mandatory to take one test within 48 hours from entering the country. Children under the age od 17 are exempt from mandatory self-isolation.

THE NETHERLANDS

Latest measures from: 23/8/2021
Guests returning from Croatia must present an EU digital COVID certificate upon entering the country. It should contain a negative RAT (antigen) test, not older than 24 hours or PCR test, not older than 48 hours, a certificate of recovery from COVID-19 within the past 6 months or a certificate of COVID-19 vaccination. Children under the age of 12 are exempt from restrictions if accompanied by an adult who have EU digital COVID certificate.

SWITZERLAND

Latest measures from: 20/9/2021
Guests returning from Croatia, people can enter Switzerland with a completed registration form and a negative PCR test, not older than 72 hours or RAT (antigen) test, not older than 48 hours. An additional test is required within 4 days upon entering the country. People who have a certificate of COVID-19 vaccination or have recovered from COVID-19 within the past 6 months are exempt from the obligation to provide a negative test when boarding. Children under the age of 16 are exempt from testing.

FRANCE

Latest measures from: 12/11/2021
When entering the country, guests returning from Croatia must provide a negative RAT (antigen) test or PCR test not older than 24 hours. People who have a COVID-19 vaccination certificate or have recovered from COVID-19 within the past 6 months are exempt from the obligation to provide a negative PCR test and to self-isolate. Children under the age of 12 are exempt from testing.

SERBIA

Latest measures from: 20/9/2021
Guests who return from Croatia have no restrictions upon entering their country, they are exempted from the obligation to obtain a negative test and self-isolation.

USA

Latest measures from: 26/10/2021
When entering the country, guests returning from Croatia must provide a negative PCR or RAT (antigen) test not older than 24 hours. People who have a COVID-19 vaccination certificate must provide a negative PCR or RAT (antigen) test not older than 72 hours upon entering the country. People who have recovered from COVID-19 within the past 3 months are exempt from the obligation to provide a negative COVID-19 test. Children under the age of 2 are exempt from testing.

RUSSIA

Latest measures from:21/7/2021
When entering the country, guests returning from Croatia must provide a negative PCR test not older than 72 hours upon entry and perform 2 additional tests within 3 days from entering. Mandatory self-isolation until the negative test result. People who have a COVID-19 vaccination certificate or have recovered from COVID-19 within the past 6 months are exempt from the obligation to provide a negative PCR test and to self-isolate. Children up to 1 year of age are exempt from testing.

UKRAINE

Latest measures from: 6/8/2021
When entering the country, guests returning from Croatia must provide a negative PCR test or RAT (antigen) test not older than 72 hours upon entry or a self-isolation of 7 days is mandatory. People who have a COVID-19 vaccination certificate are exempt from the obligation to provide a negative test and to self-isolate. Children under the age of 12 are exempt from testing and self-isolation.


V-CARE GUARANTEE

The V-care guarantee is part of the V-Health&Safety programme providing all necessary health care services during your stay (also in the case of COVID-19).

RAT (ANTIGEN) AND PCR TESTING

We offer the service of RAT (ANTIGEN) testing in your hotel or camping resort at a price from €10 - €20 as well as PCR testing at a price from €50 – €120.

HEALTHCARE SERVICES

Online consultations with a doctor 24/7, healthcare services in your hotel or camping resort or at healthcare facility.
Available health facilities

EXTENDED STAY AND RETURN JOURNEY

We cover the costs of an extended stay if guests become infected by COVID-19 and the costs of public transport for the return journey.

VALAMAR EMPLOYEES VACCINATED OR REGULARLY TESTED

All our employees in hotels, resorts and camping resorts have a COVID-19 vaccination or recovery certificate or are regularly tested.

With every booking* made directly through valamar.com or the Valamar reservation centre, each guest receives a V-care guarantee included in the price of the reservation. The V-care guarantee applies to all persons included in the reservation and is valid from the moment of check-in at one of our hotels, resorts or camping resorts.
* It also applies to existing reservations, regardless of when they were made.

Important! To be eligible for free health care services in public health facilities during the stay in our destinations, the guest must have a valid European Health Insurance Card.


