Frequently asked questions (FAQ)

1. Are bed sheets included in apartments and how often are the towels changed?

   Yes, apartments come with bed sheets and towels are changed as needed.

2. Are towels included in the price for hotel rooms?

   Yes, towels are included in the price.

3. What is the extra charge for umbrellas and beach chairs?

   The charge runs from HRK 30 - 50 (ca. € 4 - 8)

4. What is the transfer charge?

   Please contact our Reservation Centre for the price of transfers.

5. Are beverages included in the half-board rate?

   The half-board rate does not include the cost of beverages.

6. Are deck chairs and umbrellas at the pool included in the price?

   Yes, these are included in the price.

7. Can a mini-fridge be rented at the reception desk?

   Mini-fridges cannot be rented.

8. Is the parking lot guarded?

   Yes, all of our parking lots have security.

9. Is it possible to pay for accommodation with an ATM card?

   Yes, you may pay with an ATM card.

10. Is it possible to receive gluten-free food?

    Yes, this can be arranged with the hotel.

11. Is it possible to enter a room prior to check-in (2 p.m.)?

    If the room is unoccupied, the hotel may approve earlier entrance.

12. Is the rate the same for booking online as calling the Reservation Centre?

    Yes, the rate is the same.

13. Is my card information safe on your pages?

    Yes, your card information is secure.

14. If I want to book a room in your hotel as a gift, how do I do so?

    Please contact our Reservation Centre.

15. Why can’t I book several rooms?

    If you want to book more than one room, please contact our Reservation Centre.

16. Will I get the room on the photograph, and do the rooms correspond to those in the photographs?

    We cannot guarantee that you will get the exact same room, but the room types are identical.

17. Can you send me the rates for an entire month or season?

    Our rates change depending on offer/ demand.

18. What is the hotel’s beach like, and do I pay for access to it?

    You can find a description of the beach on our web pages in the description of the hotel. Access to beaches is free of charge.

19. Can I pay in euros or with a credit card?

    You may pay in euros and by credit cards.

20. What types of credit cards can be used to pay online?

    All credit cards, but not debit cards.

21. Can I request a specific location for my room/apartment (a specific floor, views, etc.)?

    Your preferences will be conveyed to the reception desk, who will attempt to satisfy you, but we cannot make any guarantees.

22. Is there a waiting list?

    As of this year there is a waiting list. Please contact the Reservation Centre.

23. How can I cancel a booking?

    You can cancel your booking online or via our Reservation Centre.

24. Are extra beds/children’s beds available?

    Extra beds are available in rooms which include this in their description. Children’s beds come at an extra charge of €5 per day.

25. What is the charge for fitness/wellness?

    Fitness/wellness comes with an extra charge in the Valamar Diamant Hotel and the Koralj Hotel; it is free of charge in other hotels.

26. Can breakfast be served in my room?

    Certainly, with an extra charge.

27. What is the charge for WLAN internet access?

    WLAN is free in all of our hotels if you give us your e-mail address.

28. Is it possible to arrange for a tour guide?

    Certainly, we can arrange a tour guide for you.

29. Are pets allowed in hotels/apartments?

    Pets are allowed in certain hotels/apartments, so it’s best that your contact our Reservation Centre.

30. If I change the date of my stay, will this affect the price?

    All such questions should be directed to our Reservation Centre.

31. Are your indoor pools available during the season as well?

    All of our indoor pools are open during the season.

32. Where is the parking for Fortuna Hotel guests?

    Parking for guests at the Fortuna Hotel can be found at the Žatika parking lot.

33. Where is the parking for guests at the Valamar Riviera Hotel?

    Parking for guests at the Valamar Riviera Hotel is at the Žatika parking lot.

34. Is it possible to stay in the room longer on the departure date? How much does this cost?

    Yes, you may extend your stay. An extended stay is 50% of the room rate.

35. Is there an exchange office at the reception desk?

    Yes, there is an exchange office at the reception desk.