Normativa sulla Privacy - Hotel e Residence in Croazia

Valamar Riviera d.d. normativa sulla Privacy

CONTENUTO

PARTE GENERALE

PARTE SPECIFICA

PARTE GENERALE

TITOLARE DEL TRATTAMENTO E QUADRO GIURIDICO

VALAMAR RIVIERA, in qualità di titolare del trattamento, si impegna a tutelare i vostri dati personali. La raccolta e la conservazione dei dati si svolgono in conformità con quanto previsto dal Regolamento (UE) 2016/679 del Parlamento Europeo e del Consiglio del 27 aprile 2016 relativo alla protezione delle persone fisiche con riguardo al trattamento dei dati personali, nonché alla libera circolazione di tali dati (in prosieguo: Regolamento), dalla Legge sull'attuazione del Regolamento generale sulla protezione dei dati (Gazzetta Ufficiale NN 42/2018) e dalle altre normative che disciplinano la materia applicabile nella Repubblica di Croazia.

AMBITO DI APPLICAZIONE

La presente Informativa si applica a qualsiasi trattamento dei dati personali eseguito da VALAMAR RIVIERA in qualità di titolare del trattamento, a meno che un'altra informativa o un altro documento di VALAMAR RIVIERA non prescriva diversamente per un trattamento specifico. In alcuni casi, VALAMAR RIVIERA funge anche da titolare del trattamento per gli interessati che allo stesso tempo sono anche gli membri di società con le quali VALAMAR RIVIERA ha concluso contratti imprenditoriali in base ai quali gestisce la parte turistica della propria attività nell'ambito dei propri poteri sulla base di tali contratti.

La presente Informativa sulla privacy è divisa in due parti: la Parte generale e la Parte specifica. I principi di base del trattamento dei dati personali, i dati di contatto dei responsabili della protezione dei dati personali e le altre disposizioni stabilite nella Parte generale di questa Informativa si applicano senza eccezioni a qualsiasi trattamento dei dati personali, indipendentemente dal fatto che tale trattamento sia specificamente elaborato nella Parte specifica della presente Informativa o meno. La Parte specifica dell’Informativa tratta in modo più dettagliato i casi particolari di trattamento dei dati che rappresentano la maggior parte di tutti i trattamenti effettuati da VALAMAR RIVIERA.

RESPONSABILE DELLA PROTEZIONE DEI DATI

VALAMAR RIVIERA ha nominato un responsabile della protezione dei dati personali che può essere contattato in qualsiasi momento all’indirizzo: dpo@valamar.com oppure per posta all'indirizzo Valamar Riviera d.d., Stancija Kaligari 1, Poreč, Repubblica di Croazia - per il DPO, per questioni relative alla protezione dei dati personali e all'esercizio dei propri diritti garantiti dal Regolamento.

Tutte le richieste non correlate alla protezione dei dati personali e consegnate all'indirizzo del Responsabile della protezione dei dati, ad esempio offerte di candidati di lavoro, richieste di prenotazione nelle strutture VALAMAR RIVIERA, ecc. saranno inoltrate direttamente ai dipartimenti competenti all'interno di VALAMAR RIVIERA, senza risposta speciale al mittente da parte del responsabile della protezione dei dati.

PRINCIPI DI PROTEZIONE DEI DATI PERSONALI

VALAMAR RIVIERA ha riconosciuto i principi del trattamento dei dati come valori fondamentali che devono essere rispettati durante l'intero ciclo del trattamento dei dati personali, dalla loro raccolta alla loro distruzione o altra cessazione del trattamento. VALAMAR RIVIERA tratta i dati in modo:

LICEITÀ DEL TRATTAMENTO DEI DATI PERSONALI

Al fine di rispettare la liceità del trattamento dei dati personali, VALAMAR RIVIERA tratta i dati personali solo se e nella misura in cui ricorre almeno una delle seguenti condizioni:

In alcune situazioni di emergenza, VALAMAR RIVIERA può elaborare dati che non sarebbero elaborati in situazioni regolari, quali ad es. la raccolta di dati sulla base delle raccomandazioni dell'Istituto croato di sanità pubblica in caso di epidemie e simili.

TIPOLOGIE DI DATI PERSONALI OGGETTO DI TRATTAMENTO

Categorie particolari di dati personali: Le categorie particolari di dati personali sono trattate soltanto se sono soddisfatte le condizioni di cui all'articolo 9 del Regolamento. Ad esempio, VALAMAR RIVIERA tratta i dati dei dipendenti che rientrano in categorie di dati personali particolari, quali i dati di appartenenza sindacale (ad esempio, quando si esercitano diritti speciali ai sensi delle normative pertinenti), convinzioni religiose o filosofiche (ad esempio, quando si esercita il diritto a ulteriori giorni non lavorativi per le festività religiose, se la persona ha volontariamente divulgato tali dati per lo scopo dichiarato), oppure i dati relativi alla salute (ad esempio in base a norme speciali in materia di sicurezza sul lavoro o al mantenimento dei registri dei lavoratori o quando sono richiesti particolari certificati sulla salute per lo svolgimento di determinati lavori), e simili.

Dati relativi alle condanne penali e reati: in presenza di un'autorità legale, VALAMAR RIVIERA tratta anche i dati personali relativi a condanne penali e a reati, quali il certificato del casellario giudiziario per i lavoratori.

Dati personali che non appartengono ai due gruppi precedenti: tali dati personali costituiscono la maggior parte dei dati trattati, e si tratta molto spesso di dati identificativi e di contatto quali nome e cognome, codice fiscale (OIB), dati generati sulla base del movimento in stanze videosorvegliate.

La maggior parte dei dati personali che VALAMAR RIVIERA raccoglie è fornita dagli intervistati stessi quindi si prega di non fornire informazioni sensibili (quali razza o origine etnica, opinioni politiche, convinzioni religiose o filosofiche, ecc.) quando non necessario. Se tuttavia fornite delle informazioni sensibili per qualsiasi motivo, con tale azione date il vostro consenso esplicito alla raccolta e all'uso di tali informazioni nei modi descritti nelle presenti Informative oppure nel modo descritto al momento della comunicazione di tali informazioni.

FORNITURA DEI DATI A TERZI

VALAMAR RIVIERA condivide i dati personali con altri solo quando ciò è consentito.

Nell'ambito dell'esecuzione degli obblighi legali, VALAMAR RIVIERA è obbligata a fornire i dati a terzi. Ad esempio, la fornitura dei dati degli ospiti attraverso il sistema eVisitor, la fornitura dei dati ai dipendenti delle istituzioni competenti, l'Ente croato per l'assicurazione previdenziale (HZMO), l'Ente croato per l'assicurazione sanitaria (HZZO), l'amministrazione tributaria e il Registro centrale degli assicurati nonché alle società previdenziali. Inoltre, in alcuni casi, VALAMAR RIVIERA è obbligata a fornire o rendere disponibili i dati sull'occupazione all'Ente croato per l'impiego, ad esempio al fine di includere i lavoratori nelle misure di politica attiva dell'occupazione, alle stazioni di polizia competenti o al ministero responsabile per gli affari interni, ad esempio in caso di soggiorno di alti funzionari governativi nelle strutture di VALAMAR RIVIERA, così come per il rilascio dei permessi di lavoro, al ministero responsabile del turismo in caso di assunzione di borsisti, al ministero responsabile dell'economia e imprenditoria quando si tratta di utilizzare aiuti per gli investimenti, alle compagnie di assicurazione, banche e negli altri casi previsti dalla legge.

Inoltre, alcuni dati dei dipendenti vengono inviati alle banche o ai fondi pensionistici come parte del pagamento degli stipendi e i dati possono anche essere inviati ai creditori in conformità con gli atti legislativi relativi all'esecuzione forzata. A volte i dati vengono trasferiti in base agli obblighi contrattuali, ad esempio in caso di studenti in tirocinio, i dati vengono scambiati con scuole e le facoltà.

Alcuni dati personali sono forniti anche a entità aziendali allo scopo di fornire servizi specifici quali controlli sanitari dei lavoratori (medicina del lavoro), inoltre, alle istituzioni che organizzano corsi di formazione obbligatoria (sicurezza sul lavoro, norme minime di igiene, tossicologia) o a società di audit quando svolgono audit obbligatori, a notai quando si richiedono certificazioni, all'Agenzia finanziaria ai fini dell'ottenimento di certificati aziendali, in caso di appalti pubblici obbligatori quando VALAMAR RIVIERA partecipa a gare di appalto pubblico, nonché ai fini dell'aggiudicazione e dell'uso di carte di pagamento e dispositivi mobili aziendali o per l'acquisto di carburante.

È possibile fornire i dati a entità aziendali, responsabili del trattamento, che elaborano i dati per conto di VALAMAR RIVIERA, che funge da titolare del trattamento. Nella maggior parte dei casi si tratta di soci in affari (partner commerciali) di VALAMAR RIVIERA che forniscono servizi informatici e che li memorizzano nei propri database o hanno la possibilità di accedere ai dati personali fino al completamento del trattamento. Con tali soggetti viene stipulato un contratto dettagliato in relazione ai loro poteri e obblighi in materia di trattamento dei dati personali, in conformità ai requisiti del Regolamento.

In determinate situazioni, è possibile che soggetti esterni insieme a VALAMAR RIVIERA stabiliscano congiuntamente le finalità e le modalità del trattamento dei dati personali, nel qual caso questi partner esterni e VALAMAR RIVIERA sono co-titolari del trattamento. In tali rapporti, i co-titolari del trattamento determinano in modo trasparente le proprie responsabilità relative al rispetto degli obblighi previsti dal Regolamento, in particolare per quanto riguarda l'esercizio dei diritti degli interessati nonché i propri doveri di rispetto della trasparenza del trattamento, a meno che le responsabilità non siano stabilite da legge.

Un caso particolare di fornitura di dati a terzi è costituito dal fatto che VALAMAR RIVIERA ha concluso contratti imprenditoriali con altre società in base ai quali gestisce la parte turistica dell'attività. Ciò significa che in alcuni casi gli ospiti di VALAMAR RIVIERA possono anche ricevere offerte da VALAMAR RIVIERA che contengono informazioni su altri hotel e strutture gestite da VALAMAR RIVIERA. Inoltre, sulla base di contratti imprenditoriali, VALAMAR RIVIERA ha determinati diritti e obblighi relativi alle risorse umane. In questi casi, VALAMAR RIVIERA ha il diritto di trattare i dati personali degli interessati di tali società. Tutti i principi di cui alle presenti Informative si applicano anche agli interessati di tali società nel segmento in cui VALAMAR RIVIERA è inclusa come titolare del trattamento, tuttavia, tali società sono anche responsabili in qualità di titolari del proprio trattamento dei dati degli interessati.

Se i dati vengono trasferiti a paesi terzi nell'ambito del trattamento dei dati, VALAMAR RIVIERA garantisce il rispetto di elevati standard di protezione al fine di rispettare i più elevati standard possibili di protezione dei dati personali, in conformità con i severi requisiti del Regolamento. A questo proposito, quando vengono effettuati trasferimenti internazionali di dati personali, VALAMAR RIVIERA informerà il l'interessato dell'intenzione di trasferire i dati personali a un paese terzo o a un'organizzazione internazionale nonché dell'esistenza o assenza di una decisione di adeguatezza della Commissione europea. Ogni trasferimento di dati personali verso paesi terzi sarà effettuato in conformità al Capo V del Regolamento.

TEMPO DI CONSERVAZIONE DEI DATI

I dati degli interessati sono trattati e conservati in conformità con le norme di legge vigenti quando è prescritto l'obbligo di conservazione (es. elenchi dei pagamenti, registri analitici degli stipendi per i quali sono versati contributi obbligatori si conservano permanentemente mentre i documenti contabili sulla base dei quali i dati sono inseriti nel registro quotidiano, il libro mastro e i libri ausiliari sono conservati per almeno undici anni), e nelle situazioni in cui VALAMAR RIVIERA è autorizzata a determinare i periodi di conservazione, i dati sono conservati per il tempo necessario alle finalità per le quali i dati personali sono trattati, tenendo conto delle finalità del trattamento, dei legittimi interessi di VALAMAR RIVIERA nonché degli interessi degli interessati rivolti alla cancellazione dei dati.

DIRITTI DEGLI INTERESSATI

A prescindere dalla base della raccolta dei dati, gli interessati possono esercitare gratuitamente i seguenti diritti nei limiti prescritti dal Regolamento:

Diritto all'informazione: l'interessato ha il diritto di essere informato sul trattamento e i suoi scopi. VALAMAR RIVIERA si curerà di fornire all'interessato tutte le informazioni necessarie per garantire un trattamento corretto e trasparente, tenendo conto del contesto del trattamento.

Diritto di cancellazione ("diritto all'oblio"): l'interessato ha il diritto di chiedere a VALAMAR RIVIERA di cancellare i dati personali che lo riguardano senza ritardi eccessivi in conformità con le condizioni del Regolamento. A tal fine, inviare per iscritto a noi, titolari del trattamento, la richiesta, inclusa quella elettronica. Si prega di notare che nella richiesta è necessario specificare ciò che si desidera eliminare in modo specifico, dato che possiamo conservare i dati sulla base di diversi fondamenti giuridici, ad esempio, un interessato può essere sia un nostro ospite che un candidato per un lavoro. Avete il diritto di ottenere la cancellazione dei dati personali che vi riguardano se sussiste uno dei seguenti motivi:

i vostri dati personali non sono più necessari rispetto alle finalità per le quali sono stati raccolti o altrimenti trattati;
avete revocato il consenso su cui si basa il trattamento e non sussiste altro fondamento giuridico per il trattamento;
vi siete opposti al trattamento dei vostri dati personali e non sussiste alcun motivo legittimo prevalente per procedere al trattamento;
i dati personali sono stati trattati illecitamente;
i dati personali devono essere cancellati per adempiere un obbligo legale.

In alcuni casi, non sarà possibile dare pieno seguito alla richiesta di cancellazione, ad esempio quando sussiste un obbligo legale di conservazione, quando l'interesse legittimo del titolare del trattamento prevale sull'interesse dell'interessato, quando sussiste un interesse del titolare del trattamento per avviare, far valere o difendere azioni legali.

Diritto di accedere ai dati: Su richiesta dell'interessato, VALAMAR RIVIERA gli fornirà conferma se i suoi dati personali sono in elaborazione e se tali dati personali sono stati trattati, gli darà accesso ai dati personali e alle finalità del trattamento, alle categorie di dati, ai potenziali destinatari a cui i dati personali saranno comunicati e agli altri dati in conformità con i requisiti del Regolamento. L'interessato ha anche il diritto di ottenere una copia dei dati personali trattati. L'accesso ai dati personali può essere limitato solo nei casi previsti dalla legge, o quando tale restrizione rispetta l'essenza dei diritti e delle libertà fondamentali altrui.

Diritto di rettifica: l'interessato ha il diritto di ottenere da VALAMAR RIVIERA, senza ingiustificato ritardo, la rettifica dei dati personali inesatti che lo riguardano. Tenendo conto delle finalità del trattamento, l'interessato ha il diritto di ottenere l'integrazione dei dati personali incompleti. A tal fine, inviare per iscritto a noi, titolari del trattamento, la richiesta, inclusa quella elettronica. Si ribadisce che nella richiesta è necessario specificare in concreto ciò che non è esatto, completo o aggiornato e in che senso quanto sopra dovrebbe essere corretto nonché presentare la necessaria documentazione a supporto delle proprie affermazioni.

Diritto alla portabilità dei dati: L'interessato ha il diritto di ricevere in un formato strutturato, di uso comune e leggibile da dispositivo automatico i dati personali che lo riguardano in conformità con i requisiti del Regolamento.

Diritto di opposizione: quando VALAMAR RIVIERA tratta i dati sulla base dei suoi interessi legittimi che prevalgono sugli interessi dell'interessato, l'interessato ha il diritto di opporsi al trattamento dei dati personali che lo riguardano in qualsiasi momento sulla base della sua situazione specifica.

Diritto di limitazione di trattamento: l'interessato ha la possibilità di chiedere a VALAMAR RIVIERA di esercitare il diritto di limitazione del trattamento nel caso in cui contesti l'esattezza dei dati personali, ritenga che il trattamento sia illecito e si opponga alla cancellazione dei dati personali e richieda invece che ne sia limitato l'utilizzo e nel caso si opponga al trattamento ed è in attesa della verifica in merito all'eventuale prevalenza dei motivi legittimi del titolare del trattamento rispetto a quelli dell'interessato.

In ogni caso, gli interessati hanno inoltre il diritto di:

opporsi al trattamento presentando reclamo al responsabile della protezione dei dati personali,
esporre reclamo a un'autorità di controllo (all'Agenzia per la protezione dei dati personali) nel caso ritenga che il trattamento che lo riguardi violi il diritto alla protezione dei dati personali.

Inviare la richiesta scritta all'indirizzo di contatto del responsabile della protezione dei dati personali: dpo@valamar.com o per posta all'indirizzo Valamar Riviera d.d., Stancija Kaligari 1, Poreč, Republika Hrvatska – per il DPO.

VALAMAR RIVIERA, in qualità di Titolare del trattamento, ha il diritto di tutelare gli interessi del Titolare del trattamento nonché tutelare gli interessati e di conseguenza ha il diritto di svolgere le attività di identificazione del richiedente.

VALAMAR RIVIERA ha il diritto di pubblicare un modulo che sarà utilizzato per inoltrare una richiesta al fine di darle seguito nel modo più efficiente possibile.

Su richiesta, VALAMAR RIVIERA fornisce informazioni sulle azioni intraprese in relazione all'esercizio dei diritti degli interessati senza ingiustificato ritardo e comunque entro un mese dalla data di ricevimento della richiesta. Questa scadenza può essere prorogata di altri due mesi, ove necessario, tenendo conto della complessità e del numero delle richieste. VALAMAR RIVIERA comunicherà all'interessato ogni proroga entro un mese dalla data di ricevimento della richiesta, unitamente ai motivi del rinvio.

Se l'interessato presenta la richiesta per via elettronica, VALAMAR RIVIERA fornisce le informazioni in formato elettronico, se possibile, a meno che l'interessato non richieda diversamente.

Intraprendere l'azione richiesta dall'interessato è generalmente gratuito, ma se le richieste degli interessati sono di carattere manifestamente infondato o eccessive, e in particolare per il carattere ripetitivo, VALAMAR RIVIERA ha il diritto di addebitare un contributo spese ragionevole basato sui costi amministrativi o rifiutarsi di soddisfare la richiesta.

PROTEZIONE DEI DATI PERSONALI DEI MINORI

VALAMAR RIVIERA consiglia ai genitori e ai tutori di insegnare ai minori (fino ai 18 anni di età) cosa sia un trattamento sicuro e responsabile dei dati personali, in particolare su Internet. VALAMAR RIVIERA tratta i dati personali dei minori solo previo consenso dei genitori/tutori (ad esempio: borsisti, quando i bambini sono ospiti delle nostre strutture, i visitatori delle sale giochi Maro, ecc.).

FONTI DEI DATI PERSONALI

Nella maggior parte dei casi VALAMAR RIVIERA riceve i dati personali dagli interessati. Nel fornire i dati personali a VALAMAR RIVIERA, in qualsiasi modalità (prenotazione dell'alloggio, domanda di lavoro...) si garantisce che le informazioni che avete fornito sono esatte, che siete dotati di capacità giuridica e autorizzati a disporre delle informazioni fornite e che siete pienamente d'accordo che VALAMAR RIVIERA utilizzi vostri dati e li raccolga in conformità con le normative vigenti e le condizioni della presente Informativa sulla privacy.