Organisation of PCR and RAT (antigen) tests

  • Organisation of RAT (ANTIGEN) testing in your hotel, resort or camping resort. The price of the test is €10 - €20 per person.*

  • Organisation of PCR testing in your hotel, resort or camping resort. The price of the test is €50 - €120 per person.*

  • It is possible to book a test in advance with our Valamar reservation center before your arrival, or during your stay by registering at the reception or by contacting our V Health & Safety Manager by 12:00 (noon) on the working day before the desired test date, except on Sundays when tests are not performed. For a test on Mondays, you need to make an appointment on Saturday by 12:00 (noon).

  • Test results will be delivered to your email address, within 24 hours for PCR and up to 2 hours for RAT (rapid ANTIGEN) test. Due to an increasing demand, you may experience delays in the delivery of results.

  • Test results can be in Croatian or English language. If traveling by plane, a negative test result on English language is required when boarding the plane.

    • *The cost of testing depends on the destination.

FIND OUT MORE


V HEALTH&SAFETY
Our commitment to the safety of our guests and employees

All Valamar properties have implemented the V Health & Safety programme, which is in line with safety standards in Croatia and with the recommendations of international health organisations related to Covid-19.


Valamar offers all the prerequisites for a carefree and relaxed holiday in the 2021 season:

  • V HEALTH & SAFETY PROGRAMME guarantees high health, safety and environmental standards, improved cleaning protocols

  • V HEALTH & SAFETY MANAGER is available 24/7 throughout the stay, and provides guest support in case of need for health care

  • CLEANSPACE - 100% PRIVACY – this label guarantees that high-touch surfaces in your room have been thoroughly cleaned and disinfected and ensures that nobody has entered your accommodation unit prior to your arrival. In order to ensure complete privacy, we also offer the possibility of cancelling accommodation unit cleaning service during your stay.

  • RESTAURANT TAILORED TO YOUR NEEDS - our restaurants offer more comfort and safety with adjusted distance between the tables. We have extended breakfast and dinner hours in the hotel restaurants. Some hotels will serve dinner at two separate times.

  • MORE SPACE FOR YOU - for your safety and comfort, we have adapted the capacities of swimming pools, spa and fitness centres, Maro Clubs and other facilities in our hotels and campsites.

  • ONLINE RECEPTION will provide easy and simple check-in through our website or MyValamar application

    • More information


BOOKING POLICY
Book the best accommodation with Valamar without risk!

    • In 2021, you can cancel your reservation 2 to 7 days before arrival (depending on the brand) in accordance with the standard rate.

    • For early booking reservations for 2022, our free cancellation policy applies from 14 to 21 days before arrival (depending on the brand).

    • There is a €50 predefined deposit for pitches (or €100 for premium and luxury pitches) which is charged within 7 days of booking. In case of cancellation of reservations, the amount transferred as a deposit will not be refunded.

We kindly ask our guests who booked their stay via online travel agencies or other partners that offer our accommodation properties and services to contact them for information about options to change their arrival date or cancel their booking.

For all inquiries regarding existing or future reservations, feel free to contact our Valamar reservation centre by calling +385 52 465 000 or by email: reservations@valamar.com

More information


Your Valamar Plus Club status

We are aware that all Valamar Plus Club members care about keeping their current options and benefits, which is why we have made certain important changes in order to allow greater flexibility:

  • We will pause the expiration of all points that are due to expire before 30 September 2021. You can redeem your points for all bookings made until 30 September 2021 and for all stays until 31 December 2021. Even if your user account has been inactive for over 24 months, the points you have collected will remain active. This means that you will be able to redeem them with your next booking.

  • Loyalty status validity extension The loyalty status that you earned in 2019 or 2020 will be extended until January of 2022. You can book your next stay, while keeping your status and the benefits thereof.

This will give you an additional period during which you can redeem your points and enjoy benefits of the Valamar Plus Club programme.



We look forward to welcoming you again and do our best to make sure you enjoy a holiday of your dreams. You certainly deserved it! Stay safe. See you soon!

The Valamar team

Contact the Valamar reservation centre on: reservations@valamar.com

Frequently asked questions

1. How can I change or cancel the reservation that I made on the Valamar website?

In 2021, you can cancel your reservation free of charge 2 to 7 days before arrival (depending on the brand) in accordance with the standard rate.

For more information, contact us at reservations@valamar.com or +385 52 465 000.

2. How can I change or cancel my reservation for a stay in a Valamar property that I made through Booking, Expedia or some other travel agency?

Please contact the agency or service provider you made your reservation with to learn more about options to change your arrival date or cancel your reservation.

