To make your travel planning even easier, we created a new healthcare package with the aim of avoiding unpredictable situations and enabling you to enjoy your holiday without worrying about your health and safety. All our employees in hotels, resorts and camping resorts have a COVID-19 vaccination or recovery certificate or are regularly tested so you can be sure of a safe welcome.

Almost 550,000 guests have stayed at Valamar this year, and no cases of virus transmission have been reported in our hotels and resorts, which gives evidence of the high quality and consistent implementation of our V-Health & Safety programme.

RAT (ANTIGEN) AND PCR TESTING

We offer the service of RAT (ANTIGEN) testing in your hotel or camping resort at a price from € 10 - € 20 as well as PCR testing at a price from € 50 – € 120.

HEALTHCARE SERVICES

Online consultations with a doctor 24/7, healthcare services in your hotel or camping resort or at healthcare facility.
Available health facilities

EXTENDED STAY AND RETURN JOURNEY

We cover the costs of an extended stay if guests become infected by COVID-19 and the costs of public transport for the return journey.

VALAMAR EMPLOYEES VACCINATED OR REGULARLY TESTED

All our employees in hotels, resorts and camping resorts have a COVID-19 vaccination or recovery certificate or are regularly tested.


What is the V-care guarantee?

The V-care guarantee is part of the V-Health&Safety programme providing for all your necessary healthcare services during your stay (and in the case of COVID-19).

Valamar Obertauern Hotel - Austria. - V-care guarantee - Health care & assistance

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Who has the right to V-care guarantee

The V-care guarantee healthcare package is valid for all reservations (including existing ones) made directly through valamar.com or the Valamar Reservation centre. Guests who booked their accommodation through online travel agencies or other partners should check with them on healthcare services and insurance options.

V-care guarantee applies to all persons included in the reservation and is valid from the moment of checking into one of our hotels or camping resorts.

Important! To be eligible for free healthcare services in public health facilities while staying at our destinations, you must have a valid European Health Insurance Card.1

What is included in the V-care guarantee

  • The V-Health&Safety Manager is available to our guests 24 hours a day during their entire stay and is responsible for ensuring medical assistance if necessary.

  • Free consultation with a doctor via telephone (telephone or video call) 24 hours a day. Doctors available at least on English and Croatian language (German language available according to available doctors).

  • Healthcare service 24 hours a day in Valamar hotels or camping resorts where the guest is staying or in healthcare facilities. Healthcare is available free of charge in public healthcare facilities with the European Health Insurance Card. Private healthcare facilities will charge for healthcare services.

  • RAT (antigen) testing at your hotel or camping resort. The price of the test is €10 - €20, paid by the guest (the cost of testing depends on the destination). To book an appointment, contact the reception or your V Health & Safety Manager in your accommodation by 12:00 (noon) on the working day before the desired test date, except on Sundays when tests are not performed. For a test on Mondays, you need to make an appointment on Saturday by 12:00 (noon). You can also book an appointment before your arrival via the Valamar reservation centre. Test results will be delivered to your email address, within 2 hours. Due to an increasing demand, you may experience delays in the delivery of results.

  • PCR testing at your hotel or camping resort. The price of the test is € 50 - € 120, paid by the guest (the cost of testing depends on the destination). To book an appointment, contact the reception or your V Health & Safety Manager in your accommodation by 12:00 (noon) on the working day before the desired test date, except on Sundays when tests are not performed. For a test on Mondays, you need to make an appointment on Saturday by 12:00 (noon). You can also book an appointment before your arrival via the Valamar reservation centre. Test results will be delivered to your email address, within 24 hours.

  • We will cover the costs in case there is a need for extending the stay of persons infected with COVID-19 and everyone included in their reservation for up to 14 days.

  • Reimbursement of travel expenses for the return journey of persons infected with COVID-19 if the return dates are different from the regularly scheduled return dates.2

  • Guarantee that our employees are vaccinated or regularly tested. Most of our employees have a COVID-19 vaccination or recovery certificate, and those who have not yet received the COVID-19 vaccine are regularly tested.3


1 European Health Insurance Card (EHIC)

The European Health Insurance Card is a free card valid in 27 member states of the European Union, Switzerland, Norway, Iceland and Liechtenstein. Guests from these countries carrying a valid European Health Insurance Card have the right to free healthcare services (including treatment for COVID-19) in public healthcare facilities in the country they are currently staying in.

Who can get the European Health Insurance Card (EHIC)?
Anyone who regularly pays for health insurance in their home country within the European Union, in Iceland, Liechtenstein, Norway or Switzerland can get the European Health Insurance Card. Every family member traveling must have their own card. Persons from outside the EU who are legally resident in the EU and covered by the state social security system can also be issued with the card. The expiration date on the card differs from country to country. If you applied for the card just before your trip but the card cannot be issued due to the short deadline, you have the right to a certificate which affords you the same rights as the card during your trip.

Guests from the United Kingdom carrying the Global Health Insurance Card (GHIC) are entitled to the same medical treatment and healthcare as all other guests from the European Union with the European Health Insurance Card.

If you do not have the European Health Insurance Card or you would like additional insurance during your holiday, you can contact our partners at Uniqua osiguranje.


2 A public transport receipt (train, bus, airplane, ship) must be submitted in order to be eligible for reimbursement. The maximum refund amount is €400 per reservation.
3 Valamar employees are tested when the 14-day incidence rate is higher than 50 per 100,000 inhabitants or depending on the assessment of the epidemiological situation.

V-care guarantee is part of V-Health&Safety, a programme of health, safety, and ecological standards as well as improved cleaning protocols aimed at ensuring enhanced and efficient hygiene standards that are applied in all Valamar facilities.

V-care guarantee

The V-care guarantee is a healthcare package providing for all your necessary healthcare services during your stay (and in the case of COVID-19). V-care guarantee applies to all persons included in the reservation and is valid from the moment of checking into one of our hotels or camping resorts.

V-Health&Safety
CleanSpace

 

CleanSpace - 100% privacy guarantees high-touch areas in accommodation units were deep cleaned and disinfected and that no one entered before guests arrive.

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V Health&Safety
Manager

 

V Health&Safety Manager is available 24/7 throughout the stay, and provides guest support in case of need for health care.

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V-Health&Safety
Food

 

Safety and health control from production to serving food in restaurants and bars.

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V-Health&Safety
CERTIFICATES

 

The V Health&Safety programme, uses the best international practice, and includes the following most important standards: Safe stay in Croatia, "Safe travels", ISO 9001, HACCP, ISO 14001, ISO 50001 and "COVID-SECURE HOSPITALITY" quality label awarded by the Austrian Chamber of Commerce.

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