Inoltre, VALAMAR RIVIERA riceve i dati personali anche da altre persone fisiche e giuridiche, ad esempio: dalle agenzie di viaggio che inoltrano i dati degli ospiti per scopi di alloggio, dagli ospiti che prenotano l'alloggio per le persone con cui soggiorneranno in una struttura, dalle agenzie che svolgono attività intermediazione, di collocamento e di assunzione e fornitura di lavoratori. Quando fornite i dati personali di altre persone a VALAMAR RIVIERA, garantite che le informazioni che avete fornito sono esatte, che siete dotati di capacità giuridica e autorizzati a disporre delle informazioni fornite, che gli interessati i cui dati personali fornite a VALAMAR RIVIERA accettano che VALAMAR RIVIERA utilizzi e raccolga i loro dati in conformità con le normative vigenti e le condizioni della presente Informativa sulla privacy.

PROTEZIONE DEI DATI FIN DALLA PROGETTAZIONE E PROTEZIONE PER IMPOSTAZIONE PREDEFINITA

VALAMAR RIVIERA, in qualità di titolare del trattamento, tiene conto dei più elevati standard organizzativi e tecnici di protezione dei dati. Quindi, tenendo conto dello stato dell'arte e dei costi di attuazione, nonché della natura, dell'ambito di applicazione, del contesto e delle finalità del trattamento, come anche dei rischi aventi probabilità e gravità diverse per i diritti e le libertà delle persone fisiche costituiti dal trattamento, sia al momento di determinare i mezzi del trattamento sia all'atto del trattamento stesso il titolare del trattamento mette in atto misure tecniche e organizzative adeguate volte ad attuare in modo efficace i principi di protezione dei dati.

Inoltre, VALAMAR RIVIERA mette in atto misure tecniche e organizzative adeguate a garantire che siano trattati, per impostazione predefinita, solo i dati personali necessari per ogni specifica finalità del trattamento. VALAMAR RIVIERA applica tale misura alla quantità dei dati personali raccolti, la portata del trattamento, il periodo di conservazione e l'accessibilità. In particolare, dette misure garantiscono che, per impostazione predefinita, i dati personali non siano resi accessibili a un numero indefinito di persone fisiche senza l'intervento della persona fisica.

AZIONI DA INTRAPRENDERE IN CASO DI VIOLAZIONE DEI DATI PERSONALI

In caso di violazione dei dati personali, VALAMAR RIVIERA in qualità titolare del trattamento notifica la violazione all'autorità di controllo competente senza ingiustificato ritardo e, ove possibile, entro 72 ore dal momento in cui ne è venuta a conoscenza, a meno che sia improbabile che la violazione dei dati personali presenti un rischio per i diritti e le libertà delle persone fisiche.

La notifica fornita all'autorità di controllo competente contiene tutte le informazioni in conformità al Regolamento.

Qualora la violazione dei dati personali sia suscettibile di un rischio elevato per i diritti e le libertà delle persone fisiche, VALAMAR RIVIERA in qualità di titolare del trattamento comunica la violazione all'interessato senza ingiustificato ritardo. A volte, nei casi prescritti dal Regolamento, fornire l'informazione all'interessato non è obbligatorio.

SOGGIORNO NELLE STRUTTURE (hotel, appartamenti, campeggi)

L'attività principale di VALAMAR RIVIERA è la fornitura di servizi di alloggio in hotel, appartamenti e campeggi. Pertanto, VALAMAR RIVERA raccoglie ed elabora i vostri dati personali per finalità diverse con l'obiettivo finale di fornire servizi di alloggio di qualità e altri servizi accessori il tutto in conformità con i più alti standard delle aziende turistiche.

VALAMAR RIVIERA, in qualità di responsabile del trattamento, conserva nella propria banca dati i vostri dati personali che avete l'obbligo di fornire al fine di permetterci di fornirvi i servizi di alloggio e allo scopo di adempiere ai contratti di alloggio e agli obblighi di legge relativi all'attività di ristorazione. Nel caso in cui non forniate a VALAMAR RIVIERA i dati minimi richiesti per la prenotazione dell'alloggio e il check-in, necessari per la registrazione del soggiorno presso tutti i registri competenti, VALAMAR RIVIERA non sarà in grado di fornirvi il servizio di prenotazione dell'alloggio o il servizio di alloggio in conformità con il contratto e la legge.

Alcuni dati sono necessari per agire su richiesta degli interessati prima della conclusione del contratto di alloggio. Ad esempio, prima di prenotare un alloggio su richiesta di potenziali ospiti, vengono inviate le offerte di alloggio, per la creazione delle quali VALAMAR RIVIERA necessita di dati personali, o al minimo di dati quali il nome, il cognome e l'indirizzo e-mail al fine di poter inviare un'offerta.

I dati personali che VALAMAR RIVIERA raccoglie al momento della prenotazione di un alloggio (prenotazioni online o prenotazioni telefoniche tramite il call center oppure prenotazioni in seguito all'accettazione dell'offerta via e-mail) al fine di adempiere all'obbligo di prenotazione sono i seguenti:

Nome e cognome del titolare della prenotazione
Indirizzo di residenza (cittadini croati)
Data di nascita:
Numero, tipo di documento di identità e luogo di emissione
Cittadinanza
Nome della struttura
Numero di unità di alloggio, tipo di unità di alloggio (tipo di camera)
Data di arrivo e partenza
Numero di persone per le quali è stato prenotato l'alloggio e la sistemazione per camera
Quali persone sono minori
Eventualmente altre specifiche a seconda della richiesta della persona che prenota l'alloggio
E-mail se la persona ne possiede una
Lingua
Telefono
L'appartenenza al programma fedeltà, se ciò influisce sul costo del soggiorno o sulla raccolta di punti
La modalità di pagamento ed eventualmente informazioni aggiuntive necessarie allo scopo di eseguire transazioni o garantire pagamenti

In caso di cancellazione della prenotazione, dobbiamo conservare i vostri dati per confermare la prenotazione o per cancellarla.

All'arrivo presso la struttura, gli ospiti effettuano di regola il check-in presso la reception della struttura tramite una scheda di registrazione che l'ospite compila o rivede e conferma l'accuratezza dei dati oppure effettua il check-in utilizzando applicazioni di check-in automatico (self check-in). In ogni caso, i dati vengono inseriti nel database degli ospiti dal quale i dati vengono automaticamente inviati al sistema eVisitor (sistema informatico online unico per il check-in e il check-out degli ospiti) al fine di adempiere agli obblighi legali di VALAMAR RIVIERA. I dati raccolti sono i seguenti (i dati possono cambiare in relazioni alle modifiche alle normative vigenti):

Nome e cognome
Luogo, stato e data di nascita
Cittadinanza
Numero e tipo di documento di identità
Luogo di residenza (dimora temporanea) e indirizzo
Data e ora di arrivo ovvero partenza dalla struttura
Sesso
Motivo per l'esenzione dal pagamento dell'imposta (tassa) di soggiorno o per la riduzione sull'imposta di soggiorno

Questi dati sono trattati dagli enti per il turismo e dalle autorità pubbliche della Repubblica di Croazia per le seguenti finalità legittime:

controllo dell'adempimento degli obblighi di registrazione del check-in e del check-out dei turisti da parte delle entità tenute a effettuare tali registrazioni (fornitore di servizi di alloggio);
registrazione, calcolo e riscossione della tassa di soggiorno;
mantenere un libro o un elenco degli ospiti da parte dei fornitori di servizi di alloggio e il controllo dell'esecuzione di tali obblighi da parte delle autorità di ispezione;
la registrazione degli stranieri al Ministero degli affari interni e monitoraggio dell'esecuzione del suddetto obbligo da parte degli organi ispettivi;
mantenere l'elenco dei turisti da parte degli enti per il turismo nonché l'elaborazione statistica e obbligo di notifica (informazione);
supervisione delle operazioni del fornitore di servizi di alloggio nella parte relativa alla legalità dello svolgimento delle attività o della fornitura di servizi registrati e del rispetto delle normative fiscali e delle altre normative che regolano gli oneri dovuti per servizi di pubblica utilità.

Poiché è prescritto che i dati necessari per la registrazione degli ospiti vanno inseriti sulla base dei dati riportati nella carta d'identità, o nel documento di viaggio o in altro documento di identità, l'ospite è tenuto a fornire a VALAMAR RIVIERA tale documento e a fornire tutte le altre informazioni necessarie per la registrazione dei dati che non sono contenute in tale documento. Inoltre, al fine di esercitare alcuni diritti e benefici, è necessario allegare (una copia) adeguati documenti e certificati con i quali tali diritti e benefici vengono comprovati ed esercitati.

Inoltre, VALAMAR RIVIERA è obbligata a conservare tutte le fatture, così come la base giuridica per il rilascio delle fatture emesse agli ospiti e contenenti i dati personali dell'ospite in conformità con le norme di legge.

Gli altri dati relativi alle circostanze del vostro soggiorno quali: modalità di viaggio, compagni di viaggio, stato civile, numero di bambini, animali da compagnia/domestici, altri interessi, saranno raccolti e trattati durante il vostro soggiorno quando gli stessi hanno un collegamento diretto con la fornitura del servizio di alloggio.

Prima, durante e dopo il soggiorno, in qualità di titolare del trattamento VALAMAR RIVIERA ha il diritto in base al legittimo interesse di inviarvi tramite e-mail, in quanto ospiti, i cosiddetti messaggi di servizio - conferme di prenotazione, promemoria relativi al soggiorno e altre informazioni strettamente correlate allo specifico soggiorno prenotato.

Inoltre, durante e dopo il soggiorno, VALAMAR RIVIERA, in qualità di titolare del trattamento ha il diritto in base al legittimo interesse di inviarvi, in quanto ospiti, questionari di gradimento tramite e-mail, SMS e/o piattaforme di messaggistica istantanea (Viber, WhatsApp e simili) che elaborerà autonomamente o tramite associati. Lo scopo principale questionari di gradimento è quello di raccogliere dati sul servizio sulla base del legittimo interesse per migliorare il servizio di VALAMAR RIVIERA e VALAMAR RIVIERA può anonimizzare ed elaborare i dati del questionario a fini statistici.

VALAMAR RIVIERA ha il diritto, sulla base di un legittimo interesse, di raccogliere determinati dati e di utilizzarli per scopi di marketing diretto nella modalità descritta nel capitolo Newsletter.

I messaggi di servizio e i messaggi contenenti i questionari di gradimento relativi allo specifico soggiorno dell'ospite non sono considerati newsletter contenenti offerte e novità della VALAMAR RIVIERA.

PUNTI DI CAMBIO

VALAMAR RIVIERA fornisce anche il servizio di cambiavalute presso i propri punti di cambio, solitamente presso le reception delle strutture turistiche. In alcuni casi VALAMAR RIVIERA è tenuta, ai sensi della normativa vigente in materia di prevenzione del riciclaggio di denaro e del finanziamento del terrorismo, a stabilire e verificare l'identità del soggetto che usufruisce dei servizi di cambio esaminando il documento di identità ufficiale del soggetto in sua presenza ed esercitare la "dovuta diligenza" (due diligence). Nel caso in cui non fossimo in grado di esercitare le misure di "debita diligenza" quando richiesto, a VALAMAR RIVIERA è vietato stabilire un rapporto commerciale o eseguire una transazione, o dovrà interrompere un rapporto commerciale già stabilito e valutare se notificare l'autorità competente dello stato in merito alla transazione sospetta.

Inoltre, secondo la normativa, è obbligatoria la videosorveglianza dei punti di cambio. I dati vengono conservati in conformità alla normativa e in base all'obbligo legale della VALAMAR RIVIERA.

GITE, CONCERTI, TRASFERIMENTI E ALTRE ESPERIENZE

VALAMAR RIVIERA è anche un'agenzia di viaggi, e fornisce servizi aggiuntivi oppure funge da intermediario nella fornitura di questi servizi ai propri ospiti e ad altre persone. Tali servizi possono essere richiesti/prenotati per telefono, tramite sito web o di persona presso le strutture di VALAMAR RIVIERA. Alcuni servizi sono legati alla struttura stessa (ad esempio: servizi benessere, noleggio biciclette e altre attrezzature sportive, campi da tennis, sdraio, prenotazioni nei ristoranti, servizi della sala giochi Maro, ecc.) mentre agli altri sono legati a eventi esterni alla struttura (ad es. la vendita di varie gite, concerti, altre esperienze, servizi di trasporto, servizi di autonoleggio e, se necessario, altri servizi).

Se desiderate utilizzare questi servizi, VALAMAR RIVIERA può raccogliere, ove necessario, i seguenti dati:

nome e cognome
dati di contatto (telefono e/o indirizzo e-mail)
altri dati strettamente correlati ai servizi forniti (ad esempio: numero del volo se si richiede un trasferimento dall'aeroporto alla struttura di VALAMAR RIVIERA; sesso, cittadinanza, data di nascita, tipo e numero del documento di identità in seguito a disposizioni di legge relative all'attraversamento del confine nel caso desiderate effettuare una gita transfrontaliera).

I dati indicati, ma anche altri dati a seconda del servizio specifico di cui avete bisogno, saranno raccolti al solo scopo di fornire il servizio di cui desiderate usufruire.

In caso di servizi organizzati da altre persone - collaboratori, tali dati saranno inoltrati ai collaboratori incaricati di fornire un particolare servizio scelto, quindi da allora in poi saranno loro i titolari del trattamento dei dati personali, quindi si prega di prendere atto delle loro Informative sulla privacy.

In caso di invio di offerte personalizzate e di contatto del cliente tramite modulo web, su richiesta del cliente, i dati forniti vengono conservati per due mesi.

In caso di compilazione di un questionario sulla qualità dell'esperienza e pubblicazione di commenti sul sito web i dati di cui sopra vengono conservati per 1 anno solo ed esclusivamente con il consenso del cliente.

I dati che VALAMAR RIVIERA raccoglie durante la fornitura di altri servizi a ospiti o terzi (gite, concerti, esperienze, trasporti) che hanno richiesto i servizi in questione telefonicamente, alle reception o tramite sito web, saranno conservati per un massimo di 5 anni nel caso vi sia la necessità di presentare eventuali reclami sui servizi prestati e più a lungo solo se richiesto da normative speciali (contabili e simili). Per alcuni servizi (ad esempio: noleggio sdraio, ecc.) i dati saranno conservati fino all'esecuzione dei servizi.

VALAMAR RIVIERA ha il diritto, sulla base di un legittimo interesse, di raccogliere determinati dati e di utilizzarli per scopi di marketing diretto nella modalità descritta nel capitolo Newsletter.

ADESIONE AL PROGRAMMA FEDELTÀ

VALAMAR RIVIERA è il titolare del programma fedeltà Valamar Plus Club (di seguito: Programma fedeltà). Le condizioni di adesione sono contenute nelle Regole del Programma fedeltà, che possono essere trovate su https://www.valamar.com/hr/program-vjernosti/valamar-plus-club/pogodnosti-programa. L'adesione al Programma fedeltà avviene esclusivamente su richiesta degli interessati, principalmente ospiti delle strutture di VALAMAR RIVIERA o degli ospiti delle strutture gestite da VALAMAR RIVIERA.

Accettando l'adesione, si conferma di avere familiarità con il trattamento dei dati personali e la creazione del profilo di membro del Programma fedeltà da parte di Valamar in qualità di responsabile del trattamento.

Nel processo di creazione di un profilo, Valamar tratterà i dati personali:

raccolti durante la compilazione del modulo di adesione (nome, cognome, sesso, data di nascita, e-mail, numero di cellulare, indirizzo – via, numero civico, codice postale, città e stato),
relativi a tutte le prenotazioni e soggiorni (date di arrivo e partenza, servizi, tipo di unità di alloggio)
raccolti durante il soggiorno (es. struttura, numero di bambini, stato civile, lingua, animali domestici, interessi e attività durante il soggiorno, modalità di viaggio, preferenza di alloggio, preferenza di destinazione, consumi, ecc.)
raccolti compilando un sondaggio sulla soddisfazione
relativi all'adesione stessa (numero identificativo della carta di membro, numero di punti, numero di punti utilizzati, livello di adesione, modalità di utilizzo dei punti, utilizzo dei vantaggi, lingua di comunicazione, modo di contatto, tutti i dati inseriti durante l'aggiornamento del proprio nell’account quali: interessi, modalità di viaggio, animali di compagnia, alloggio desiderato, categoria di alloggio desiderata, destinazione desiderata, collegamento ai social network).

Tutte queste categorie di dati personali sono considerate importanti poiché le utilizziamo per poter suggerirvi altri prodotti e informarvi sugli eventi che riteniamo potrebbero interessarvi.

I dati indicati sono memorizzati nel database degli ospiti di Valamar per 10 anni dal momento dell'adesione o dall'ultimo soggiorno nelle strutture Valamar.

Trattiamo i dati personali al fine di rendere possibile esercitare i diritti concessi dall'adesione al Programma fedeltà.

Valamar invierà periodicamente messaggi a ciascun membro del Programma fedeltà con notifiche relative alle novità del Programma fedeltà, vantaggi speciali, offerte speciali, stato dei punti e livello di adesione.

Inoltre, in base al legittimo interesse, Valamar tratta i dati personali dei membri del Programma fedeltà per finalità di marketing diretto allo scopo di profilazione per l'invio di newsletter personalizzate che corrispondono agli interessi espressi dai membri, tramite e-mail, sms e/o piattaforma di messaggistica istantanea (Viber, WhatsApp, ecc.).

Il membro non è obbligato a fornire tutte le informazioni di cui sopra, senza alcuna conseguenza sull'adesione, però alcune informazioni personali sono necessarie per l'adesione e l'esercizio del diritto ai vantaggi quali ad esempio: nome, cognome, dati relativi al soggiorno sul vengono raccolti i punti, ecc. Inoltre, nel caso in cui non disponessimo di alcune informazioni, è possibile che le nostre newsletter non soddisferanno a pieno gli interessi, ad esempio: se non disponiamo di dati indicanti che si è interessati al ciclismo, ciò non influirà sull'adesione, ma è possibile non ricevere una newsletter con delle informazioni sui vantaggi per gli appassionati di ciclismo.

Sottolineiamo in particolare che il membro ha il diritto di opporsi a tale trattamento dei dati personali, sia in relazione al trattamento iniziale o successivo, in qualsiasi momento e gratuitamente.

Un membro del programma fedeltà può ritirarsi dal Programma fedeltà in qualsiasi momento.

È possibile annullare l'iscrizione dall'elenco dei destinatari di qualsiasi newsletter Valamar all’indirizzo newsletter@valamar.com o cliccando sul link di annullamento dell'iscrizione in fondo a ciascuna newsletter, o bloccando il mittente in conformità con le regole del canale online utilizzato.. L'annullamento dell'iscrizione alla newsletter non è correlato al legittimo interesse di Valamar relativo all'invio di messaggi di servizio e questionari sulla soddisfazione relativi a un soggiorno specifico, nonché altri messaggi di servizio, ai membri che sono anche ospiti delle strutture di Valamar.

GIOCHI A PREMI/COMPILAZIONE DEL MODULO DI SONDAGGIO

VALAMAR RIVIERA può organizzare periodicamente giochi a premi, nel qual caso raccoglierà i vostri dati personali solo se decidete di partecipare al gioco a premi. I dati che saranno raccolti in questo modo e che sono necessari per partecipare al gioco a premi saranno determinati dalle Regole del gioco a premi per ciascun gioco a premi e potrebbero differire. È possibile che i dati dei vincitori vengano pubblicati. I dati raccolti sulla base di tale particolare obbligo contrattuale saranno utilizzati allo scopo di realizzare un gioco a premi, in conformità con le regole del gioco a premi e saranno eliminati entro 5 anni dalla fine del gioco a premi.