3. What is the deadline for changing my reservation?

You can change the dates of your stay 2 to 7 days before your arrival.
For more information, contact us at reservations@valamar.com or +385 52 465 000.

4. What coronavirus protection measures are in force in Croatia?

Due to the effective protection measures in Croatia, the situation in our destinations is fortunately fully under control. All information about protection measures and news regarding the Covid-19 epidemic in Croatia is available at our web page Updateinfo.

5. Which COVID-19 tests and certificates are recognised when entering Croatia?

Croatia recognises PCR and RAT (rapid antigen) tests.
The accepted RAT (rapid antigen) tests are included in the Common list of COVID-19 rapid antigen tests that are mutually recognised by EU member states. In addition to the above list, the SARS-CoV-2 ANTIGEN TEST KIT by the Chinese manufacturer SHENZEN ULTRA – DIAGNOSTIC BIOTEC Co., which is not on the European Commission list of approved RAT tests, is also recognised. Persons who have had COVID-19 within the last 12 months must present a certificate of recovery when entering Croatia. The certificate of recovery consists of a positive PCR or RAT (rapid antigen) test or a COVID-19 recovery medical certificate. The certificate is valid on the eleventh day from the receipt of a positive test result at the earliest. Croatia accepts all vaccines administered by EU member states. Persons vaccinated against COVID-19 must present a vaccination certificate when entering Croatia. List of accepted doses and vaccines can be found here.
Persons who have a negative PCR or RAT (rapid antigen) test, a certificate of recovery, or a COVID-19 vaccination certificate are not required to present a negative test and self-isolate when entering Croatia.

6. What coronavirus protection measures have you taken in your hotels and campsites?

Our hotels and campsites have always been held to the highest standards of hygiene and cleanliness. Our entire staff wears protective equipment, such as face masks and gloves and we have doubled the cleaning of all our properties. We have digitalised all promotional materials and menus and we maintain the required social distancing at all times, which is mandatory indoors, along with wearing face masks. We have reduced the capacity of all common areas (playrooms, wellness, lifts, etc.) and have positioned the tables in our restaurants and bars three metres apart.

We have put plexiglass at all staff contact points (front desk, integrals, etc.), while contact surfaces are being disinfected at all times. All common areas (Maro clubs, fitness, wellness, etc.) are disinfected at least twice a day. All toys, equipment and other surfaces are disinfected after being used by each guest. We have implemented special standards at swimming pools, where, in addition to disinfection, we sample water, while meeting the highest legally required standards.

The 100% clean space programme applies to all accommodation units, which are entered according to your preferences and needs.

All food is sampled, while the linen and dishes are washed at high temperatures in accordance with certificates and the highest standards at the global level.

7. What is required upon arrival at the hotel, resort or camping resort?

When entering our hotels, resorts or camping resorts, it is not necessary to present a negative COVID-19 test. You are required to present your booking confirmation and your ID card or passport.

8. How can I use the points that I have collected through my Valamar Plus Club membership?

We are aware that all Valamar Plus Club members care about keeping their current options and benefits, which is why we have made certain important changes in order to allow greater flexibility:

  • We will pause the expiration of all points that are due to expire before 30 September 2021. You can redeem your points for all bookings made until 30 September 2021 and for all stays until 31 December 2021. Even if your user account has been inactive for over 24 months, the points you have collected will remain active. This means that you will be able to redeem them with your next booking.
  • Loyalty status validity extension
    The loyalty status that you earned in 2019 or 2020 will be extended until January of 2022. You can book your next stay, while keeping your status and the benefits thereof.

9. What actions have been taken to prevent crowding in Valamar hotels, resorts and campsites?

We have provided even more space, more attention and more safety for every guest. For your safety and comfort, we have adapted the capacities of swimming pools, spa and fitness centres, Maro Clubs and other facilities in our hotels and campsites. In order to comply with the full capacity of the restaurants and bars that we have specified, meals may be taken in shifts. More information about the other health and safety measures that we have introduced is available at the following link https://www.valamar.com/en/health-safety.

10. Do you have an emergency medical service in case of coronavirus symptoms?

The V care guarantee is Valamar’s healthcare package providing healthcare service and assistance to our guests 24/7. You also have a V-Health&Safety manager at your service who will provide all necessary healthcare services, such as online medical consultations, visits to medical facilities or Covid-19 testing appointments. Find out more at: https://www.valamar.com/en/v-care-guarantee .

