Valamar Lacroma Hotel

Travelers’ Choice 2021, 2022 & 2023

Travellers' Choice Awards is an award handed out by the biggest travel portal in the world – TripAdvisor. The best accommodation, attractions and restaurants are selected based on continuous excellent reviews submitted by the global community of travellers, ranking the best rated ones in the top 10% of facilities on TripAdvisor.

Q for quality service in tourism

The "Q for quality service in tourism" is awarded by the Ministry of Tourism based on strict criteria. Quality is a priority and those bearing the Q mark offer guests a lot more than the mandatory standard. Points are awarded for active participation in protecting the environment, safety, food storage, a questionnaire on both staff and guest satisfaction as well as cooperating with the local community and reports from commissioned ‘secret guests’.

ISO 14001

High standard of environmental protection, established and certified environmental management system, in accordance with the ISO 14001 standard. The adopted environmental protection policy focusing on compliance with legal requirements, protection and rational use of natural resources, prevention of pollution, ensuring the conditions for separate waste collection, employee training, continuous improvement and care about the prevention of pollution. (The Environmental Protection Policy is available on request.)

Certificate ISO 9001

High quality standard for an established and certified quality management system, in accordance with the ISO 9001 standard, based on products and services compliant with legal and regulatory requirements, the customer-oriented approach and continuous improvement of work and partner relationships with suppliers, demonstrating the commitment to quality and customer satisfaction.