Accadrà spesso che al gioco a premi potranno partecipare anche gli ospiti che compilano il modulo di sondaggio per la valutazione della qualità del servizio nelle strutture di VALAMAR RIVIERA, il che sarà chiaramente indicato nel modulo stesso. Nel caso in cui si compila un modulo di sondaggio per il gioco a premi con dei dati che non sono necessari per la partecipazione al gioco, (i dati possono essere diversi in diversi giochi) tali dati anonimizzati possono essere utilizzati da VALAMAR RIVIERA a scopi statistici.

VALAMAR RIVIERA ha il diritto, sulla base di un legittimo interesse, a raccogliere determinati dati e di utilizzarli per scopi di marketing diretto nella modalità descritta nel capitolo Newsletter.

CANDIDATI DI LAVORO E DIPENDENTI

VALAMAR RIVIERA è il datore di lavoro per un gran numero di persone e questa parte della presente Informativa regola la protezione dei dati personali principalmente nei processi relativi all'impiego, allo sviluppo e all'istruzione all'interno di VALAMAR RIVIERA. In questo senso, gli interessati sono principalmente gli ex dipendenti e i dipendenti attuali, persone in cerca di lavoro, tirocinanti (studenti), persone che partecipano ad un aggiornamento professionale, studenti che lavorano sulla base del cosiddetto "contratto studentesco", borsisti e altri soggetti i cui dati sono trattati nell'ambito del rapporto di lavoro e dei relativi rapporti.

Nell'ambito del trattamento dei dati effettuato in materia di impiego, VALAMAR RIVIERA ha individuato le seguenti finalità di trattamento:

VALAMAR RIVIERA ha un interesse legittimo a realizzare diversi benefici per i propri dipendenti, oltre a facilitare alcuni processi aziendali. In questo senso, VALAMAR RIVIERA può, in base a un'apposita decisione, decidere sull'utilizzo di diversi strumenti con i quali si raggiungono questi scopi (ad esempio, il rilascio di schede identificative ai dipendenti con le quali realizzano sconti, impartire determinate istruzioni tramite SMS, scattare foto in determinati casi, ecc.) e in tal caso informerà tempestivamente tutti i dipendenti.

Oltre alle finalità dichiarate, è possibile trattare i dati personali per altre specifiche finalità, ma sempre nell'ambito di quanto previsto dalla legge o qualora il trattamento sia necessario per l'esercizio di diritti e obblighi derivanti dal rapporto di lavoro, o legati al rapporto di lavoro e a qualsiasi relazione simile.

La banca dati di VALAMAR RIVIERA sugli ex e attuali dipendenti, candidati, tirocinanti (studenti), persone che partecipano a un aggiornamento professionale, studenti che lavorano sulla base del contratto di lavoro per studenti, borsisti e altri soggetti i cui dati sono trattati nell'ambito del rapporto di lavoro e dei relativi rapporti vengono conservati in un'applicazione particolare. Con il gestore del mantenimento e del supporto dell'applicazione che funge da titolare del trattamento dei dati personali è stato stipulato un apposito contratto.

Selezione dei candidati da assumere

VALAMAR RIVIERA, in qualità di potenziale datore di lavoro, raccoglie, tratta e conserva i dati dei candidati all'impiego presso VALAMAR RIVIERA nella banca dati dei candidati sulla base della loro candidatura volontaria nei seguenti modi:

candidatura tramite un modulo di candidatura web che funge come una sorta di curriculum vitae (CV),
candidatura tramite e-mail,
partecipando ad audizioni organizzate e compilando moduli di domanda,
o altrimenti.

Di norma, i dati raccolti sono: nome, cognome, data di nascita, indirizzo, cittadinanza, codice fiscale-OIB (per i cittadini croati poiché l'OIB è l'informazione più affidabile con cui distinguere i candidati), numero di cellulare, indirizzo e-mail (per finalità di contatto), sesso, qualifiche professionali, lingua, modalità di comunicazione preferita.

VALAMAR RIVIERA può ottenere i dati sui candidati indirettamente, da agenzie per il lavoro nazionali ed estere, nel qual caso queste agenzie hanno l'obbligo di informare i candidati sul trattamento dei loro dati personali da parte di VALAMAR RIVIERA.

I candidati inviano le proprie domande di lavoro:

quali candidature spontanee, nel qual caso trattiamo i dati allo scopo di contattare i candidati in materia di assunzione per una durata di 5 anni;
come candidature per concorsi specifici che hanno una scadenza specificata, nel qual caso trattiamo i dati per la durata del concorso e 5 mesi dalla fine del concorso per contattare i candidati in merito all'assunzione e tali candidature vengono archiviate per una durata di 5 anni.

Nel caso in cui i candidati presentino domanda per concorsi con scadenza specificata e a tal scopo forniscono un consenso speciale, trattiamo i dati al fine di contattare i candidati in merito all'assunzione per 5 anni, al pari delle candidature spontanee.

VALAMAR RIVIERA ha un interesse legittimo a utilizzare gli indirizzi e-mail ottenuti, nonché altri dati di contatto forniti per contattare i candidati in relazione all'assunzione. Ad esempio, dopo aver presentato domanda, i candidati possono ricevere una risposta automatica che li informa che la loro domanda è stata ricevuta e che saranno contattati i candidati le cui qualifiche ed esperienze sono in linea con quelle richieste per i singoli posti di lavoro. Inoltre, dopo aver inviato la domanda, i candidati possono ricevere un messaggio sul proprio numero di telefono con la data prevista per il colloquio, un messaggio con la documentazione richiesta per l'assunzione e simili. Inoltre, VALAMAR RIVIERA ha un interesse legittimo a contattare persone che vi hanno già lavorato per un periodo di tempo, principalmente a lavori stagionali, al fine di aggiornarli sulle informazioni importanti per gli affari e le attività principali di VALAMAR RIVIERA, nonché per mantenere il contatto con lo scopo di un'eventuale ulteriore collaborazione. In qualsiasi momento e gratuitamente, potete richiedere la cancellazione dall'elenco dei destinatari delle notizie di VALAMAR RIVIERA.

I dati che vengono conservati sono forniti dai candidati stessi, ma VALAMAR RIVIERA crea dati personali relativi ad attività lavorative, quali i risultati di colloqui di lavoro, test e valutazioni, sulla base di un interesse legittimo per garantirsi i migliori candidati, e raccoglie dati personali anche da terzi, principalmente mediante verifica dei dati ottenuti durante il processo di reclutamento contattando terze parti pertinenti (ad esempio: le agenzie per il lavoro, fornitori di servizi istruzione e formazione) o utilizzando fonti pubbliche.

Rapporto di lavoro e altri rapporti analoghi

VALAMAR RIVIERA, in qualità di datore di lavoro, raccoglie, tratta e archivia tutti i dati dei dipendenti nella banca dati dei dipendenti gestita in un programma informatico e negli archivi cartacei sui dipendenti. I dati raccolti sono elencati nel Regolamento sul contenuto e le modalità di gestione della documentazione sui lavoratori pubblicato dal Ministero del lavoro e del sistema pensionistico.

I dati necessari per la costituzione di un rapporto di lavoro sono solitamente: una copia della carta d'identità, una copia del conto corrente o delle istruzioni di pagamento della banca, una copia del conto protetto (se il dipendente lo possiede), codice fiscale/OIB, documento comprovane il titolo di studio (copia del diploma di maturità o di laurea), libretto elettronico/e-knjižica: certificato sugli anni di servizio, (ottenuto dall'Ente croato per l'assicurazione previdenziale (HZMO) o tramite il servizio elettronico per i cittadini/e-građani), registrazione elettronica del modulo della tessera fiscale, il cosiddetto Modulo PK (emesso dall'Amministrazione tributaria o tramite il servizio e-građani, le persone che vengono assunte per la prima volta non possiedono la registrazione elettronica del modulo della tessera fiscale e devono aprirlo presso l'Amministrazione tributaria/Agenzia delle Entrate), il certificato di nascita per i minori sotto i 15 anni.

I dati necessari per la conclusione di un contratto di lavoro per studenti sono solitamente: un certificato della facoltà per l'anno in corso a riprova dello stato di studente o una copia del libretto universitario comprovante l'iscrizione nell'anno in corso, una copia della carta d'identità, un certificato comprovante il versamento della tassa d'iscrizione per il Centro studentesco/SC (non è applicabile a tutti i centri studenteschi), una foto o la tessera dello studente X-ica, codice fiscale/OIB.

Oltre a questi dati, VALAMAR RIVIERA può conservare nell'archivio del dipendente altri dati raccolti nel processo di assunzione, nonché altri dati raccolti nella durata del rapporto di lavoro determinati dai regolamenti di VALAMAR RIVIERA (ad esempio: premi, ammonimenti, certificati, ecc.).

Tutti i dati dei dipendenti sono archiviati nella banca dati dei dipendenti alla data di costituzione del rapporto di lavoro e sono gestiti in modo aggiornato fino alla cessazione del rapporto di lavoro e sono conservati come documentazione con un valore a lungo termine in conformità con le normative di riferimento.

VALAMAR RIVIERA conserva nella propria banca dati anche i dati di altre persone in un rapporto commerciale comparabile a un rapporto di lavoro o di tirocinanti e persone che partecipano a un aggiornamento professionale a partire dall'inizio del lavoro e li gestisce in modo aggiornato fino alla cessazione del rapporto di lavoro, conservandoli in conformità con le normative di riferimento. Un caso particolare sono i dati degli studenti tirocinanti, che possono essere minori, ai quali viene prestata particolare attenzione e i cui dati sono raccolti e conservati secondo apposite normative su approvazione della scuola e dei genitori.

I dati sui salari e libri paga sono soggetti a speciali norme sulla conservazione. In ogni caso, tutti i dipendenti e le altre persone in rapporti commerciali paragonabili a un rapporto di lavoro, o i tirocinanti e le persone che partecipano a un aggiornamento professionale hanno gli stessi diritti degli interessati.

PARTNER COMMERCIALI

VALAMAR RIVIERA, nelle sue attività commerciali, tratta anche i dati di partner commerciali o potenziali partner commerciali che sono:

persone fisiche che sono, possono diventare o sono state partner commerciali di VALAMAR RIVIERA, es. artigiani, persone che sono in regime di liberi professionisti (ad es. avvocati, medici, ecc.), persone con le quali vengono stipulati contratti di prestazione di servizi (es. cantanti, pittori, fotografi, ecc.) e altre persone fisiche che hanno lo status di imprenditori, e
persone fisiche che in una parte della propria attività rappresentano persone giuridiche con le quali VALAMAR RIVIERA ha, può avere o ha avuto rapporti d'affari/commerciali (ad es. persone che effettuano consegne per il loro datore di lavoro-società, persone a cui vengono inviate fatture per il loro datore di lavoro-persona giuridica, i firmatari di contratti di una società rappresentata da persone che effettuano consegne per tale società, persone fisiche che organizzano congressi per la persona giuridica dove sono impiegati, ecc.)

VALAMAR RIVIERA, nell'ambito del trattamento dei dati degli Interessati, ha individuato le seguenti finalità di trattamento:

Conclusione del contratto: trattamento finalizzato alla conclusione di un contratto che scaturisce da qualsiasi area di attività di VALAMAR RIVIERA (ad esempio: invio di una richiesta, invio di offerte speciali, richiesta di dati relativi ai firmatari del contratto, candidature a bandi di gara d'appalto a nome delle persone giuridiche rappresentate dagli interessati, ecc.);
Esecuzione del contratto: il trattamento dei dati è necessario ai fini dell'esecuzione del contratto, che include l'esecuzione degli obblighi, il monitoraggio della loro esecuzione e la garanzia di tutte le misure pertinenti per la loro esecuzione (ad esempio: per concordare l'ora e il luogo di consegna delle attrezzature ai sensi del contratto, per inviare fatture, ecc.);
Informazione: raccolta e trattamento dei dati ai fini di fornire informazioni tempestive e di qualità; VALAMAR RIVIERA ha il diritto, sulla base di un legittimo interesse, di raccogliere determinati dati e di utilizzarli per scopi di marketing diretto come descritto nella sezione Newsletter.

Le tipologie di dati personali degli interessati che vengono raccolte sono:

nome e cognome
e-mail,
numero telefonico,
dati sull'incarico per la persona giuridica che rappresenta (es. addetto alle vendite, segretaria dell'amministrazione, ecc.),
dati sull'occupazione quando il convenuto è una persona fisica con cui si instaura un rapporto contrattuale (ad esempio: cantante, pittore, fotografo, avvocato, medico...)
a volte referenze e brevi CV (soprattutto per consulenti),
dati elencati nei moduli di cambiali in bianco, obbligazioni, cambiali,
numero di conto bancario (IBAN) quando il partner commerciale è una persona fisica con la quale è instaurato un rapporto contrattuale, e
altri dati a seconda della natura del rapporto commerciale.

Luoghi di raccolta dei dati personali degli interessati:

offerte ricevute degli interessati volte all'instaurazione di una cooperazione commerciale,
i dati raccolti dagli interessati nel contesto della vendita di prodotti/servizi di VALAMAR RIVIERA o dell'acquisto di prodotti/servizi da un partner commerciale (ad esempio: fiere, congressi, ecc.),
corrispondenza commerciale relativa a una particolare collaborazione commerciale precedente o attuale (ad esempio, corrispondenza eseguita nell'ambito dell'esecuzione del contratto),
dati pubblici (ad esempio: registri tenuti dai tribunali, siti web di partner commerciali, riviste, newsletter, ecc.).

Oltre alle tipologie di dati elencate e ai luoghi di raccolta, è possibile trattare i dati personali per altre specifiche finalità, ma sempre nell'ambito di quanto previsto dalla legge o qualora il trattamento sia necessario per l'esercizio di diritti e obblighi derivanti dal rapporto di lavoro.

Tempo di conservazione

I dati conservati degli interessati che sono persone fisiche che si trovano in un rapporto d'affari con Valamar sono conservati in conformità con le normative legali applicabili (ad esempio, VALAMAR RIVIERA è obbligata a conservare tutte le fatture, nonché le basi giuridiche per l'emissione di fatture in conformità con le normative legali).

Nelle situazioni in cui Valamar è autorizzata a determinare le scadenze di conservazione dei dati, le stesse sono determinate tenendo conto delle finalità di trattamento e degli interessi degli interessati che tali dati vengano distrutti e sono fissate a un massimo di 5 anni dalla cessazione del rapporto contrattuale (nel caso in cui lo stesso sia esistito).

ANNUNCI PUBBLICI

VALAMAR RIVIERA pubblica informazioni di interesse per dipendenti esistenti e potenziali, ospiti, partner commerciali attraverso il proprio sito web, profili di social media, rivista interna VIV (in versione cartacea o elettronica), videowall e bacheche nelle strutture, ossia per il pubblico. Tali pubblicazioni possono contenere una serie limitata di dati personali, come nome e cognome, funzioni, informazioni professionali, video, dichiarazioni e fotografie.

La base legale per il trattamento è il legittimo interesse di informare il pubblico, ma anche di marketing, durante il quale si tiene sempre conto dell'interesse degli interessati, pertanto i dati personali non vengono pubblicati se si accerta che l'interesse degli interessati a non pubblicare alcuni dati personali prevale sugli interessi di VALAMAR RIVIERA per la loro pubblicazione. In alcune situazioni, la divulgazione di informazioni può essere basata sul consenso.

Gli annunci hanno un carattere permanente, e forniscono informazioni sugli eventi attuali e la possibilità di consultare le attività precedenti.

Il trattamento sarà interrotto se sulla base dell'opposizione dell'interessato sarà accertato che tale opposizione è giustificata o se l'interessato ha revocato il consenso nei casi in cui il consenso è applicabile e lo ha fatto in modo tale che sia possibile agire a tal riguardo.

MESSAGGI DI MARKETING (NEWSLETTER)

VALAMAR RIVIERA ha il legittimo interesse relativo al trattamento dei dati personali effettuato per finalità di marketing diretto, principalmente ai fini dell'invio di messaggi di marketing (newsletter) di VALAMAR RIVIERA tramite e-mail, SMS e/ piattaforme di messaggistica istantanea (Viber, WhatsApp ecc.). Sulla base del legittimo interesse, VALAMAR RIVIERA può inviare diverse newsletter a seconda del rapporto che gli interessati hanno con VALAMAR RIVIERA, o con le strutture sotto la gestione di VALAMAR RIVIERA. A tal fine vengono raccolti dati personali degli ospiti e delle persone che hanno richiesto un'offerta o prenotato un alloggio, delle persone che hanno partecipato a un gioco a premi, hanno aderito al programma fedeltà, hanno compilato un questionario di gradimento, delle persone che hanno presentato domanda per il WI-FI gratuito in una delle strutture, delle persone che hanno effettuato un acquisto nel web store o erano comunque in qualche rapporto con VALAMAR RIVIERA.

I dati personali raccolti sono principalmente il nome e cognome, e-mail, numero di cellulare, indirizzo, sesso, nazione/lingua di comunicazione, ma anche dati di base relativi al rapporto che si ha con noi (ad esempio: struttura, destinazione dove si risiede, dati sull'acquisto effettuato, sull'esperienza acquisita, ecc.). Tutte queste categorie di dati personali sono considerate importanti perché consentono la creazione di newsletter che sono in linea con gli interessi degli interessati. Ad esempio, vengono memorizzate le informazioni suoi vostri acquisti precedenti nel negozio web, l'acquisto di esperienze, le strutture ricettive prenotate e i dettagli che poi vengono utilizzati in modo da poter suggerire altri prodotti, esperienze, strutture che riteniamo possano interessarvi.

Gli interessati hanno il diritto di opporsi a tale trattamento, compresa la creazione di un profilo nella misura in cui ciò sia collegato a tale marketing diretto, sia in relazione al trattamento iniziale o successivo, in qualsiasi momento e gratuitamente in conformità al punto 70 delle disposizioni introduttive del Regolamento.

VALAMAR RIVIERA offre la possibilità di iscriversi alla newsletter via e-mail su alcuni dei suoi siti web. Per garantire che non vi siano errori o abusi durante l'inserimento dell'indirizzo e-mail, utilizziamo la così detta procedura di Double-Opt in (doppia verifica): dopo aver inserito l'indirizzo e-mail nel campo di accesso, Valamar Riviera d.d. invia un collegamento per la conferma tramite posta elettronica. Solo dopo aver cliccato sul link di conferma, il vostro indirizzo e-mail viene aggiunto al database per l'invio di una specifica Newsletter. Tali newsletter vengono inviate sulla base del consenso fornito dall'utente compilando e confermando il modulo sul sito web. Il contenuto della newsletter e lo scopo saranno indicati durante la vostra domanda di iscrizione (ad esempio: notifiche sulle offerte speciali in corso presso le nostre strutture, offerte di lavoro, ecc.).

Nel caso in cui gli interessati forniscano da soli informazioni aggiuntive in fase di aggiornamento del profilo sul sito web, VALAMAR RIVIERA, in base al vostro consenso, utilizzerà tali informazioni al momento dell'invio della Newsletter.

Gli interessati possono inoltre dare un consenso particolare per la raccolta di dati personali aggiuntivi (ad esempio: numero di figli, stato civile, animali domestici, interessi, modalità di viaggio, preferenza di alloggio e preferenza di destinazione) che VALAMAR RIVIERA raccoglie e utilizza per profilare gli interessati e per contattare e informarvi sulle offerte pensate appositamente per voi.

Gli interessati che sono membri del Programma fedeltà Valamar possono anche ricevere newsletter come descritto nella sezione sul Programma fedeltà.

Il termine per il trattamento dei dati personali ai fini dell'invio di una newsletter è di 10 anni a partire:

dal giorno dell'ultimo soggiorno o altro rapporto commerciale con noi quando le newsletter vengono inviate sulla base del legittimo interesse
dal giorno del vostro consenso, quando le newsletter vengono inviate sulla base del vostro consenso.