11. What can we expect on your beaches?

We have reduced the capacity of sun loungers on all Valamar beaches to offer more space for our guests. All sets are disinfected after being used by each guest and we have also introduced numerous other highest safety standards as part of our improved V-Health&Safety programme. More information about this programme is available at the following link https://www.valamar.com/en/health-safety .

12. What options do we have for checking in and checking out?

We have simplified our check-in procedure so you can check in online or use our safe protocols at the Front desk. You can also check in by yourself with your mobile phone via the MyValamar mobile app, on our website www.valamar.com, or at our interactive kiosk (available in some accommodation facilities) upon arrival at the facility. If you prefer to check in and out without using technology, we offer the regular procedure with precautions such as a minimum distance between guests.

13. Will we be able to move freely in town while keeping social distance?

Both locals and guests can move freely in town. However, the recommendation on the importance of social distancing for the common good is still in force. Find out more at our web page Updateinfo.

14. Will wearing face masks be mandatory in certain parts of the campsite?

Current regulations of the Croatian Institute of Public Health do not require the wearing of masks outdoors. Wearing face masks is mandatory indoors. As part of our improved V-Health&Safety policy, we have ensured a comprehensive approach to a safe and carefree holiday. Further details are available at the following link https://www.valamar.com/en/health-safety

15. How will children’s entertainment programmes and children’s pools be organised?

Valamar follows the recommendations of international, European and national health organisations concerning kindergartens and applies them to all Maro amenities for children while implementing the highest hygiene standards. We have modified our programmes according to the current situation by limiting the number of children in Maro clubs and disinfecting all toys and common areas at least twice a day. Also, the prescribed minimum distance, disinfectants and all other improved hygiene standards will be ensure in all common areas. You can learn more about this at https://www.valamar.com/en/health-safety.

16. Will additional campsite amenities (sports playgrounds, cinema and similar) be available?

Various campsite amenities will be available for use while adhering to the necessary preventive measures. You can learn more about our V-Health&Safety programme at https://www.valamar.com/en/health-safety.

17. How will breakfast be served?

Our restaurants offer more comfort and safety with adjusted distance between the tables. We have extended breakfast and dinner hours in the hotel restaurants. Guests shall serve food to themselves at the buffet integrals, while wearing face masks and previously using hand sanitisers that are available in various locations in the restaurant.

18. Can we get breakfast in our room?

Guests can order room service breakfast: information about this service is available at the Front desk of the facility. (Room service is not available in Sunny Hotels & Resorts.)

19. Which countries belong to the European Economic Area (EEA)?

Countries that belong to the European Economic Area (EEA) are Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.

20. How can I contact you?

Contact the Valamar reservation centre by calling +385 52 465 000 or at reservations@valamar.com

TRAVEL INFORMATION - AUSTRIA: COVID-19

The global coronavirus pandemic represents a great challenge for the entire world. However, we are continuing to do everything we can to make sure you enjoy a safe and carefree stay, and we look forward to welcome you in Obertauern, Valamar Obertauern Hotel 4*.

On the website AGES COVID19 Dashboard you can follow the number of active cases by region.
All our employees in Valamar Obertauern Hotel 4* have a recovery certificate or a COVID-19 vaccination certificate so you can be sure of a safe welcome. We are offering the organisation of RAT (ANTIGEN) and PCR testing and health care in your hotel.

The safety and health of all our guests, employees, partners and fellow citizens remain our priority. All our hotels, resorts and camping resorts have implemented the V Health & Safety programme of health measures, safety and cleanliness.

TRAVEL INFORMATION ● V CARE GUARANTEE ● V HEALTH&SAFETY ● BOOKING POLICY ● INTERACTIVE COVID MAP

CURRENT PROTECTION MEASURES

Travel to Austria for touristic purposes will only be possible after 13 December. Hotels, restaurants, bars and après-ski facilities remain closed until 13 December, while shops for basic needs, schools, petrol stations, post offices, banks, doctors' offices and pharmacies remain open.

The 3G rule is valid for entering Austria, while the 2G rule is valid while staying in Austria.

The scheduled opening date of hotels, restaurants, bars and après-ski facilities is December 13th.Only certificates of vaccination or recovery from COVID-19 are accepted (2G rule), PCR and RAT (rapid ANTIGEN) tests are no longer valid as "entry tests".

2G RULE:

Upon entering hotels, restaurants, bars, theatres, après-ski establishments, cableways and other places where a large number of persons is gathered or when using hotel services it is necessary to present some of the following:

  • certificate of vaccination (a list of accepted doses and vaccines is available here), or

  • proof of recovery from COVID-19 within the previous 6 months.

Children under the age of 12 are exempt from the obligation to present certificates stated above when entering hotels, restaurants, bars, theatres, après-ski establishments and cableways.

FFP2 face masks are required on public transport, supermarkets as well as in all public spaces requiring their use. If entry to other specified places is subject to presentation of certificates stated above, face masks are not mandatory for vaccinated persons.


TRAVEL INFORMATION

Transit through Slovenia, Italy, Germany, the Czech Republic and Slovakia towards Austria is smooth and free from restrictions. On the 'Re-open EU' European Commission website you can check, in real time, information on travel within the European Union, the situation at the borders, and all available transport and tourism services in EU member states.

Until December 13, it is not possible to enter Austria for tourist purposes. The 3G rule is valid for entering Austria, while the 2G rule is valid while staying in Austria.

Entering Austria

Persons travelling to Austria, for holidays after December 13, must show one of these documents when entering the country:

  • a negative PCR test no older than 72 hours, or take a test within 24 hours from entry to Austria and complete the official form;

  • proof of vaccination (a list of accepted doses and vaccines is available here)

    A list of accepted doses and vaccines is available here:

    VACCINE

    PERIOD

    Johnson & Johnson

    1 dose is accepted if at least 22 days, but not more than 360 days, have passed since receiving it.

    BioNtech/Pfizer, AstraZeneca (Vaxzevria and Covishield), Moderna, Sinovac and Sinopharm*

    Accepted if at least 22 days, but not more than 360 days, have passed since receiving the second dose.

    If a person has recovered from COVID-19 and has received one dose of the vaccine afterwards, the vaccine is valid for 360 days from the first dose.

    Until December 5, the certificate of complete vaccination is valid for 12 months.
    From December 6, the full vaccination certificate will be valid for 9 months (instead of 12).

    *Sinovac/Sinopharm are not valid for entering hotels, restaurants etc. in Austria.

  • proof of recovery from COVID-19 within the previous 6 months.

  • Children under the age of 12 are exempt from the obligation to present certificates stated above.


The list of countries with special entry rules can be found here.

The list of countries with special entry rules can be found here:

COUNTRY

ENTRY REQUIREMENTS

Botswana, Eswatini, Lesotho, Mozambique, Namibia, South Africa, Zimbabwe

Temporary entry ban ( exceptions for Austrian citizens).

Other countries not included in the list of safe countries

You need to show:
- a negative PCR test no older than 72 hours or RAT (rapid antigen) test no older than 48 hours;
- a certificate of full vaccination;
- proof of recovery within the previous 6 months.

Vaccinated persons are exempt from self-isolation and online registration.
Unvaccinated persons must self-isolate for 10 days and fill out the online form. Self-isolation can be reduced after 5 days if a negative PCR test is provided.
Children under 17 years of age are exempt from quarantine if they are accompanied by a fully vaccinated adult.
Children under 12 years of age travelling with parents are exempt from the obligation to provide a negative test or any proof or certificate.



LIST OF SAFE COUNTRIES (NO QUARANTINE REQUIREMENT)

Europe

Rest of the world

Andorra
Belgium
Bosnia & Herzegovina
Bulgaria
Croatia
Cyprus*
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Island
Ireland
Italy
Latvia

Malta
Monaco
The Netherlands
Norway
Poland
Portugal
Romania
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
Vatican City
Liechtenstein
Lithuania
Luxembourg

Australia
Canada
Hong Kong
Jordan
Kuwait
Macau
New Zealand
Qatar
Rwanda
Saudi Arabia
Singapore
South Korea
Taiwan
Vietnam
Uruguay

Guests returning to their home countries

CROATIA

Latest measures from: 22/11/2021
When entering the country, guests returning from Austria must present an EU digital COVID certificate. It should contain a negative PCR test not older than 72 hours or RAT (antigen) test not older than 48 hours, certificate of recovery COVID-19 within the past 12 months or certificate of COVID-19 vaccination. Otherwise, the person must go into mandatory self-isolation for 10 days. Children under the age of 12 are exempt from the obligations above if accompanied by an adult who has an EU digital COVID certificate.