In tutti i casi in cui l'interessato ha dato il consenso, l'interessato ha il diritto di revocare il consenso dato in qualsiasi momento, compreso il trattamento per finalità di creazione di un profilo, sia in relazione al trattamento iniziale che successivo, in qualsiasi momento e gratuitamente e il diritto di modificare i dati in qualsiasi momento nonché il diritto all'oblio.

In qualsiasi momento, indipendentemente dalla base giuridica per la ricezione della newsletter, potete annullare l'iscrizione dalla lista dei destinatari delle newsletter cliccando sul collegamento in fondo a ciascuna newsletter o bloccando il mittente in conformità con le regole del canale online che utilizzate, gratuitamente e senza conseguenze, e in tal caso non riceverete più la newsletter, ma i dati rimarranno archiviati. L'annullamento dell'iscrizione alla newsletter non è legato al legittimo interesse di VALAMAR RIVIERA di inviare messaggi di servizio e questionari di gradimento relativi a un soggiorno specifico, nonché altri messaggi di servizio agli interessati nei confronti dei quali sussiste un'altra base giuridica (es. si tratta di ospiti della struttura, candidati al lavoro).

NEGOZIO ONLINE VALFRESCO

Al momento dell'acquisto nel negozio online sul sito di VALAMAR RIVIERA www.valfresco.com trattiamo i dati personali che avete inserito nel modulo web (nome, cognome, e-mail, numero di telefono, indirizzo, indirizzo di consegna) al fine di identificare l'interessato come cliente, concludere ed eseguire un contratto di compravendita a distanza una tantum e contattarvi per la consegna. La base giuridica è l'esecuzione del contratto di compravendita di cui l'acquirente è parte. Inoltre, il trattamento è necessario per adempiere un obbligo legale al quale è soggetto il titolare del trattamento.

VALAMAR RIVIERA in qualità titolare del trattamento ha il diritto allo scopo di esecuzione del contratto, ma anche per adempiere un obbligo legale al quale è soggetta, di inviare all'acquirente via e-mail, SMS e/o piattaforma di messaggistica istantanea i cosiddetti messaggi di servizio - conferme relative al contratto concluso, fatture, conferme d'ordine e altre notifiche strettamente correlate ad un acquisto specifico.

Inoltre, dopo l'acquisto, VALAMAR RIVIERA in qualità di titolare del trattamento ha il diritto in base al legittimo interesse di inviare ai clienti tramite e-mail, sms e/o piattaforma di messaggistica istantanea questionari di gradimento nonché chiedere ai clienti di valutare il proprio servizio e prodotti, se quest'ultimi lo desiderano. I questionari compilati saranno trattati da VALAMAR RIVIERA o da collaboratori contrattuali. Lo scopo principale dei questionari di gradimento è quello di raccogliere dati sul servizio sulla base del legittimo interesse per migliorare il servizio di VALAMAR RIVIERA e VALAMAR RIVIERA può anonimizzare e trattare i dati del questionario a fini statistici per le proprie esigenze di analisi aziendale e di miglioramento del servizio.

Chiamando il numero di telefono di contatto del web store, VALAMAR RIVIERA può raccogliere dati legati allo scopo della chiamata, ad esempio, se si tratta di un acquisto, raccoglieremo nome, cognome, numero d'ordine in modo da poter rispondere alla richiesta. Inoltre, sulla base di un legittimo interesse, conserviamo le registrazioni delle chiamate.

VALAMAR RIVIERA ha il diritto, sulla base di un legittimo interesse, a raccogliere determinati dati e di utilizzarli per scopi di marketing diretto nella modalità descritta nel capitolo Newsletter.

SITI WEB, COOKIE E TECNOLOGIE INTERNET

VALAMAR RIVIERA dispone di diversi siti web (quali ad es.: www.valamar.com, www.valamar-riviera.com, www.camping-adriatic.com, www.valamar-experience.com, www.dobarposaouvalamaru.com, www.valfresco.com, ecc.) ed è possibile che ne creerà altri allo scopo di fornire il miglior servizio possibile e consentire agli utenti un accesso più facile e veloce ai contenuti che sono di interesse.

Queste Informative si applicano anche a tutti questi siti con tutti i sottodomini e alle applicazioni per telefoni cellulari, blog e altre comunicazioni online. Alcune applicazioni possono avere le proprie informative sulla privacy, quindi chiediamo agli utenti di prendere atto delle norme a tutela dei dati disponibili in tali applicazioni.

Dai visitatori del sito web di VALAMAR RIVIERA e dagli utenti delle applicazioni VALAMAR RIVIERA possono essere ottenuti dati personali utilizzati per gli scopi per i quali sono stati forniti in conformità con le informazioni specificate al momento della raccolta (o in conformità con uno scopo evidente che può essere derivato dal contesto di raccolta). Gli utenti hanno il controllo sui dati personali che inseriscono nei moduli web e nelle applicazioni; può costituire eccezione l'elaborazione automatica a causa dei cookie presenti sul sito Web, come descritto di seguito.

Ad esempio, sui propri siti web, VALAMAR RIVIERA vi dà la possibilità di iscrivervi alle Newsletter di VALAMAR RIVIERA per ricevere informazioni o offerte di VALAMAR RIVIERA. Inoltre, sul sito web di VALAMAR RIVIERA, avete la possibilità di prenotare un alloggio, fare domanda per un lavoro presso VALAMAR RIVIERA, registrarvi a vari eventi, ecc. In ogni caso, fornite i dati di cui VALAMAR RIVIERA ha bisogno per soddisfare le finalità di ciascun singolo caso. Inoltre, nel caso in cui abbiate lasciato un commento sui social network o altri siti online di VALAMAR RIVIERA, vi potrebbe essere chiesto il trasferimento del vostro commento assieme al vostro nome.

La base giuridica per il trattamento dei dati personali dei visitatori dei siti web di VALAMAR RIVIERA è il legittimo interesse oppure il consenso, se agli interessati viene chiesto il loro consenso.

Sui siti web di VALAMAR RIVIERA, gli utenti hanno la possibilità di usufruire dell' abbonamento gratuito alle notizie del sito web che vengono fornite tramite notifica nei browser web. Per fornire il servizio, utilizziamo gli strumenti della società WonderPush, 18 passage Foubert, 75013 Parigi, Francia (di seguito: Wonderpush). Per usufruire del servizio gratuito gestito dal provider di servizi push WonderPush (https://www.wonderpush.com/), dovete prima abbonarvi cliccando sulla richiesta di autorizzazione che controlla il vostro browser e il vostro dispositivo quando visitate il nostro sito web. I dati di navigazione che potremmo conservare e trattare per gestire questo servizio e inviarvi messaggi pertinenti sono anonimi e conservati sui server di WonderPush per un massimo di 90 giorni senza mai essere trasmessi a terzi. Non conserviamo alcun dato identificabile o indirizzo IP che riguarda voi o il vostro dispositivo in relazione al servizio di notifiche push. Potete interrompere la ricezione delle nostre notifiche push web in qualsiasi momento tramite l'annullamento dell'iscrizione. Le istruzioni possono essere trovate su https://docs.wonderpush.com/docs/manage-your-data-and-unsubscribe-from-web-push-notifications.

VALAMAR RIVIERA può utilizzare una vasta gamma di nuovi strumenti sul proprio sito web al fine di migliorare l'esperienza dell'utente. In ogni caso, con i fornitori di servizi vengono stipulati contratti che descrivono in dettaglio l'eventuale trattamento dei dati personali.

L’Informativa sulla privacy di VALAMAR RIVIERA non copre la modalità di trattamento delle informazioni di altre società e organizzazioni che sono in alcuni casi collegate al sito di VALAMAR RIVIERA, che possono utilizzare cookie, pixel tag e altre tecnologie, quindi vi invitiamo a prendere atto delle loro politiche sulla privacy e condizioni operative. Inoltre, la raccolta di dati sulle pagine aperte per determinati eventi nelle quali VALAMAR RIVIERA è elencata solo come sponsor, partner, ecc., non è nel dominio di VALAMAR RIVIERA, né sono nel suo dominio le pagine per le quali è possibile trovare un collegamento nelle pagine di VALAMAR RIVIERA e che non sono pagine della VALAMAR RIVIERA. Utilizzando i social network quali ad es. Facebook, Instagram, ecc., accettate le regole di queste piattaforme, comprese le regole relative al trattamento dei dati personali, quindi VALAMAR RIVIERA vi invita a prenderne atto.

Come nel caso di molti altri portali internet, anche i siti di VALAMAR RIVIERA possono utilizzare i "cookie" (piccoli file che salviamo sul vostro computer quando accedete ai siti web di VALAMAR RIVIERA per consentire alcune funzionalità di base o aggiuntive delle suddette pagine) e altre tecnologie che facilitano la distribuzione di contenuti a seconda delle vostre aree di interesse, l’elaborare di prenotazioni o richieste e/o analisi delle caratteristiche delle vostre visite. I cookie non possono essere utilizzati per rilevare la vostra identità personale.

VALAMAR RIVIERA utilizza diversi tipi di cookie:

I cookie a seconda della loro funzione:

Cookie necessari sono necessari per il funzionamento di un sito Web, che non può funzionare senza di essi. Ciò significa che un sito Web senza questi cookie non può essere aperto o visualizzato. Questi cookie sono utilizzati ai fini della trasmissione di comunicazioni o sono necessari per la fornitura di servizi della società IT espressamente richiesti dagli utenti di tali servizi. Inoltre, questi cookie ci consentono di condurre un'analisi di base del sito web con l'obiettivo di ottimizzare il funzionamento del sito web attraverso dati completamente anonimi, o basati su dati personali o dati che non possono essere collegati a voi in nessun modo. Per questo tipo di cookie il vostro consenso non è necessario e pertanto non viene richiesto.
Cookie funzionali: li utilizziamo per eseguire delle analisi del sito web più avanzate. Questi cookie sono utilizzati per analizzare il comportamento degli utenti e, sulla base di dati anonimi, possiamo determinare quali contenuti di una pagina sono i più richiesti e visualizzati dal visitatore, quindi consentono a VALAMAR RIVIERA di personalizzare il sito web e rendere più semplice il suo contenuto e la sua funzionalità. Per questo tipo di cookie chiediamo il vostro consenso.
Cookie pubblicitari: li utilizziamo per analizzare i vostri interessi e desideri e ci servono per fornire informazioni su offerte speciali e personalizzate, notizie ed eventi organizzati attraverso canali online (e-mail, Internet, promozione Internet). Per questo tipo di cookie chiediamo il vostro consenso.

I cookie a seconda della loro origine:

Cookie di prima parte (first party cookie): provengono dal sito internet che state visualizzando e possono essere permanenti o temporanei. Con l'ausilio di questi cookie, i siti internet possono conservare i dati e che utilizzeranno nuovamente la prossima volta che quel sito sarà visitato.
Cookie di terze parti (third party cookie): i cookie di terze parti provengono da altri siti internet e si trovano sul sito internet che state visualizzando. Utilizzando questi cookie, gli altri siti internet possono tracciare l'utilizzo di internet sul sito internet che si sta visualizzando per scopi di marketing o analitici.

I cookie e la loro durata:

Cookie persistenti i cookie persistenti o salvati rimangono sul vostro computer dopo aver chiuso il programma del browser Internet. Con l'ausilio di questi cookie i siti Internet memorizzano i dati quali nome di accesso e password, impostazioni della lingua o impostazioni dei cookie, in modo da non doverle reinserire ogni volta che si visita il sito. I cookie persistenti possono rimanere sul vostro computer o dispositivo mobile per giorni, mesi o addirittura anni.
Cookie temporanei i cookie temporanei o cookie di sessione vengono rimossi dal computer quando si chiude il browser internet. Con il loro utilizzo i siti internet memorizzano i dati temporanei, quali ad es. le ultime pagine aperte sul sito internet visitato o gli articoli nel vostro carrello, se vi trovate su un sito Internet specializzato in vendite online.

I cookie di VALAMAR RIVIERA sono conservati nel browser dell'utente per un massimo di 2 anni.

Sui siti di VALAMAR RIVIERA, al fine di migliorare le attività di marketing, utilizziamo i servizi della società Criteo SA, 32 Rue Blanche, 75009 Parigi, Francia (di seguito: Criteo). Utilizzando la tecnologia della società Criteo, raccogliamo informazioni sulle ricerche effettuate dagli utenti del sito web per scopi di marketing in forma anonima. Questi dati vengono memorizzati sul vostro computer tramite i cookie, vale a dire file testuali. Sulla base di un algoritmo specifico, Criteo analizza la ricerca che effettuate su internet e sulla base di quest'ultima può segnalarvi offerte di prodotti mirate come ad es. gli annunci personalizzati su altri siti web. Questi dati non possono in nessun caso essere utilizzati per identificare i visitatori di questo sito web. Utilizziamo i dati raccolti solo allo scopo di migliorare la nostra offerta. Non utilizziamo i dati per altri scopi e non li inviamo a terzi. La società Criteo SA conserva i dati raccolti per 13 mesi. Le informazioni relative alla disabilitazione della raccolta dei dati e le altre informazioni relative alla politica di protezione dei dati della società Criteo SA sono disponibili su https://www.criteo.com/privacy/

Se avete cambiato idea sulle impostazioni dei cookie sui siti di VALAMAR RIVIERA, potete modificarle in qualsiasi momento tramite il link.

Potete eliminare i cookie memorizzati sul vostro computer in qualsiasi momento, impedendo così l'ulteriore elaborazione dei vostri dati personali attraverso tale tecnologia. Ogni browser web ha il proprio processo di eliminazione dei cookie e di seguito sono riportati i collegamenti alle procedure di eliminazione nei browser web più diffusi:

Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=hr

Mozilla Firefox: https://support.mozilla.org/hr/kb/Brisanje%20kola%C4%8Di%C4%87a

Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Ulteriori informazioni sui cookie sono disponibili alle seguenti pagine:

http://www.allaboutcookies.org/
http://www.youronlinechoices.com/hr/
http://www.aboutads.info/choices/

VIDEOSORVEGLIANZA

VALAMAR RIVIERA, in qualità di titolare dell’elaborazione, ha l’interesse legittimo a implementare misure di videosorveglianza per proteggere i beni e le persone, mentre in determinati casi (ad esempio in caso di cambiavalute situati presso le reception delle strutture) ha l’obbligo legale di impostare telecamere di sorveglianza che riprendono i dipendenti e chiunque si muova nella zona dove si trova la telecamera di sorveglianza (ospiti, dipendenti, partner commerciali, ecc.).

Il trattamento dei dati personali dei dipendenti tramite il sistema di videosorveglianza viene effettuato anche tenendo conto delle condizioni determinate dalla normativa in materia di sicurezza sul lavoro.

VALAMAR RIVIERA contrassegna in modo prescritto tutti i luoghi videosorvegliati.

VALAMAR RIVIERA è consapevole del fatto che i video contengono dati personali di tutte le persone che si muovono all'interno del perimetro della telecamera, e quindi le custodisce con particolare cura; dispone infatti di un sistema di sicurezza, disponibilità e segue una politica di cancellazione che è regolata dalle regole di sicurezza interne di VALAMAR RIVIERA.

I video sono eliminati automaticamente dopo un massimo di 15 giorni dopo la registrazione. In caso di necessità di estrazione (duplicazione), i video sono conservati per un massimo di sei mesi, a meno che un'altra legge non prescriva un periodo di conservazione più lungo se servono come prove in un procedimento giudiziale, amministrativo, arbitrale o in un altro procedimento equivalente. Il video estratto sarà archiviato in un sistema di messaggistica centralizzato con accesso fortemente limitato.

In caso di procedimenti giudiziari e/o penali, VALAMAR RIVIERA può utilizzare i video di cui sopra. L'accesso ai dati personali contenuti nelle registrazioni video può essere concesso anche a terze parti, responsabili del trattamento, partner contrattuali di VALAMAR RIVIERA registrati e specializzati per la prestazione di servizi di tutela delle persone e di beni, che non utilizzano in alcun modo i dati in modo autonomo ma si occupano della sicurezza dei sistemi centrali di monitoraggio e segnalazione. Per tutti gli altri dettagli relativi alla videosorveglianza si applicano le norme particolari che disciplinano l'area.

DISPOSIZIONI FINALI

La presente Informativa sulla privacy è disponibile su https://valamar-riviera.com/gdpr/ e sugli altri siti web della Valamar nonché presso gli uffici delle risorse umane e presso le reception delle strutture di VALAMAR RIVIERA.

Helios Faros d.d. privacy policy

CONTENT

GENERAL PART

SPECIAL PART

GENERAL PART

DATA CONTROLLER AND LEGAL FRAMEWORK

HELIOS FAROS, as the data controller, undertakes to protect your personal data. The collection and storage of data is carried out pursuant to provisions of EU Regulation 2016/679 of the European Parliament and of the Council as of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter: Regulation), the Act on implementation of the General Data Processing Regulation (OG 42/2018) and other regulations governing the subject area, which are applicable in the Republic of Croatia.

SCOPE OF APPLICATION

This Policy applies to any processing of personal data by HELIOS FAROS as the controller, unless another HELIOS FAROS policy or other document provides otherwise for a particular processing. In some cases, HELIOS FAROS also acts as a data controller for respondents who are also respondents to companies with which HELIOS FAROS has concluded business contracts on the basis of which it manages the tourism part of its business within its powers under these contracts.

This Privacy Policy is divided into two parts: the General Part and the Special Part. The basic principles of personal data processing, contact details of personal data protection officers and other provisions set out in the General Part of the Policy apply without exception to any processing of personal data regardless of whether such processing is specifically processed in the Special Part of the Policy. The Special Part of the Policy deals in more detail with special cases of data processing, which represent the majority of all HELIOS FAROS processing.

HELIOS FAROS concluded on 16.08.2019 the Agreement with VALAMAR RIVIERA d.d. Contract in relation to the management of hotel and tourist facilities and contents on the basis of which VALAMAR RIVIERA d.d. manages certain business segments, i.e., performs certain tasks based on general powers on behalf and for HELIOS FAROS as a management company. In this sense, HELIOS FAROS and VALAMAR RIVIERA d.d. can act as joint managers of personal data of employees, guests and business partners for the purpose of managing the operational part of business, business process management and providing contracted services, providing appropriate information to employees, guests and business partners (hereinafter: access to personal data from management services).

DATA PROTECTION OFFICER

HELIOS FAROS has appointed a personal data protection officer who you can contact at any time via the following e-mail address: gdpr@heliosfaros.hr or by mail to the postal address Helios Faros d.d., Naselje Helios 21460 Stari Grad, Republic of Croatia - for DPO, for issues related to personal data protection and exercising the rights guaranteed by the Regulation.

All non-personal data protection requests submitted to the Data Protection Officer, such as offers of job candidates, inquiries for reservations at HELIOS FAROS facilities, etc., will be forwarded directly to the relevant HELIOS FAROS departments, without special replies to the sender from the data protection officer.

PRINCIPLES OF PERSONAL DATA PROTECTION

HELIOS FAROS has recognized the principles of data processing as basic values that must be respected throughout the cycle of personal data processing, from their collection to their destruction or other cessation of processing. HELIOS FAROS processes data:

LEGALITY OF PERSONAL DATA PROCESSING

In order to respect the lawfulness of the processing of personal data, HELIOS FAROS processes personal data only if and to the extent that at least one of the following is met:

In some emergencies, HELIOS FAROS may process data that would not be processed in regular situations, such as collecting data based on the recommendations of the Croatian Institute of Public Health in the event of epidemics and the like.

TYPES OF PERSONAL DATA PROCESSED

Special categories of personal data: special categories of personal data are processed only if the conditions of Article 9 of the Regulation are met. For example, HELIOS FAROS processes employee data that fall into special categories of personal data, such as data on trade union membership (for example, when exercising special rights under relevant regulations), religious or philosophical beliefs (for example, when exercising the right to additional non-working days for religious holidays), if the individual has voluntarily disclosed such data for the stated purpose)or data related to health (for example according to special regulations on occupational safety or keeping records of workers or when special health certificates are required for certain jobs), etc.

Data on criminal convictions and criminal offenses: where there is legal authority to do so, HELIOS FAROS also processes personal data relating to criminal convictions and criminal offenses, such as certificates of impunity for workers.

Personal data that do not belong to the previous two groups: such personal data make up the largest part of the processed data, and these are most often identification and contact data such as name and surname, PIN, data generated on the basis of movement in the premises under video surveillance.

Most personal information that HELIOS FAROS is collected, provided by the respondents themselves, and please do not provide sensitive information (e.g., race or ethnic origin, political opinions, religious or philosophical beliefs, etc.) when not necessary. If you nevertheless provide sensitive information for any reason, you hereby give your express consent to the collection and use of this information in the ways described in this Policy or in the manner described at the time of disclosure of this information.

DELIVERY OF DATA TO THIRD ENTITIES

HELIOS FAROS shares personal information with others only when permitted.

As part of its legal obligations, HELIOS FAROS is obliged to provide data to third parties. For example, delivery of guest data via the eVisitor system, delivery of employee data to the competent institutions: the Croatian Pension Insurance Institute, the Croatian Health Insurance Institute, the Tax Administration and the Central Register of Insured Persons and pension companies. Also, in certain cases, HELIOS FAROS is obliged to submit or make available data related to employment to the Croatian Employment Service, for example to include workers in active employment policy measures, competent police stations or the ministry responsible for internal affairs, for example in the case of senior government officials. in HELIOS FAROS facilities, as well as for issuing work permits, to the ministry in charge of tourism in the case of employment of scholarship holders, the ministry in charge of economy and entrepreneurship when it comes to the use of investment aid, insurance companies, banks and in other cases when required by regulations.

Also, certain employee data is sent to banks or pension funds as part of payments, and data can also be sent to creditors in accordance with enforcement regulations. Sometimes data are sent with regard to contractual obligations, for example with students in practice, data are exchanged with schools, colleges.

Certain personal data are also provided to business entities for the purpose of providing specific services such as health examinations of workers (contracted occupational medicine), further, institutions that organize legally mandatory training (occupational safety, hygiene, toxicology) or audit firms in conducting statutory audit, public notaries when certifying, the Financial Agency for the purpose of obtaining business certificates, public procurement officers when HELIOS FAROS applies for public procurement tenders, further for the purposes of awarding and using official cards, official mobile devices or for the purchase of fuel.

It is possible to deliver data to business entities, executors of processing, who process data on behalf of HELIOS FAROS acting as data controller. Most often, these are HELIOS FAROS business associates who provide IT services, who keep them in their databases or have the possibility of accessing personal data until the end of processing. A detailed agreement is concluded with such entities regarding their powers and obligations in the processing of personal data, in accordance with the requirements of the Regulation.

In certain situations, it is possible for external entities together with HELIOS FAROS to jointly determine the purposes and methods of personal data processing, then these external partners and HELIOS FAROS are joint controllers. In these relations, the joint controllers shall determine in a transparent manner their responsibilities for compliance with the obligations under the Regulation, in particular with regard to the exercise of respondents' rights and their duties for compliance with processing transparency, unless responsibilities are established by law.

A special case of data delivery to third parties is the fact that HELIOS FAROS has concluded business contracts with companies on the basis of which it manages the tourism part of the business. This means that in certain cases, guests of HELIOS FAROSA can also receive from HELIOS FAROSA offers that contain information about other hotels and facilities managed by HELIOS FAROS. Also, based on entrepreneurial contracts, HELIOS FAROS has certain rights and obligations related to human resources. In these cases, HELIOS FAROS has the right to process the personal data of the respondents of these companies. All the principles from this Policy also apply to the respondents of those companies in the segments in which HELIOS FAROS was included as the data controller, however, these companies are also responsible as the controllers of their data processing of respondents.

If data is transferred to third countries as part of data processing, HELIOS FAROS ensures compliance with high standards of protection in order to comply with the highest possible standard of personal data protection, in accordance with the strict requirements of the Regulation. In this sense, when international transfers of personal data are in use, HELIOS FAROS will inform the respondent about the intention to disclose personal data to a third country or international organization and about the existence or non-existence of a European Commission decision on adequacy. Any transfer of personal data to third countries will be carried out in accordance with Chapter V of the Regulation.

DATA STORAGE TIME

Respondents' data are processed and stored in accordance with applicable legal regulations when the retention obligation is prescribed (e.g. payrolls, analytical records on salaries for which mandatory contributions are paid are kept permanently, and accounting documents based on which data are entered in the diary, the main book and auxiliary books are kept for at least eleven years), and in situations where HELIOS FAROS is authorized to determine the retention periods, the data are kept as long as necessary for the purposes for which personal data are processed taking into account the purpose of processing, legitimate interests of HELIOS FAROS and the interests of the respondents to have the data deleted.

RIGHTS OF RESPONDENTS

Regardless of the basis of data collection, respondents can exercise the following rights free of charge within the limits prescribed by the Regulation:

Right to information: the respondent has the right to be informed about the processing and its purposes. HELIOS FAROS takes care to provide all information to the respondent that is necessary to ensure fair and transparent processing taking into account the context of processing.

Right to delete („Right to oblivion“): the respondent has the right to ask HELIOS FAROS to delete personal data concerning him / her, without undue delay in accordance with the conditions set out in the Regulation. To do so, send us your request as a data controller in writing, including an electronic form of communication. Please note that the application needs to specify what exactly you want to be deleted because we may store your data on different legal grounds, for example the respondent may be both our guest and a candidate for employment. You have the right to request the deletion of personal data relating to you if one of the following conditions is met:

Your personal information is no longer necessary in the relationship for the purpose for which we collected or processed them
you have withdrawn the consent on which the processing is based even if there is no other legal basis for the processing
you have objected to the processing of your personal data and if there are no stronger legitimate reasons for our processing
personal data has been processed illegally
personal data must be deleted in order to comply with a legal obligation.

In some cases, it may not be possible to fully fulfil the deletion request, such as when there is a legal obligation to keep, when the legitimate interest of the data controller is stronger than the interest of the respondent, when there is an interest of the data controller to set, realize or defend legal claims.

Right of access to data: Upon the request of the respondent, HELIOS FAROS will issue him with a certificate as to whether his personal data are being processed and, if such personal data are being processed, access to personal data and purpose of processing, categories of data, potential recipients to whom personal data will be disclosed and other data in accordance with the requirements of the Regulation. The respondent is also entitled to receive a copy of the personal data being processed. Access to personal data may be restricted only in cases prescribed by law, i.e., when such restriction respects the essence of the fundamental rights and freedoms of others.

Right to correction: the respondent has the right to obtain from HELIOS FAROS, without undue delay, the correction of inaccurate personal data relating to him. Taking into account the purposes of processing, the respondent has the right to supplement incomplete personal data. To do so, send us your request as a data controller in writing, including an electronic form of communication. We note that in the request it is necessary to specify what is not accurate, complete or up-to-date and in what sense the above should be corrected and submit the necessary documentation in support of their allegations.

Right to data portability: The respondent has the right to receive personal data relating to him in a structured, commonly used and machine-readable format in accordance with the requirements of the Regulation.

Right to object: when HELIOS FAROS processes data on the basis of its legitimate interests which are stronger than the interests of the respondent, then the respondent has the right, based on his special situation, to object at any time to the processing of personal data relating to him.

Right to limit processing: the respondent has the possibility to ask HELIOS FAROSA to exercise the right to limit the processing in case he disputes the accuracy of personal data, considers the processing illegal and opposes the deletion of personal data and instead requests restriction of their use and the respondent objected to legitimate reasons of the leader processing the reasons of the respondents.

In any case, respondents also have the right to:

file a complaint with the Personal Data Protection Officer
file a complaint with the supervisory body (Personal Data Protection Agency) if they consider that their data protection rights have been violated.

Send your written request to the contact address of the Personal Data Protection Officer: katija.damijanic@heliosfaros.hr or by mail to Helios Faros d.d., Settlement Helios 21460 Stari Grad, Republic of Croatia - for DPO

HELIOS FAROS has the right to publish a form that will be used to submit the request in order to process the request as efficiently as possible.

Upon request, HELIOS FAROS shall provide information on the actions taken in relation to the exercise of the rights of the respondents without undue delay and in any case within one month from the date of receipt of the request. This period may be extended by an additional two months, as appropriate, taking into account the complexity and number of applications. HELIOS FAROS shall inform the respondent of any such extension within one month from the date of receipt of the request, together with the reasons for the postponement.

If the respondent submits the request electronically, HELIOS FAROS shall provide the information electronically, if possible, unless the respondent requests otherwise.

Respondents' requests are generally free of charge, but if respondents' requests are clearly unfounded or excessive, especially due to their frequent recurrence, HELIOS FAROS is entitled to charge a reasonable fee based on administrative costs or refuse to act on the request.

PROTECTION OF PERSONAL DATA OF CHILDREN

HELIOS FAROS advises parents and guardians to teach children (up to 18 years of age) about safe and responsible handling of personal data, especially on the Internet. HELIOS FAROS processes personal data of children only with the prior consent of parents / guardians (for example: scholarship holders, when children are guests of our facilities, visitors to Maro playrooms, etc.).

SOURCES OF PERSONAL DATA

HELIOS FAROS receives personal information most often from respondents. When providing personal information to HELIOS FAROS, in any way (booking accommodation, job application…), you guarantee that the information you provide is correct, that you are legally capable and authorized to dispose of the information and that you fully agree that HELIOS FAROS your information uses and collects in accordance with the positive regulations and terms of this Privacy Policy.

HELIOS FAROS also receives personal data from other natural and legal persons, for example: from travel agencies that forward guest data for accommodation purposes, guests who book accommodation for people with whom they will stay in facilities, employment agencies and employees . When giving personal data of other persons to HELIOS FAROS, you guarantee that the information you have provided is accurate, that you are legally capable and authorized to dispose of the given information, that respondents whose personal data you forward to HELIOS FAROS agree that HELIOS FAROS uses and collects their data in accordance with positive regulations. and the terms of this Privacy Policy.

TECHNICAL AND INTEGRATED DATA PROTECTION

As the data controller, HELIOS FAROS takes care of the highest organizational and technical standards of data protection. Therefore, taking into account the latest developments, cost of implementation and the nature, scope, context and purposes of processing, as well as risks of different levels of probability and seriousness for the rights and freedoms of individuals arising from data processing, appropriate technical and organizational measures to enable the effective application of data protection principles.

Also, HELIOS FAROS implements appropriate technical and organizational measures to ensure that only personal data necessary for each specific processing purpose are processed in an integrated manner. HELIOS FAROS applies this measure to the amount of personal data collected, the scope of their processing, the storage period and their availability. Specifically, such measures ensure that personal data are not automatically, without the intervention of an individual, available to an unlimited number of individuals.

TREATMENT OF PERSONAL DATA BREACHES

HELIOS FAROS, as the controller, ensures that in the event of a personal data breach without undue delay and, if possible, no later than 72 hours after learning of the breach, reports to the competent supervisory authority on the personal data breach, unless the personal data breach is likely to pose a risk. for the rights and freedoms of individuals.

The report submitted to the supervisory authority shall contain all information in accordance with the Regulation.

In the event of a personal data breach that is likely to pose a high risk to the rights and freedoms of individuals, HELIOS FAROS, as the controller, informs the respondent about the personal data breach without undue delay. Sometimes, in cases where the Regulation prescribes, informing respondents is not mandatory.

SPECIAL PART

STAY IN FACILITIES (hotels, apartments, camps)

The main business of HELIOS FAROS is the provision of accommodation services in hotels, apartments and camps. Therefore, HELIOS FAROS collects and processes your personal data for various purposes with the ultimate goal of providing quality accommodation and related services all according to the highest standards of tourist companies.

Your personal data, which you must provide in order to be provided with the service of HELIOS FAROS, as the data controller, keeps in its database for the purpose of fulfilling the accommodation contract and fulfilling the legal obligations related to the catering business. In case you do not provide HELIOS FAROS with the minimum data required for booking accommodation and during the registration stay with all competent registries, HELIOS FAROS will not be able to provide you with accommodation booking services or accommodation services in accordance with the contract and law.

Certain information is necessary in order to take action at the request of the respondent before concluding the accommodation contract. For example, before booking accommodation, at the request of potential guests, offers for accommodation are sent, for the creation of which HELIOS FAROS needs personal data, at least the name, surname and e-mail address in order to send an offer.

Personal information that HELIOS FAROS collects when booking accommodation (reservations via the web or reservations by phone by calling the call centre or reservations by accepting the offer by e-mail) in order to fulfil the reservation obligation are:

name and surname of the reservation holder
residence address (Croatian citizens)
date of birth
number, type of identification document and place of issue
citizenship
object name
number of accommodation units, type of accommodation unit (room type)
date of arrival and departure
number of persons for whom accommodation and accommodation by rooms are reserved
which persons are minors
eventually other specifics depending on the request of the person booking the accommodation
email address if the person has it
language
phone
membership in the Loyalty Program if it affects the price of accommodation or the collection of points
method of payment and possibly additional information necessary for the purpose of executing transactions or securing payments.

In case of cancellation, we must save your data for the purpose of proving the reservation or cancellation.

Upon arrival at the facility, guests usually check in at the reception of the facility via a registration card that the guest fills out or reviews and confirms the accuracy of the data or check in using self-check-in applications. In any case, the data is entered into the guest database from which the data is automatically sent to the eVisitor system (unique online information system for check-in and check-out of guests) in order to comply with legal obligations.HELIOS FAROS Data to be collected (data subject to change due to changes in positive regulations):

name and surname
place, country and date of birth
citizenship
number and type of identification document
residence and address
date and time of arrival or departure from the facility
sex
basis for exemption from payment of tourist tax or reduction of tourist taxes.

These data are processed by tourist boards and public authorities of the Republic of Croatia for the following legal purposes:

monitoring the fulfilment of the obligation to register and deregister tourists by the person obliged to register and deregister (accommodation service provider)
records, calculation and collection of tourist tax
keeping a book or guest list by the accommodation service provider and monitoring the execution of stated obligations by inspection bodies
reports of aliens to the ministry responsible for the interior and monitoring the implementation of this obligation by inspection bodies
keeping a list of tourists by tourist boards and statistical processing and reporting
supervision over the operations of the accommodation service provider in the part related to the legality of performing activities or the provision of registered services and compliance with tax and other regulations on public benefits.

Considering that it is prescribed that guest registration data be entered on the basis of data from the identity card, i.e., travel or other identity document, the guest is obliged to provide HELIOS FAROS with such a document and provide all other information necessary for registration data and are not contained in such a document. Also, in order to exercise some rights and benefits, it is necessary to attach (copies) of appropriate documents, certificates and documents proving and exercising such rights and benefits.

Also, HELIOS FAROS is obliged to keep all invoices, as well as the basis for issuing invoices issued to guests with personal data of the guest in accordance with legal regulations.

Other data related to the circumstances of your stay, such as: mode of travel, who you are traveling with, marital status, number of children, pets, other interests, will also be collected and processed during your stay when directly related to the accommodation service.

Before, during and after your stay, HELIOS FAROS, as the data controller, has the right to send you, as a guest, a so-called service messages - booking confirmations, reminders of the stay and other information closely related to the specific stay you have booked.

Also, during and after the stay, HELIOS FAROS as the data controller has the right based on the legitimate interest of you as a guest by email, SMS and / or instant messaging platform (Viber, WhatsApp, etc.) to send satisfaction questionnaires that will process alone or through collaborators. The primary purpose of the satisfaction questionnaire is to collect data on the service for the legitimate interest of improving the service by HELIOS FAROS, and HELIOS FAROS can depersonalize and process the data from the questionnaire for statistical purposes.

HELIOS FAROS has the right, on the basis of a legitimate interest, to collect certain data and use it for direct marketing purposes as described in the Newsletters section.

Service messages and messages with satisfaction questionnaires related to the specific stay of the guest are not considered newsletters for the purpose of sending offers and news HELIOS FAROS.

In relation to the above information, VALAMAR RIVIERA d.d. provides access to personal data from management services.

CANDIDATES FOR EMPLOYMENT AND WORKERS

HELIOS FAROS is the employer of a large number of individuals and this part of the Policy regulates the protection of personal data primarily in the processes related to employment, development and education within HELIOS FAROS. In this sense, the respondents are primarily former and current workers, job seekers, interns (students), professional development, students who work on the basis of the so-called. student contract, scholarship holders and other persons whose data are processed within the framework of employment law and related relations.

As part of the processing of employment data, HELIOS FAROS identified the following processing purposes:

HELIOS FAROS has a legitimate interest in realizing various benefits for its employees, as well as facilitating some business processes. In this sense, HELIOS FAROS can, based on a special decision, decide on various tools to achieve these purposes (for example, issuing employees ID cards that receive discounts, giving certain instructions via SMS, taking photos in certain cases, etc.) in which case inform all workers in a timely manner.

In addition to the stated purposes, it is possible to process personal data for other specific purposes, but always within the framework prescribed by law or if the processing is necessary for the exercise of rights and obligations arising from employment, or in relation to employment and any comparable relationship.

HELIOS FAROS database on former and current employees, candidates, interns (students), professional development, students working on the basis of the so-called. student contract, scholarship holders and other persons whose data are processed in the framework of labour law and related relations is kept in a special application. An appropriate contract has been concluded with the holder of maintenance and support of the application as the executor of personal data processing.

Personnel selection

HELIOS FAROS as a potential employer collects, processes and stores data of candidates for employment in HELIOS FAROS in the database of candidates on the basis of their voluntary application, in the following ways:

Candidate application via a web application form that serves as a CV
login via email
by attending organized auditions and filling out application forms
on the other way.

Data collected as a rule: name, surname, date of birth, address, citizenship, OIB (for Croatian citizens, given that OIB is the most reliable information that distinguishes candidates), mobile phone, e-mail address (for contact purposes), gender, education, language, preferred mode of communication.

Candidates may obtain information from HELIOS FAROS indirectly, from domestic and foreign employment agencies, in which case those agencies are obliged to inform candidates about the processing of their personal data by HELIOS FAROS.

Candidates send their job applications to:

as open applications in which case we process data to contact the candidate in connection with employment for five years
as applications for specific tenders that have a specified deadline in which case, we process the data during the competition and five months from the end of the competition in order to contact the candidate in connection with employment, and these applications are archived for five years.

In the event that candidates who apply for a specific competition that has a specified deadline give special consent, we process data to contact candidates in connection with employment for five years, as well as open applications.

HELIOS FAROS has a legitimate interest in using the obtained e-mail addresses, as well as other submitted contact information for contacting candidates related to employment. For example, after applying, candidates may receive an automatic reply that their application has been received and that candidates whose qualifications and experience are in line with those required for individual jobs will be contacted. Also, after applying, candidates can receive a message on the phone number with the proposed date of the interview, a message stating the documentation required for employment and the like. In addition, HELIOS FAROS has a legitimate interest in contacting temporary workers, mainly seasonal jobs, for information on information relevant to business and key activities in HELIOS FAROS, and to maintain contact for possible further cooperation.

The data is kept by the candidates themselves, but HELIOS FAROS creates personal data related to employment activities, such as the results of job interviews, tests and assessments, based on the legitimate interest of ensuring the best candidates, and collects personal data from third parties, primarily by verification data obtained during the recruitment process by contacting relevant third parties (for example: employment agencies, education and training providers) or using publicly available sources.