GERMANY

Latest measures from: 22/11/2021
When entering the country, guests returning from Austria must present an EU digital COVID certificate and fill out an online form upon entering the country. It should contain a negative PCR test not older than 72 hours or RAT (antigen) test not older than 48 hours. People who have a COVID-19 vaccination certificate or have recovered from COVID-19 within the past 6 months are exempt from the obligation to provide a negative test and to self-isolate. Children under the age of 12 are exempt from the obligation to present a negative test result, but must go into mandatory self-isolation for 5 days. People over 12 years of age, without a COVID-19 vaccination or recovery certificate must go into mandatory self-isolation for 10 days. After 5 days, an additional test (PCR or ANTIGEN) is possible. If the result is negative, the person is free to come out of self-isolation.

ITALY

Latest measures from: 25/11/2021
Guests must present an EU digital COVID certificate upon entering the country. It should contain a negative RAT (antigen) test, not older than 48 hours or PCR test, not older than 72 hours, certificate of recovery COVID-19 within the past 6 months or certificate of COVID-19 vaccination. Otherwise, the person must go into mandatory self-isolation for 5 days. After 5 days, an additional test (PCR or ANTIGEN) is mandatory. If the result is negative, the person is free to come out of self-isolation. Children under the age of 6 do not need to be tested, children under the age of 18 are exempt from isolation if accompanied by an adult who has EU digital COVID certificate.

SLOVENIA

Latest measures from: 22/11/2021
Guests returning from Austria must present an EU digital COVID certificate upon entering the country. It should contain a negative RAT (antigen) test, not older than 48 hours or PCR test, not older than 72 hours, a certificate of recovery from COVID-19 within the past 8 months or a certificate of COVID-19 vaccination. Otherwise, the person must go into mandatory self-isolation for 10 days. After the 5th day, it is possible to perform a PCR test. If the result is negative, the person is free to come out of self-isolation. Children under the age of 15 are exempt from restrictions if accompanied by an adult who have EU digital COVID certificate.

HUNGARY

Latest measures from: 22/11/2021
There are no restrictions when returning to Hungary by land or water. When entering the country by air, people can enter Hungary with a completed registration form and a negative PCR test or RAT (antigen) test, not older than 72 hours. People who have a certificate of COVID-19 vaccination or have recovered from COVID-19 within the past 6 months are exempt from the obligation to provide a negative test when boarding. Children under the age of 18 are exempt from testing if accompanied by an adult who have EU digital COVID certificate.

CZECH REPUBLIC

Latest measures from: 22/11/2021
When entering the country, guests returning from Austria must fill out an online form and present a negative PCR test not older than 72 hours or RAT (antigen) test not older than 48 hours. An additional test is required within 5 to 7 days after entering the country. People who have recovered from COVID-19 in the last 6 months or have a vaccination certificate are exempt from the obligation to provide a negative PCR test when boarding. Children under the age of 6 are exempt from testing.

THE NETHERLANDS

Latest measures from: 22/11/2021
Guests returning from Austria must present an EU digital COVID certificate upon entering the country. It should contain a negative RAT (antigen) test, not older than 24 hours or PCR test, not older than 48 hours, a certificate of recovery from COVID-19 within the past 6 months or a certificate of COVID-19 vaccination. Children under the age of 12 are exempt from restrictions if accompanied by an adult who have EU digital COVID certificate.

BELGIUM

Latest measures from: 22/11/2021
Guests returning from Austria must must fill out an online form and present an EU digital COVID certificate upon entering the country. It should contain a negative PCR test, not older than 72 hours, a certificate of recovery from COVID-19 within the past 6 months or a certificate of COVID-19 vaccination. If a person does not possess any of the above they should be tested within 48 hours or the 7th day of arrival, if one of the tests is negative, the person can come out of 10-day self-isolation. Children under the age of 12 are exempt from restrictions if accompanied by an adult who have EU digital COVID certificate.


V-CARE GUARANTEE

The V-care guarantee is part of the V-Health&Safety programme providing all necessary health care services during your stay (also in the case of COVID-19).

VALAMAR EMPLOYEES VACCINATED OR RECOVERED FROM COVID-19

All hotel employees have a COVID-19 vaccination or recovery certificate.

RAT AND PCR TESTING

We offer the service of RAT (ANTIGEN) testing in your hotel at a price from €10 as well as PCR testing at a price from €57.