Employment relationship and other comparable relationships

HELIOS FAROS as an employer collects, processes and stores all employee data in the employee database kept in the IT program and in the physical files of employees. The data collected are listed in the Ordinance on the content and manner of keeping records of workers published by the ministry responsible for labour and the pension system.

Needed data for employment are usually: copy of ID card, copy of current account or instructions for payment from the bank, copy of protected account (if the employee has one), OIB, proof of education (copy of certificate or diploma), e-book: certificate of retirement, (obtain it from the HZMO or through the e-Citizens service), Electronic record of the tax card form, the so-called PK form (obtained from the Tax Administration or through the e-Citizens service, first-time employees do not have an electronic record of the tax card form and must open it at the Tax Administration), birth certificate of a child under 15 years of age.

Necessary data for concluding student contracts are usually: confirmation of the faculty for the current year as proof of student status or a copy of the index of enrolled current year, copy of ID card, certificate of enrolment for the Student Center (not all student centres), one photo or student card, PIN.

In addition to this information, HELIOS FAROS may keep in the employee's file other data collected during the employment process, as well as other data collected during the employment, determined by the regulations of HELIOS FAROS (for example: awards, warnings, certificates, etc.).

All employees' data are kept in the database of employees on the date of employment and are kept up to date until the termination of employment and they are kept as documentation of permanent value in accordance with relevant regulations.

In its database, HELIOS FAROS also stores data of other persons in a business relationship comparable to an employment relationship or persons in practice and professional development, starting from work and promptly leading them to termination of employment and kept in accordance with relevant regulations. A special case is the data of students in practice who may be minors, about whom special attention is paid and whose data are collected and stored in accordance with special regulations with the approval of the school and parents.

Salary data, payroll - subject to special storage regulations. Anyway, all employees and other persons in a business relationship comparable to an employment relationship or a person in practice and professional development have all the rights of the respondents.

In relation to the above information, VALAMAR RIVIERA d.d. provides access to personal data from management services.

BUSINESS PARTNERS

In its business operations, HELIOS FAROS also processes data from business partners or potential business partners, which are:

natural persons who are, may become or have been business partners of HELIOS FAROS, e.g., craftsmen, persons in the regime of independent professions (e.g., lawyers, doctors, etc.), persons with whom employment contracts are concluded (e.g., singers, painters , photographers, etc.) and other natural persons who have the status of entrepreneurs
natural persons who in some part of the business represent legal entities with which HELIOS FAROS has, may have or has had a business relationship (e.g., persons delivering for their employer company, persons to whom invoices are sent for their employer legal entity, signatories of contracts for companies representing persons who hand over the company, persons who organize congresses for their legal entity, etc.).

As part of the processing of respondents' data, HELIOS FAROS identified the following purposes of processing:

Conclusion of the contract: processing for the purpose of concluding contracts from any area of activity of HELIOS FAROS (for example: sending inquiries, sending special offers, requesting data on signatories of contracts, sending tenders for legal entities represented by respondents, etc.)
Fulfilment of the contract: data processing is necessary for the purpose of fulfilling the contract, which includes fulfilling obligations, monitoring their execution and ensuring all relevant measures for their execution (for example: to agree on the time and place of delivery of equipment under the contract, to send invoices, etc.).
Informing: data gathering and processing for the purpose of quality and timely information; HELIOS FAROS has the right, on the basis of a legitimate interest, to collect certain data and use it for direct marketing purposes as described in the Newsletters section.

Type of personal data of the respondents that are collected are:

name and surname
email address
telephone number
data on the function within the legal entity he represents (e.g., sales officer, secretary of the administration, etc.)
occupation when the respondent is a natural person with whom he enters into a contractual relationship (for example: singer, painter, photographer, lawyer, doctor ...)
sometimes references and short CVs (especially for consultants)
data listed on the forms of blank promissory notes, debentures, bills of exchange
bank account number (IBAN) when the business partner is a natural person with whom a contract is entered into
other information depending on the nature of the business relationship.

Places of collecting personal data of respondents:

respondents' offers for business cooperation received
data received from respondents in the context of selling HELIOS FAROS products / services or buying products / services from a business partner (e.g., fairs, congresses, etc.)
business correspondence related to certain previous or current business cooperation (for example, correspondence performed as part of the execution of a contract)
publicly published data (for example: court register, websites of business partners, magazines, newsletters, etc.).

In addition to the above types of data and places of collection, it is possible to process personal data for other specific purposes, but always within the framework prescribed by law or if the processing is necessary to exercise the rights and obligations of the business relationship.

Storage time

Data of respondents who are natural persons in a business relationship with HELIOS FAROSOM are kept in accordance with the applicable legal regulations (for example, HELIOS FAROS is obliged to keep all invoices, as well as the basis for issuing invoices in accordance with legal regulations).

In situations when HELIOS FAROS is authorized to set deadlines for data retention, they are determined taking into account the purpose of processing and the interests of respondents to destroy data, and this is set at a maximum of five years from the termination of the contractual relationship (if any).

In relation to the above information, VALAMAR RIVIERA d.d. provides access to personal data from management services.

PUBLIC ANNOUNCEMENTS

HELIOS FAROS publishes information of interest to existing, but also potential employees, guests, business partners, i.e., the public, through its website, social media profiles, video walls and bulletin boards in the facilities. Such disclosures may contain a limited set of personal information, such as first and last names, functions, professional information, videos, statements and photographs.

The legal basis for processing is the legitimate interest of informing the public, but also marketing, during which processing always takes into account the interest of respondents, so personal data are not published if it is determined that the interest of respondents not to publish certain personal data is stronger than HELIOS FAROS publication of the same. In some situations, disclosure of information may be based on consent to the highest standards.

The announcements have a permanent character, which provides information on current events, as well as insight in previous activities.

Processing will stop on the basis of the respondent's objection; it is determined that such objection is justified or if the respondent has withdrawn the consent in situations where the consent is applicable and in a manner that can be enforced.

WEB-SITE, COOKIES AND INTERNET TECHNOLOGIES

Web site of HELIOS FAROS apply cookies, and the cookie policy is available at the link: www.heliosfaros.hr/cookie-policy/.

VALAMAR RIVIERA d.d., which acts as a management company in the name and on behalf of HELIOS FAROS (see introduction), has several websites (for example: www.valamar.com, https://www.valamar.com/en/hotels-hvar/hvar-places-hotel, www.camping-adriatic.com, www.valamar-experience.com, www.dobarposaouvalamaru.com, www.valfresco.com…) and it is possible that they will create them and more, all in order to provide the best possible service and provide users with easier and faster access to content that interests them.

The privacy policies of VALAMAR RIVIERA d.d. are available via the link: https://www.valamar.com/hr/izjava-o-privatnosti

VIDEO SURVEILLANCE

HELIOS FAROS as the data controller has a legitimate interest in implementing video surveillance measures to protect property and persons, and in some cases has a legal obligation to install surveillance cameras that record all persons moving around the perimeter of the surveillance camera (guests, employees, business partners, etc.).

The processing of personal data of employees through the video surveillance system is also carried out under the conditions determined by the regulations governing safety at work.

HELIOS FAROS in the prescribed manner indicates all places where video surveillance is installed.

HELIOS FAROS is aware that the videos contain personal data of all persons moving around the perimeter of the camera and therefore keeps them with special care, has a security system, availability and deletion policy, which is governed by internal security rules HELIOS FAROS.

Videos are automatically deleted after a maximum of 15 days from the date of recording. In case of the need for exemption (dubbing), videos are kept for a maximum of six months, unless another law prescribes a longer retention period or if the evidence is in court, administrative, arbitration or other equivalent proceedings. Excluded videos will be stored in an extremely restricted central alert system.

HELIOS FAROS may use the videos in court and / or criminal proceedings. Insight into personal data on videos may also have third parties, executors, contractors HELIOS FAROS registered and professional for the provision of services for the protection of persons and property, and who in no way use the data independently but take care of the security of central surveillance and reporting system. Special regulations governing this area apply to all other details related to video surveillance.

FINAL PROVISIONS

This Privacy Policy is available athttps://www.valamar.com/en/hotels-hvar/hvar-places-hotel and www.heliosfaros.hr and also in human resources offices and at the receptions of HELIOS FAROS facilities.

HELIOS FAROS reserves the right to change and / or amend these Privacy Policies at any time, and will update the updated Privacy Policy on the above media.

Imperial Riviera d.d. privacy policy

CONTENT

GENERAL PART

SPECIFIC SECTION

GENERAL SECTION

PROCESSING MANAGER AND LEGAL FRAMEWORK

As the processing manager, IMPERIAL RIVIERA, is committed to protecting your personal data. The collection and storage of data is carried out in accordance with the provisions of EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter: Regulation), of the Law on the application of the General regulation of data protection (NN 42/2018) and other regulations governing the subject area, which are applied in the Republic of Croatia.

SCOPE OF APPLICATION

This Policy applies to any processing of personal data performed by IMPERIAL RIVIERA as the processing manager, unless another policy or other IMPERIAL RIVIERA document prescribes otherwise for a particular processing.

This Policy is divided into two parts: the General Section and the Specific section. The basic principles of personal data processing, contact details of personal data protection officials and other provisions specified in the General Section of this Policy are applied without exception to any personal data processing regardless of whether such processing is specifically processed in the Specific Section of this Policy or not. The Specific Section of the Policy deals, in more detail, with specific cases of data processing which represent the majority of all processing by IMPERIAL RIVIERA.

DATA PROTECTION OFFICIAL

IMPERIAL RIVIERA has appointed a personal data protection official who you can contact at any time via e-mail: gdpr@imperial.hr or by mail to the address Imperial Riviera d.d., Jurja Barakovića 2, 51280 Rab, Republic of Croatia - for DPO, issues related to personal data protection and for exercising their rights guaranteed by the General Data Protection Regulation.

All requests not related to personal data protection, which are delivered to the address of the data protection official, e.g. offers of job candidates, booking inquiries in IMPERIAL RIVIERA properties, etc. will be provided directly to the relevant departments within IMPERIAL RIVIERA, without special response to the sender by the data protection official.

PERSONAL DATA PROTECTION PRINCIPLES

IMPERIAL RIVIERA has recognized the principles of data processing as basic values that must be respected throughout the cycle of personal data processing, from their collection to their destruction or other cessation of processing. IMPERIAL RIVIERA processes data:

LEGALITY OF PERSONAL DATA PROCESSING

In order to respect the lawfulness of processing personal data, IMPERIAL RIVIERA processes personal data only if and to the extent that at least one of the following is met:

In certain exceptional situations, IMPERIAL RIVIERA may process data that would not be processed in regular situations, for example data collection based on the recommendations of the Croatian Institute of Public Health in case of epidemics, etc.

TYPES OF PERSONAL DATA PROCESSED

Special categories of personal data: specific categories of personal data shall be processed only if the conditions set out in Article 9 of the Regulation are met. For example, IMPERIAL RIVIERA processes employee data that fall into specific categories of personal data, such as union membership data (for example, when exercising special rights under relevant regulations), religious or philosophical beliefs (for example, when exercising the right to additional non-working days for religious holidays, if the individual has voluntarily disclosed such data for the stated purpose), or health related data (for example according to special regulations on occupational safety or keeping records of workers or when special health certificates are required for certain jobs), etc.

Data on criminal convictions and criminal offenses: when there is a legal authority to do so, IMPERIAL RIVIERA also processes personal data relating to criminal convictions and offenses, such as certificates of impunity for workers.

Personal data that do not belong to the previous two groups: such personal data make up the largest part of the processed data, and these are most often identification and contact data such as name and surname, OIB, data generated by movement in rooms under video surveillance.

Most of the personal data that IMPERIAL RIVIERA collects is provided by the data subjects themselves and we ask that you do not provide sensitive information (such as race or ethnic origin, political opinions, religious or philosophical beliefs, etc.) when this is not necessary. If you nevertheless provide sensitive information for any reason, you hereby give your express consent to the collection and use of such information in the ways described in these Policy or in the manner described at the time of disclosure of that information.

THE ROLE OF VALAMAR RIVIERA d.d.

IMPERIAL RIVIERA concluded with the company Valamar Riviera d.d. with its registered office in Poreč, Stancija Kaligari 1 OIB: 36201212847 (hereinafter: Valamar) Contract in relation to the management of hotel and tourist facilities and contents (hereinafter: Management contract) based to which Valamar manages certain business segments of IMPERIAL RIVIERA. In this sense, IMPERIAL RIVIERA and Valamar may act as separate managers or as joint managers of personal data processing, or Valamar may act as the executor of personal data processing of respondents.

Due to such enterpreneur agreement, when managing hotel and and tourist facilities and contents, Valamar sometimes directly manages certain activities, including the management of some of the activities described in the Special Part of this Privacy Policy, and in addition Valamar sometimes receives data from IMPERIAL RIVIERA and has a rights to view the data in certain activities where it subsequently comes to personal data processing. For example, Valamar manages the reservation function through the Valamar reservation center (call center) and via the websites www.valamar.com and www.camping-adriatic.com, and in these cases Valamar is an independent processing manager, however, all this information related to IMPERIAL RIVIERA facilities are also processed by IMPERIAL RIVIERA as an independent processing manager. Furthermore, Valamar has a legitimate interest in processing of personal data carried out for the purposes of direct marketing, primarily for the purpose of sending marketing messages (newsletters) by e-mail, SMS and / or instant messaging platform (Viber, Whatsapp, etc.). Based on a legitimate interest, Valamar may send different newsletters depending on the relationship that respondents have with Valamar or the facilities under Valamar's management. For this purpose, personal data is collected from guests and persons who have asked for an offer or booked accommodation, persons who have participated in the prize game, joined the loyalty program, filled out a satisfaction questionnaire, persons who have filled in the application at free Wi-Fi, a person who made a purchase in a web store or otherwise had a relationship with Valamar. Following the above, in certain cases IMPERIAL RIVIERE guests can receive from Valamar newsletters containing information about other hotels and facilities managed by Valamar, as well as accommodation quality questionnaires and other service e-mails. For IMPERIAL RIVIERA´s guests, prize games can be organized from time to time, which can be organized by Valamar, in which case your personal data will be collected only if you decide to participate in the prize game. Valamar's Plus Club Loyalty Program is applied in the IMPERIAL RIVIERA. The conditions of membership are contained in Valamar's Rules of Loyalty Program, which can be found at www.valamar.com/hr/program-vjernosti/valamar-plus-club/pravilnik-programa. Also, based on the Management Agreement, Valamar has certain rights and obligations related to human resources, so in these cases Valamar has the right to process personal data of employees and candidates applying for employment in IMPERIAL RIVIERA, for example when sending applications through the website www.dobarposaouvalamaru.com.

When Valamar acts as the processing manager, the Valamar Privacy Policy applies, which can be found at: https://www.valamar.com/hr/izjava-o-privatnosti.

DATA DELIVERY TO THIRD ENTITIES

IMPERIAL RIVIERA shares personal information with others only when permitted.

IMPERIAL RIVIERA is obliged by law to provide data to third parties. For example, delivering guest data via the eVisitor system, delivering employee data to the competent institutions to the Croatian Pension Insurance Institute, to the Croatian Health Insurance Institute, the Tax Administration and the Central Register of Insured Persons and pension companies. Furthermore, in certain cases, IMPERIAL RIVIERA is obliged to submit or make available employment data to the Croatian Employment Service, for example to include workers in active employment policy measures, the competent police stations or the ministry responsible for internal affairs, for example in the case of senior government officials staying in IMPERIAL RIVIERA's properties, as well as for the issuance of work and residence permits, the ministry responsible for tourism in the case of employing scholarship holders, the ministry responsible for the economy and entrepreneurship when it comes to the use of investment subventions, insurance companies, banks and other cases required by law.

Also, certain employee data is sent to banks or pension funds as part of salary payments, and data can also be sent to creditors in accordance with enforcement regulations. Sometimes data is sent according to contractual obligations, for example with students in practice, data is exchanged with schools, colleges.

Certain personal data is also provided to business entities for the purpose of providing specific services such as the workers' health examinations (contracted ocupational medicine), further, to institutions that organize legally mandatory training (occupational safety, hygiene, toxicology) or audit companies when conducting mandatory audits, public notaries when certifying, the Financial Agency for the purpose of obtaining business certificates, public procurement payers when IMPERIAL RIVIERA applies for public procurement tenders, further for the purposes of awarding and using official cards, official mobile devices or for the purchase of fuel.

It is possible to deliver data to business entities, processors, who process the data on behalf of IMPERIAL RIVIERA, which acts as the processing manager. Most often, these are IMPERIAL RIVIERA's business associates who provide IT services, who store them in their databases or have the possibility of accessing personal data until the end of processing. A detailed contract is concluded with such subjects regarding their powers and obligations in the processing of personal data, in accordance with the requirements of the Regulation.

In certain situations, it is possible for external entities and IMPERIAL RIVIERA to jointly determine the purposes and methods of personal data processing, in which case these external partners and IMPERIAL RIVIERA are joint processing managers. In these relations, the joint processing managers shall transparently determine their responsibilities for complying with the obligations under the Regulation, in particular with regard to the exercise of data subjects' rights and their duties to respect the transparency of processing, unless responsibilities are established by law.

A special case of data delivery to third parties is the fact that IMPERIAL RIVIERA has an entrepreneurial contract with Valamar and the data is submitted to Valamar, i.e. Valamar has access to personal data of IMPERIAL RIVIERA respondents in accordance with Management and other agreements (see chapter: ROLE OF VALAMAR RIVIERA d.d.).

If data are transferred to third countries as part of data processing, IMPERIAL RIVIERA ensures compliance with high protection standards in order to comply with the highest possible standard of personal data protection, in accordance with the strict requirements of the Regulation. Hence, when international transfers of personal data are in use, IMPERIAL RIVIERA will inform the data subjects about the intention to disclose personal data to a third country or international organization and about the existence or non-existence of a European Commission's decision on adequacy. Any transfer of personal data to third countries will be carried out in accordance with Chapter V of the Regulation.

DATA STORAGE RETENTION

Data subjects' data are processed and stored, in accordance with applicable legal regulations when the retention obligation is prescribed (for example, payrolls, analytical records of salaries for which mandatory contributions are paid are kept permanently, and accounting documents on the basis of which data is entered in the journal, general ledger and auxiliary books are kept for at least eleven years), and in situations where IMPERIAL RIVIERA is authorized to set retention periods, data is stored as long as necessary for the purposes for which personal data is processed taking into account the purpose of processing, the legitimate interests of IMPERIAL RIVIERA and the interests of the data subjects to delete the data.

RIGHTS OF THE DATA SUBJECTS

Regardless of the basis for data collection, all users of our website can exercise the following rights free of charge within the limits prescribed by the Regulation:

Right to information: The data subject has the right to be informed about the processing and its purposes. IMPERIAL RIVIERA provides the data subjects with all the information necessary to ensure fair and transparent processing, taking into account the context of processing.

Right to deletion („right to forget“): The data subject has the right to request IMPERIAL RIVIERA to delete personal data relating to him/her, without undue delay in accordance with the terms of the Regulation. To do so, send your request to us (the processing manager) in writing, including an electronic form of communication. Please note that the request needs to specify what you wish to be deleted, since we can store your data on different legal bases, for example, the respondent can be both our guest and a candidate for employment. You have the right to request the deletion of personal data relating to you if one of the following conditions is met:

Your personal information is no longer necessary for the purpose for which we collected or processed it;
you have withdrawn the consent on which the processing is based and if there is no other legal basis for processing;
you have objected to the processing of your personal data and if there are no stronger legitimate reasons for our processing;
personal data has been processed illegally;
personal data must be deleted in order to comply with a legal obligation.

In some cases, it will not be possible to fully comply with the deletion request, for example when there is a legal obligation for retention, when the legitimate interest of the processing manager are stronger than the interest of the data subjects, when there is an interest of the processing manager to set, enforce or defend legal claims.

The right to access data: At the request of the data subject, IMPERIAL RIVIERA will provide him with confirmation whether his personal data is processed and if such personal data is processed, he will be granted access to personal data and the purpose of processing, data categories, potential recipients of the data to whom those data shall be disclosed, and other data in accordance with Regulation. The data subject is also entitled to receive a copy of the personal data being processed. Access to personal data may be restricted only in cases prescribed by law, i.e. when such restriction respects the fundamental rights and freedoms of others.

Right to rectification: The data subject has the right to obtain, without undue delay, the correction of incorrect personal data relating to him from IMPERIAL RIVIERA. Taking into account the purposes of processing, the data subject has the right to supplement incomplete personal data. To do so, send your request to us (the processing manager) in writing, including an electronic form of communication. We note that it is necessary to specify what is incomplete or not up-to-date in the request, and in what sense the above should be corrected and submit the necessary documentation in support of the allegations.

Right to data portability: The data subject has the right to receive personal data relating to him in a structured, commonly used and machine-readable format in accordance with the requirements of the Regulation.

Right to object: When IMPERIAL RIVIERA processes data on the basis of its legitimate interests which are stronger than the interests of the data subjects, then the data subject has the right to object to the processing of personal data related to him at any time.

Right to restricted processing: The data subject has the opportunity to ask IMPERIAL RIVIERA to exercise the right to restrict processing in case he disputes the accuracy of personal data, considers the processing to be illegal and opposes the deletion of personal data and instead requests restriction of their use, and has submitted a complaint and awaits confirmation as to whether the legitimate reasons of the processing manager go beyond the reasons of the data subject.

In any case, data subjects also have the right to:

submit a complaint to the Personal Data Protection Official,
file a complaint to the supervisory body (Personal Data Protection Agency) if they believe that their rights to data protection have been violated.

Send your written request to the contact address of the Personal Data Protection Official:gdpr@imperial.hr or by mail to the address Imperial Riviera d.d., Jurja Barakovića 2, 51280 Rab, Republic of Croatia - for DPO.

IMPERIAL RIVIERA as the Processing Manager has the right to protect the interests of the Processing Manager as well as the protection of the data subjects and accordingly has the right to carry out the activities of establishing the identity of the applicant.

IMPERIAL RIVIERA has the right to publish a form that will be used to submit a request in order to process the request as efficiently as possible.

On request, IMPERIAL RIVIERA provides information on the actions taken in relation to the exercise of data subject's rights without undue delay and in any case within one month from the date of receipt of the request. This period may be extended by an additional two months, taking into account the complexity and number of applications. IMPERIAL RIVIERA shall notify the data subject of any such extension within one month from the date of receipt of the request, together with the reasons for the postponement.

If the data subject submits the request electronically, IMPERIAL RIVIERA provides the information electronically if possible, unless the data subject requests otherwise.

The data subject's request is generally free of charge, but if the data subject's request is manifestly unfounded or excessive, and in particular because of their frequent repetition, IMPERIAL RIVIERA is entitled to charge a reasonable fee based on administrative costs or refuse to act on the request.

PROTECTION OF PERSONAL DATA OF CHILDREN

IMPERIAL RIVIERA advises parents and guardians to teach children (up to 18 years of age) about safe and responsible handling of personal data, especially on the Internet. IMPERIAL RIVIERA processes personal data of children only with the prior consent of parents/guardians (for example: scholarship holders, when children are guests at our properties, visitors to Maro playrooms, etc.).

PERSONAL DATA SOURCES

IMPERIAL RIVIERA receives personal data most often from data subjects. When providing personal data to IMPERIAL RIVIERA, in any way (booking accommodation, job application…) you guarantee that the information you have provided is correct, that you are legally capable and authorized to dispose of the given information and that you fully agree that IMPERIAL RIVIERA collects and uses your data in accordance with the positive regulations and terms of this Privacy Policy.

Also, IMPERIAL RIVIERA receives personal data from other natural and legal persons, for example: from Valamar as a company that manages certain business aspects of business, from travel agencies that forward guest data for accommodation, guests who book accommodation for people with whom they will stay in facilities, agency for employment mediation and assignment of workers, from the holder of accommodation reservations for others guests for whom the reservation is made. When providing personal data of other persons to IMPERIAL RIVIERA, you guarantee that the information you provide is accurate, that you are legally capable and authorized to dispose of the information, that respondents whose personal data you forward IMPERIAL RIVIERI agree that IMPERIAL RIVIERA uses and collects their data in accordance with positive regulations and the terms of this Privacy Policy.

TECHNICAL AND INTEGRATED DATA PROTECTION

IMPERIAL RIVIERA, as the processing manager, provides the highest organizational and technical standards of data protection. Therefore, considering the latest developments, the cost of implementation and the nature, scope, context and purposes of processing, as well as risks of different levels of probability and seriousness for the rights and freedoms of individuals arising from data processing, at the time of processing, appropriate technical and organizational measures to enable the effective application of the principles of data protection are applied.

Also, IMPERIAL RIVIERA implements appropriate technical and organizational measures to ensure that only personal data necessary for each specific purpose of processing are processed in an integrated manner. IMPERIAL RIVIERA applies this measure to the amount of personal data collected, the scope of their processing, the retention period and their availability. Specifically, such measures ensure that personal data is not automatically, without the intervention of an individual, available to an unlimited number of individuals.

TREATMENT OF PERSONAL DATA INFRINGEMENTS

As the data processing manager, IMPERIAL RIVIERA shall without undue delay and, where feasible, no later than 72 hours after discovering, notify the competent supervisory authority about the breach, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.

The report submitted to the supervisory authority shall contain all information prescribed by the Regulation.

In the event of a personal data breach that is likely to pose a high risk to the rights and freedoms of individuals, IMPERIAL RIVIERA, as the processing manager, shall inform the data subjects of the personal data breach without undue delay. Sometimes, in cases where the Regulation prescribes, informing data subjects is not mandatory.

SPECIFIC SECTION

STAY IN PROPERTIES (hotels, apartments, campings)

IMPERIAL RIVIERA'S main business activity is the provision of accommodation services in its hotels, apartments and campings. Therefore, IMPERIAL RIVERA collects and processes your personal data for various purposes with the ultimate goal of providing quality accommodation and related services all according to the highest standards of tourism companies.

IMPERIAL RIVIERA, as the processing manager, stores your personal data that you must provide for accommodation services in its database for the purpose of fulfilling accommodation contracts and fulfilling legal obligations related to the hospitality business. In case you do not provide IMPERIAL RIVIERA with the minimum data required for booking accommodation and for the registration to all competent registers, IMPERIAL RIVIERA will not be able to provide you with booking services or accommodation services in accordance with the contract and law.

Certain information is necessary in order to take action at the request of the data subject before concluding the accommodation contract. For example, before booking accommodation at the request of potential guests, we send accommodation offers, for which composition IMPERIAL RIVIERA needs personal data, at least name, surname and e-mail address in order to be able to send an offer.

The personal data that IMPERIAL RIVIERA collects when booking accommodation (reservations via the web or reservations by phone by via the call center or reservations by accepting the offer via e-mail) in order to fulfill the reservation obligation are:

name and surname of the reservation holder
residence address (Croatian citizens)
date of birth
number, type of identification document and place of issue
citizenship
property name
number of accommodation units, type of accommodation unit (room type)
date of arrival and departure
number of persons per accommodation unit
minors
possibly other specifics depending on the request of the person booking the accommodation
e-mail if the person has one
language
phone number
membership in the Loyalty program, if it affects the price of accommodation or collecting points
payment method and possible additional information needed to execute the transaction or secure payment

In case of cancellation, we must save your data for the purpose of proving the reservation or cancellation.

Upon arrival at the property, guests usually check in at the reception via a registration card that the guest fills out or reviews and confirms the accuracy of the data or checks in using the self-check-in applications. In any case, the data is entered into the guest database from which the data is automatically sent to the eVisitor system (a unique online information system for registration and deregistration of guests) in order to comply with the legal obligations of IMPERIAL RIVIERA. The data collected are (data is subject to change due to changes in positive regulations):

name and surname
place, country and date of birth
citizenship
number and type of identification document
residence and address
date and time of arrival or departure from the property
sex
basis for exemption from tourist tax payment or for reduction of tourist tax payment

This data are processed by tourist boards and public authorities of the Republic of Croatia for the following legal purposes:

monitoring the fulfillment of obligation to register and deregister tourists (accommodation service provider);
records, calculation and collection of tourist tax;
keeping a book or a list of guests by the service provider and monitoring the execution of the said obligation by the inspection bodies;
reporting foreigners to the ministry in charge of internal affairs and monitoring the execution of the stated obligation by inspection bodies;
keeping a list of tourists by tourist boards and statistical processing and reporting;
supervising the operations of the service provider in the part related to the legality of business conduct, i.e. the provision of registered services, and compliance with tax and other regulations concerning public liabilities.

Since it is prescribed that the data for guest registration is entered on the basis of data from the identity card, or travel or other identity document, the guest is obliged to provide IMPERIAL RIVIERA with such a document and provide all other information necessary for data entry, but are not contained in such a document. Also, in order to exercise certain rights and benefits, it is necessary to enclose (copies) of appropriate documents or certificates by which such rights and benefits are proven and exercised.

In addition, IMPERIAL RIVIERA is obliged to keep all invoices, as well as the basis for issuing invoices issued to guests with personal data of the guest in accordance with legal regulations.

Other data related to the circumstances of your stay such as: mode of travel, who you are traveling with, marital status, number of children, pets, other interests, will also be collected and processed during your stay when they have a direct connection with the accommodation service.

Before, during and after the stay IMPERIAL RIVIERA as the processing manager has the right based on the legitimate interest to send you so-called service messages - booking confirmations, reminders and other information closely related to the specific stay you have booked.

Also, during and after the stay, IMPERIAL RIVIERA as the processing manager has the right based on the legitimate interest to send to you as guest questionnaires about service satisfaction via e-mail, sms and/or instant messaging platforms (viber, whatsapp, etc.) which will be processed by us or through associates. The primary purpose of the service satisfaction questionnaire is to collect service data for the legitimate interest of service improvement by IMPERIAL RIVIERA, and IMPERIAL RIVIERA may depersonalize and process this data from the questionnaire for statistical purposes.

IMPERIAL RIVIERA has the right, based on a legitimate interest, to collect certain data and use it for direct marketing.

Service messages and messages with service satisfaction questionnaires related to a specific stay of the guest are not considered newsletters for the purpose of sending IMPERIAL RIVIERA offers and news.

EXCHANGE OFFICE

IMPERIAL RIVIERA also provides exchange services at its exchange offices, usually at the receptions of properties. IMPERIAL RIVIERA is obliged in accordance with applicable regulations on the prevention of money laundering and terrorist financing, in some cases to establish and verify the identity of the person using the exchange services by inspecting the official identity document of the party in his presence and perform in-depth analysis. In the event that we are unable to carry out in-depth analysis measures when required to do so, IMPERIAL RIVIERA must not establish a business relationship or perform a transaction, or must terminate an already established business relationship and consider whether to notify the competent authority of a suspicious transaction, funds and persons.

Also, in accordance with the regulations, video surveillance of exchange offices is mandatory. The data is stored in accordance with the regulations based on the legal obligation of IMPERIAL RIVIERA.

EXCURSIONS, CONCERTS, TRANSFERS AND OTHER EXPERIENCES

IMPERIAL RIVIERA is also a travel agency and provides or mediates additional services to its guests and other persons, being preciselly: sales of various excursions, concerts, other experiences, transport services, car rental services and, if necessary, other services.

If you wish to use these services, IMPERIAL RIVIERA may collect the following information if necessary:

Name and Surname
contact information (phone and/or e-mail address)
other information closely related to the services provided (for example: flight number if you are requesting a transfer from the airport to IMPERIAL RIVIERA; gender, citizenship, date of birth, type and number of identification document due to legal provisions related to border crossing if you want a cross-border trip).

The stated data, but also other depending on the specific service you are looking for, will be collected solely for the purpose of providing the service you want to use.

In the case of services organized by other associates, this information will be forwarded to the associate in charge of providing a particular selected service and they become the processing managers of the personal data and we kindly ask you to get yourselves familiar with their privacy policies.

In the case of sending personalized offers, at the request of the customer, the specified data is stored for two months.

Data collected by IMPERIAL RIVIERA during the provision of other services to guests or third parties (excursions, concerts, experiences, transport) requesting the services in question by phone, at receptions or via the web, will be kept for a maximum of 5 years for possible complaints about services provided, and longer only if it is so required by special regulations (accounting, etc.). For certain services (for example: rental of deck chairs, etc.) the data will be kept until the services are performed.

CANDIDATES FOR EMPLOYMENT AND EMPLOYEES

IMPERIAL RIVIERA is the employer of a large number of individuals and this part of the Policy regulates the protection of personal data primarily in the processes related to employment, development and education within IMPERIAL RIVIERA. In this sense, the data subjects are primarily former and current employees, job seekers, interns (students), professional development, students who work on the basis of the so-called student contract, scholarship holders and other persons whose data is processed within the framework of employment and related relations.

As part of the data processing carried out in connection with employment, IMPERIAL RIVIERA identified the following purposes of processing:

IMPERIAL RIVIERA has a legitimate interest in realizing various benefits for its employees, as well as facilitating some business processes. In this sense, IMPERIAL RIVIERA can, based on a special decision, decide on various tools that achieve these purposes (for example, issuing ID cards to employees who receive discounts, giving certain instructions via SMS, taking photos in certain cases, etc.) in which case employees will be timely informed.

IMPERIAL RIVIERA's database on former and current employees, candidates, interns (students), professional training, students working on the basis of the so-called student contract, scholarship holders and other persons whose data is processed in the framework of employment and related relations is kept in a special application. An appropriate contract has been concluded with the application maintenance and support holder as the enforcer of personal data processing.

Personnel Selection

IMPERIAL RIVIERA as a potential employer collects, processes and stores the data of candidates for employment in IMPERIAL RIVIERA in the candidate database based on their voluntary application in the following ways:

application of candidates via a web application form that serves as a kind of CV,
Sign in via Email,
by coming to organized auditions and filling out application forms,
or otherwise.

Data which is usually collected is: name, surname, date of birth, address, nationality, personal identification number (OIB for Croatian citizens, as is it the most reliable data to differentiate candidates), mobile phone number, e-mail (for contacting), sex, qualifications, language, preferred manner of communication.

IMPERIAL RIVIERA may obtain information on candidates indirectly, from domestic and foreign employment agencies, in which case these agencies are obliged to inform candidates about the processing of their personal data by IMPERIAL RIVIERA.

Candidates send their job applications to:

open applications in which case we process data for the purpose of contacting candidates regarding employment for 5 years;
as applications for specific vacancies that have a specified deadline, in which case we process the data during the vacancy and 5 months from the end of the vacancy to contact candidates for employment, and these applications are archived for 5 years.

In the event that candidates who apply for specific vacancies that have a specified deadline give special consent, we process the data to contact candidates for employment for 5 years, as well as open applications.

IMPERIAL RIVIERA has a legitimate interest in using the obtained e-mail addresses, as well as other submitted contact information for contacting candidates related to employment. For example, after applying, candidates can receive an automatic response that their application has been received and that candidates whose qualifications and experience are in line with those required for individual jobs will be contacted. Also, after applying, candidates can receive a message on the phone number with the proposed date of the interview, a message stating the documentation required for employment and the like. Additionally, persons who have worked for a fixed period of time, predominantly seasonal jobs, IMPERIAL RIVIERA has a legitimate interest in contacting them in order to inform them on important issues concerning business and key activities in IMPERIAL RIVIERA and in order to maintain contact in case of future cooperation. You can unsubscribe from the list of recipients news from IMPERIAL RIVIERA for free, any time.

The data is kept provided by the candidates themselves, but IMPERIAL RIVIERA creates personal data related to employment activities, such as the results of job interviews, tests and assessments, based on the legitimate interest of ensuring the best candidates, and collects personal data from third parties, primarily by data verification obtained during the recruitment process by contacting relevant third parties (for example: employment agencies, education and training providers) or by using publicly available sources.

Employment relation and other comparable relations

As an employer, IMPERIAL RIVIERA collects, processes and stores all employee data in the employee database kept in the IT program and in the physical files of employees. The data collected is listed in the Regulation on the content and manner of keeping records on workers published by the ministry responsible for labor and pension system.

The necessary information for employment is usually: a copy of the ID card, a copy of the current account or payment instructions from the bank, a copy of the protected account (if the employee has it), PIN, proof of education (copy of certificate or diploma), e-book: certificate of pensionable service, (to be obtained from HZMO or via the e-Citizens service), Electronic record of the tax card form, so-called PK form (obtained from the Tax Administration or through the e-Citizens service, persons who are employed for the first time, do not have an electronic record of the tax card form and must open it at the Tax Administration), birth certificate of a child under 15 years, certificate of residence (obtained from the Ministry of the Interior or through the e-Citizens service), wedding certificate (obtained from the registry office or through the e-Citizens service).

The necessary data for concluding student contracts are usually: a certificate from the faculty for the current year as proof of student status or a copy of the index of the enrolled current year, a copy of the ID card, a certificate of enrollment for the Student Center (not all student centers), one photo or X -ica card, PIN.

In addition to these data, IMPERIAL RIVIERA may keep in the employee's file other data collected in the employment process, as well as other data collected during employment determined by IMPERIAL RIVIERA regulations (for example: awards, reminders, certificates, etc.).

All employee data is stored in the employee database on the date of employment and are kept up to date until the termination of employment and are kept as documentation of permanent value in accordance with the relevant regulations.

IMPERIAL RIVIERA also keeps in its database the data of other persons in a business relationship comparable to the employment relationship or persons in practice and professional development with the beginning of work and promptly leads them to termination of work and are stored in accordance with relevant regulations. A special case is the data of students in practice who may be minors of whom is taken special care and whose data is collected and stored in accordance with special regulations with the approval of the school and parents.

Salary data, payroll - are subject to special storage regulations. In any case, all workers and other persons in a business relationship comparable to the employment relationship or a person in practice and on professional development have all the rights of a data subject.

BUSINESS PARTNERS

In its business operations, IMPERIAL RIVIERA also processes data from business partners or potential business partners, which are:

natural persons who are, can become or have been business partners of IMPERIAL RIVIERA, e.g. craftsmen, persons who are in the regime of independent professions (e.g. lawyers, doctors, etc.), persons with whom work contracts are concluded (e.g. singers, painters, photographers, etc.) and other natural persons who have the status of entrepreneurs and
natural persons who in some part of the business represent legal entities with which IMPERIAL RIVIERA has, may have or had a business relationship (e.g. persons who deliver for their employer company, persons to whom invoices are sent for their employer legal entity, signatories of contracts for companies representing persons who hand over for the company, persons who organize congresses for their legal entity, etc.)

As part of the data processing of data subjects, IMPERIAL RIVIERA identified the following purposes of processing:

Conclusion of the contract: processing for the purpose of concluding the contract from any area of IMPERIAL RIVIERA's activity (for example: sending inquiries, sending special offers, requesting data on the signatories of the contract, sending tenders for legal entities represented by data subjects, etc.);
Fulfilment of the contract: data processing is necessary for the purpose of fulfilling the contract, which includes fulfilling obligations, monitoring their execution and ensuring all relevant measures for their execution (for example: to agree on time and place of delivery of equipment under the contract, to send invoices, etc.);
Information: data collection and processing for the purpose of quality and timely information; IMPERIAL RIVIERA has the right, based on legitimate interest, to collect certain data and use it for the purpose of direct marketing.