HEALTHCARE SERVICES

Telephone consultations with a doctor 24/7, healthcare services in your hotel or at healthcare facility.

REIMBURSEMENT OF TRAVEL EXPENSES

We cover the costs of public transport for the return journey if guests become infected by COVID-19.

With every booking* made directly through valamar.com or the Valamar reservation centre, each guest receives a V-care guarantee included in the price of the reservation. The V-care guarantee applies to all persons included in the reservation and is valid from the moment of check-in at one of our hotels, resorts or camping resorts.
* It also applies to existing reservations, regardless of when they were made.

Important! To be eligible for free health care services in public health facilities during the stay in Obertauern, the guest must have a valid European Health Insurance Card.


Organisation of PCR and RAT (antigen) tests

  • Organisation of RAT (ANTIGEN) testing in your hotel. The price of the test is from €10 per person.

  • Organisation of PCR testing in your hotel. The price of the test is from €57 per person.

  • It is possible to book a test in advance with our Valamar reservation center before your arrival, or during your stay by registering at the reception or by contacting our V Health & Safety Manager till 12 a.m. on the working day before the desired test date.

  • Test results will be delivered to your email address, within 24 hours for PCR and up to 2 hours for RAT (rapid ANTIGEN) test. Due to an increasing demand, you may experience delays in the delivery of results.

  • Test results can be in German and English language. If traveling by plane, a negative test result on English language is required when boarding the plane.

FIND OUT MORE


V HEALTH&SAFETY
Our commitment to the safety of our guests and employees

All Valamar properties have implemented the V Health & Safety programme, which is in line with safety standards in Croatia and Austria with the recommendations of international health organisations related to Covid-19.


Valamar offers all the prerequisites for a carefree and relaxed holiday in the 2021 season:

  • V HEALTH & SAFETY PROGRAMME guarantees high health, safety and environmental standards and improved cleaning protocols

  • V HEALTH&SAFETY MANAGER is available 24/7 throughout your stay, and provides guest support in case of need for health care

  • CLEANSPACE - 100% PRIVACY - guarantees that high-touch surfaces in your room have been thoroughly cleaned and disinfected and ensures that nobody has entered the accommodation unit prior to your arrival. In order to ensure complete privacy, we also offer the possibility of cancelling accommodation unit cleaning service during your stay.

  • RESTAURANTS TAILORED TO YOUR NEEDS - our restaurants offer more comfort and safety with adjusted distance between the tables. We have extended breakfast hours in the hotel restaurants.

  • MORE SPACE FOR YOU - for your safety and comfort, we have adapted the capacities of pools, spa and fitness centres, Maro Clubs and other facilities in our hotel.

  • ONLINE RECEPTION offers simple and easy check-in via our website or the MyValamar mobile app from the comfort of your home

    • More information


BOOKING POLICY
Book the best accommodation with Valamar without risk!

  • In 2021, you can cancel your reservation free of charge 30 days before arrival in accordance with the standard rate

  • For ski opening reservations, our free cancellation policy applies up to 21 days before arrival.

We kindly ask our guests who booked their stay via online travel agencies or other partners that offer our accommodation properties and services to contact them for information about options to change their arrival date or cancel their booking.

For all inquiries regarding existing or future reservations, feel free to contact our Valamar reservation centre by calling +385 52 465 000 or by email: reservations@valamar.com

FIND OUT MORE


Your Valamar Plus Club status

We are aware that all Valamar Plus Club members care about keeping their current options and benefits, which is why we have made certain important changes in order to allow greater flexibility:

  • We will pause the expiration of all points that are due to expire before 30 September 2021. You can redeem your points for all bookings made until 30 September 2021 and for all stays until 31 December 2021. Even if your user account has been inactive for over 24 months, the points you have collected will remain active. This means that you will be able to redeem them with your next booking.

  • Loyalty status validity extension
    The loyalty status that you earned in 2019 or 2020 will be extended until January of 2022. You can book your next stay, while keeping your status and the benefits thereof.

This will give you an additional period during which you can redeem your points and enjoy benefits of the Valamar Plus Club programme.



We look forward to welcoming you again and do our best to make sure you enjoy a holiday of your dreams. You certainly deserved it! Stay safe. See you soon!

Your Valamar team

Contact the Valamar reservation centre: reservations@valamar.com

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