Type of personal data collected from data subjects are:

Name and Surname,
E-mail,
Phone Number,
data on the function within the legal entity he represents (eg sales clerk, secretary of the administration, etc.),
occupation when the data subject is a natural person with whom a contractual relationship is entered into (for example: singer, painter, photographer, lawyer, doctor ...),
sometimes references and short CVs (especially for consultants),
data stated on the forms of blank promissory notes, promissory notes, bills of exchange,
bank account number (IBAN) when the business partner is a natural person with whom a contractual relationship is entered into, and
other information depending on the nature of the business relationship.

Places of personal data collection of data subjects:

received offers of data subjects for business cooperation,
data received from data subjects in the context of selling IMPERIAL RIVIERA products / services or purchasing products / services from a business partner (for example: fairs, congresses, etc.),
business correspondence related to certain previous or current business cooperation (for example, correspondence performed as part of the execution of a contract),
publicly published data (for example: court register, business partner websites, magazines, newsletters, etc.).

In addition to the stated type and place of data collection, it is possible to process personal data for other specific purposes, but always within the framework prescribed by law or if the processing is necessary for the exercise of rights and obligations arising from the business relationship.

Retention period

Data kept from data subjects who are natural persons in a business relationship with IMPERIAL RIVIERA are kept in accordance with applicable legal regulations (for example, IMPERIAL RIVIERA is obliged to keep all invoices, as well as the basis for issuing invoices in accordance with legal regulations. ).

In situations when IMPERIAL RIVIERA is authorized to set deadlines for data retention, they are determined taking into account the purpose of processing and the interests of data subjects to destroy the data, and this is set at a maximum of 5 years from the termination of the contractual relationship (if any).

PUBLIC ANNOUNCEMENTS

IMPERIAL RIVIERA can through its website,video walls, billboards in buildings and in other ways publish information that is of interest to existing but also potential workers, guests, business partners, and therefore the public. Such disclosures may contain a limited set of personal information, such as first and last names, functions, professional information, videos, statements and photographs.

The legal basis for processing is the legitimate interest of informing the public, but also marketing, during which the interest of the data subjects is always taken into account, so personal data is not published if it is determined that the interest of data subjects not to publish certain personal data is stronger than the interest of IMPERIAL RIVIERA to publish them. In some situations, the disclosure of information may be based on consent in accordance with the highest standards.

Announcements have a permanent character, which ensures information about current events as well as insight into previous activities.

Processing shall cease if, on the basis of the data subjects' objection, it is established that such objection is justified or if the data subject has withdrawn the consent in situations where the consent is applicable in a manner that can be enforced.

VIDEO SURVEILLANCE

IMPERIAL RIVIERA, as the processing manager, has a legitimate interest in implementing video surveillance measures to protect property and persons, and in certain cases (such as: exchange offices which are located at reception desks of the propertie), and has the legal duty to install surveillance cameras that record all persons moving around the perimeter of the surveillance camera (guests, employees, business partners, etc.).

The processing of personal data of employees via video surveillance is also enforced through conditions provided by provisions which regulate work safety.

IMPERIAL RIVIERA marks all places where video surveillance is installed in the prescribed manner.

IMPERIAL RIVIERA is aware that the videos contain personal data of all persons moving around the perimeter of the camera, and therefore keeps them with special care, has a regulated system of security, availability and deletion policy in accordance with IMPERIAL RIVIERA's internal safety rules.

Videos are automatically deleted after a maximum of 15 days from the date of recording. In case of exceptions (recording over), videos are kept for maximum period of 6 months, or longer in case law prescribes it or in case the tape is evidence in a legal, administrative, arbitration or other equivalent procedures. Videos being excepted shall be stored in centraly-informing system with extremely limited approach.

In the event of court and/or criminal proceedings, IMPERIAL RIVIERA may use these videos. Insight into personal data on videos may also be obtained by third parties, data processors, contractual partners of IMPERIAL RIVIERA registered and professional for the provision of services for the protection of persons and property, who in no way use the data independently but take care of the security of central surveillance and reporting system. Special regulations governing the area apply to all other details related to video surveillance.

FINAL PROVISIONS

This Privacy Policy is available at http://imperial-riviera.hr/uploads/privatnost/en/IR-PRIVACY-POLICY.pdf as well at the human resources offices and receptions of IMPERIAL RIVIERA's properties.

IMPERIAL RIVIERA reserves the right to change and / or amend these Privacy Policies at any time, and will update the Privacy Policy on the above media.

Valamar Obertauern GMBH privacy policy

Valamar Obertauern GmbH with its headquarters at Gamsleitenstrasse 6, 5562 Obertauern, Austria, FN 195893d, UID AT U50245104, (hereinafter: OBERTAUERN or we or our or controller) as owner of Valamar Obertauern Hotel 4*, respects the privacy of every person from whom collects personal data. We would like to inform you about what personal data we collect as the data controller, for what purpose, how we protect the data and what your rights are.

DATA CONTROLLER AND LEGAL FRAMEWORK

As the data controller, OBERTAUERN is committed to protect your personal data. The collection and storage of data is carried out in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter: Regulation), TKG (Telecommunications Law 2021) and other regulations governing the subject area, which are applied in the Republic of Austria.

SCOPE OF APPLICATION

This Policy applies to any processing of personal data performed by OBERTAUERN as the data controller, unless another policy or other OBERTAUERN document prescribes otherwise for a particular processing.

This Policy is divided into two parts: The General Section and the Specific section.

The basic principles of personal data processing, contact details and other provisions specified in the General Section of this Policy are applied without exception to any personal data processing regardless of whether such processing is specifically processed in the Specific Section of this Policy or not.

The Specific Section of the Policy deals, in more detail, with specific cases of data processing which represent the majority of all processing by OBERTAUERN.

CONTACT FOR DATA PROTECTION REQUESTS

Regarding issues related to personal data protection and for exercising their rights guaranteed by the Regulation please contact OBERTAUERN at any time via e-mail:dsgvo.obertauern@valamar.at or by mail to the address OBERTAUERN, 5562 Obertauern, Gamsleitenstrasse 6.

All requests not related to data protection, which are delivered to this address, e.g. offers of job candidates, booking inquiries in Hotel Valamar Obertauern 4*, etc. will be provided directly to the relevant departments.

PERSONAL DATA PROTECTION PRINCIPLES

OBERTAUERN has recognized the principles of data processing as basic values that must be respected throughout the cycle of personal data processing, from their collection to their destruction or other cessation of processing. OBERTAUERN processes data:

Lawfully - by processing data only if allowed by law and within the limits prescribed by law.
Fairly - by considering the specifics of each relationship, applying all appropriate measures to protect personal information and privacy in general and not impeding data subjects in exercising their rights.
Transparently - by informing data subjects about the processing of personal data. From the start of the data collection process, when data subjects are informed about all aspects of data processing, until its termination, data subjects are provided easy and fast access to their own data.
Purpose limitation - by processing personal data for the purposes they were collected for and for other purposes only if the conditions of the Regulation are met. Data may be processed for matching purposes only considering (a) any link between the purposes of the collection of personal data and the purposes of the intended continuation of the processing; (b) the context in which the personal data was collected, in particular concerning the relationship between the data subjects and OBERTAUERN; (c) the nature of the personal data; (d) the possible consequences of the intended continuation of processing for the data subjects; and (e) the existence of appropriate protection measures.
Storage limitation - by storing data in a form which permits identification of data subjects for no longer than is necessary for the initial purposes, and longer only if permitted by the Regulation.
Data minimization - by processing data if it is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. Particular attention is given to not collecting data for which there is no justifiable reason for processing.
Accuracy - by keeping data accurate and up-to-date, and erasing inaccurate data in the scope of possibility.
Integrity and Confidentiality - by using appropriate technical and organisational measures to ensure appropriate personal data protection, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. Relevant measures are applied considering the risk of each type of data processing.

LEGALITY OF PERSONAL DATA PROCESSING

In order to respect the lawfulness of processing personal data, OBERTAUERN processes personal data only if and to the extent that at least one of the following is met:

Processing is necessary for the performance of the contract to which the data subject is a party or in order to act at the request of the data subject prior to the conclusion of the contract; this is the most common purpose of data processing with an existing contractual relationship or a contractual relationship in negotiations as its basis.
Processing is necessary to comply with the legal obligations of the data controller. As a legal entity, OBERTAUERN has a number of obligations prescribed by various regulations. This obligation includes the collection and often the submission of data to public authorities.
Processing is necessary for the legitimate interests of the data controller or a third party, except where those interests are stronger than the interests or fundamental rights and freedoms of data subjects requiring the protection of personal data, considering reasonable expectations of data subjects based on their relationship with the data controller, especially if the data subject is a child. In applying this legal basis, OBERTAUERN assesses that the processing is appropriate to business needs, that it is the least invasive as possible and that the interests of the data subjects do not exceed the legitimate interests of OBERTAUERN or a third party. Examples of such processing are processing for administrative purposes, the purposes of maintaining computer network security. The data subject always has the right to object to such processing in these situations.
Processing is necessary to protect key interests of the data subject or other natural person.The right to personal data protection is not an absolute right and OBERTAUERN equates it with other fundamental rights in accordance with the principle of proportionality.
The data subject has consented to the processing of his or her personal data for one or more specific purposes. When processing personal data on the basis of consent, OBERTAUERN provides that these are situations in which there are no, formal or informal, consequences for giving, refusing or denying consent. When processing is based on consent, the data subject may withdraw consent at any time without negative consequences. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

TYPES OF PERSONAL DATA PROCESSED

Specific categories of personal data: shall be processed only if the conditions set out in Article 9 of the Regulation are met.

Data relating to criminal convictions and offenses: shall be processed only under the control of official authority and in accordance with Article 10 of the Regulation.

Personal data that are not included in the previous two groups: that kind of data makes most of the processed data. The most common types of data are identification and contact data such as name, surname, e-mail address and data that are related with your relation with us (accommodation etc.).

Most of the personal data that we collect is provided by the data subjects themselves. Therefore, we kindly ask you that you do not provide sensitive information (such as race or ethnic origin, political opinions, religious or philosophical beliefs, etc.) when this is not necessary. If you nevertheless provide sensitive information for any reason, you hereby give your express consent to the collection and use of such information in the ways described in these Policy or in the manner described at the time of disclosure of that information.

THE ROLE OF VALAMAR RIVIERA d.d.

OBERTAUERN concluded with the company Valamar Riviera d.d. with its registered office in Poreč, Stancija Kaligari 1 OIB: 36201212847 (hereinafter: Valamar) Contract in relation to the management of hotel and tourist facilities and contents (hereinafter: Management contract) based on which Valamar manages certain business segments of OBERTAUERN.

Due to such Management contract, when managing Hotel Valamar Obertauern 4*, Valamar sometimes directly manages certain activities, including the management of some of the activities described in the Special Section of this Privacy Policy, in particular Valamar can process the personal data of the guests for providing the sales and marketing services. In addition, Valamar sometimes receives data from OBERTAUERN and has a right of access to relevant data base to perform certain activities where it subsequently comes to personal data processing.

For example, Valamar can manage the reservation function through the Valamar reservation center (call center) and via the websites www.valamar.com, and in these cases Valamar is an independent data controller (and data subjects will be informed on the spot about that fact) however, all this information related to Hotel Valamar Obertauern 4* are and have to be also processed by OBERTAUERN as an owner and independent data controller.

Furthermore, Valamar has a legitimate interest in processing of personal data carried out for the purposes of direct marketing, primarily for the purpose of sending marketing messages (newsletters) by e-mail, SMS and / or instant messaging platform (Viber, Whatsapp, etc.). Based on a legitimate interest, Valamar may send different newsletters depending on the relationship that respondents have with Valamar or the facilities under Valamar's management. For this purpose, personal data is collected from guests and persons who have asked for an offer or booked accommodation, persons who have participated in the prize game (if there will be any), joined the Valamar`s loyalty program, filled out a satisfaction questionnaire about accommodation in or otherwise had a relationship with Valamar.

Following the above, in certain cases Hotel Valamar Obertauern 4* guests can expect to receive from Valamar newsletters containing information about all other hotels and facilities managed by Valamar, as well as accommodation quality questionnaires and other service e-mails. For Hotel Valamar Obertauern 4* guests, prize games can be organized from time to time, which can be organized by Valamar, in which case guests personal data will be collected only if guests decide to participate in the prize game.

Valamar's Plus Club Loyalty Program can be applied for the OBERTAUERN. The conditions of membership are contained in Valamar's loyalty programme terms and conditions, which can be found at https://www.valamar.com/cmsmedia/loyalty/terms-conditions-en.pdf .

Also, based on the Management contract, Valamar has certain rights and obligations related to human resources, so in these cases Valamar has the right to process personal data of employees and candidates for employment in OBERTAUERN for the purpose of managing the business processes in the Hospitality Operations.

When Valamar acts as the data controller, the Valamar Privacy Policy applies, which can be found at: https://www.valamar.com/en/privacy-policy / https://www.valamar.com/hr/izjava-o-privatnosti.

DATA DELIVERY TO THIRD ENTITIES

OBERTAUERN shares personal information with others only when permitted.

OBERTAUERN is obliged by law to provide data to third parties. For example, delivering guest data and employee data to the competent institutions.

It is possible to deliver data to business entities, processors, who process the data upon instruction of OBERTAUERN, which acts as the data processor. Most often, these are OBERTAUERN's business partners who provide IT services, who store certain data in their databases or have the possibility of accessing personal data until the end of processing. In that cases a detailed contract shall be concluded with such subjects regarding their powers and obligations in the processing of personal data, in accordance with the requirements of the Regulation.

In certain situations, it is possible for external entities and OBERTAUERN to jointly determine the purposes and methods of personal data processing, in which case these external partners and OBERTAUERN are joint data controllers. In these relations, the joint data controllers shall transparently determine their responsibilities for complying with the obligations under the Regulation, in particular with regard to the exercise of data subject`s rights and their duties to respect the transparency of processing, unless responsibilities are established by law.

A special case of data delivery to third parties is the fact that OBERTAUERN has the Management contract with Valamar (see chapter: ROLE OF VALAMAR RIVIERA d.d.).

If data are transferred to third countries as part of data processing, OBERTAUERN ensures compliance with high protection standards in order to comply with the highest possible standard of personal data protection, in accordance with the strict requirements of the Regulation. Any transfer of personal data to third countries will be carried out in accordance with Chapter V of the Regulation.

DATA STORAGE RETENTION

Personal data are processed and stored for the period in accordance with applicable legal regulations when the retention obligation is prescribed (for example, accounting documents), and in situations where OBERTAUERN is authorized to set retention periods, data is stored as long as necessary for the purposes for which personal data is processed taking into account the purpose of processing, the legitimate interests of OBERTAUERN and the interests of the data subjects to delete the data.

RIGHTS OF THE DATA SUBJECTS

Regardless of the basis for data collection, all data subjects can exercise the following rights free of charge within the limits prescribed by the Regulation:

Right to information: The data subject has the right to be informed about the processing and its purposes. OBERTAUERN provides the data subjects with all the information necessary to ensure fair and transparent processing, considering the context of processing.

Right to erasure (“right to be forgotten”): The data subject has the right to request to delete personal data relating to him/her, without undue delay in accordance with the terms of the Regulation. To do so, please send your request to us in writing, including an electronic form of communication. Please note that the request needs to specify what you wish to be deleted, since we can store your data on different legal bases. You have the right to request the deletion of personal data relating to you where one of the following grounds applies:

the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
the data subject withdraws consent on which the processing is based, and where there is no other legal ground for the processing;
the data subject objects to the processing pursuant and there are no overriding legitimate grounds for the processing, or the data subject objects;
the personal data have been unlawfully processed;
the personal data have to be erased for compliance with a legal obligation;
the personal data have been collected in relation to the offer of information society services.

In some cases, it will not be possible to fully comply with the deletion request, for example when there is a legal obligation for retention, when the legitimate interest of the controller is stronger than the interest of the data subjects, when there is an interest of the data controller to set, enforce or defend legal claims.

Right of access: The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data and the following information:

the purposes of the processing;
the categories of personal data concerned;
the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
the right to lodge a complaint with a supervisory authority;
where the personal data are not collected from the data subject, any available information as to their source;
the existence of automated decision-making, including profiling, and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

The controller shall provide a copy of the personal data undergoing processing. For any further copies requested by the data subject, the controller may charge a reasonable fee based on administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information shall be provided in a commonly used electronic form. The right to obtain a copy shall not adversely affect the rights and freedoms of others.

Right to rectification: The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Considering the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Right to object: The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on public interest and legitimate interests, including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims. Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.

Right to restriction of processing: The data subject shall have the right to obtain from the controller restriction of processing where one of the following applies:

the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
the data subject has objected to processing pending the verification whether the legitimate grounds of the controller override those of the data subject.

In any case, data subjects also have the right to:

to submit a complaint time via e-mail: dsgvo.obertauern@valamar.at or by mail to the address OBERTAUERN Gmbh, Gamsleitenstrasse 6, 5562 Obertauern, Austria
to lodge a complaint with a supervisory authority (Austrian Data Protection Authority) if they believe that their rights to data protection have been violated.

OBERTAUERN as the data controller has the right to protect the interests of the data controller as well as the protection of the data subjects and accordingly has the right to carry out the activities of establishing the identity of the applicant. OBERTAUERN has the right to publish a form that will be used to submit a request in order to process the request as efficiently as possible.

On request, OBERTAUERN provides information on the actions taken in relation to the exercise of data subject's rights without undue delay and in any case within one month from the date of receipt of the request. This period may be extended by an additional two months, considering the complexity and number of applications. OBERTAUERN shall notify the data subject of any such extension within one month from the date of receipt of the request, together with the reasons for the postponement.

If the data subject submits the request electronically, OBERTAUERN provides the information electronically if possible, unless the data subject requests otherwise.

The data subject's request is generally free of charge, but if the data subject's request is manifestly unfounded or excessive, and in particular because of their frequent repetition, OBERTAUERN is entitled to charge a reasonable fee based on administrative costs or refuse to act on the request.

PROTECTION OF PERSONAL DATA OF CHILDREN

OBERTAUERN advises parents and guardians to teach children about safe and responsible handling of personal data, especially on the Internet. In relation to the offer of information society services directly to a child, the processing of the personal data of a child shall be lawful where the child is at least 16 years old. Where the child is below the age of 16 years, such processing shall be lawful only if and to the extent that consent is given or authorised by the holder of parental responsibility over the child.

PERSONAL DATA SOURCES

OBERTAUERN receives personal data most often from data subjects. When providing personal data to OBERTAUERN, in any way (booking accommodation, job application…) you guarantee that the information you have provided is correct, that you are legally capable and authorized to dispose of the given information and that you fully agree that OBERTAUERN collects and uses your data in accordance with the regulations and terms of this Privacy Policy.

Also, OBERTAUERN receives personal data from other natural and legal persons, for example: from Valamar as a company that manages certain business aspects of business, from travel agencies that forward guest data for accommodation, guests who book accommodation for people with whom they will stay in hotel, agency for employment mediation and assignment of workers, from the holder of accommodation reservations for others guests for whom the reservation is made.

When providing personal data of other persons to OBERTAUERN, you guarantee that the information you provide is accurate, that you are legally capable and authorized to dispose of the information, that respondents whose personal data you forward to us agree that OBERTAUERN uses and collects their data in accordance with positive regulations and the terms of this Privacy Policy.

TECHNICAL AND INTEGRATED DATA PROTECTION

OBERTAUERN, as data controller, provides the highest organizational and technical standards of data protection. Therefore, considering the latest developments, the cost of implementation and the nature, scope, context and purposes of processing, as well as risks of different levels of probability and seriousness for the rights and freedoms of individuals arising from data processing, at the time of processing, appropriate technical and organizational measures to enable the effective application of the principles of data protection are applied.

Also, OBERTAUERN implements appropriate technical and organizational measures to ensure that only personal data necessary for each specific purpose of processing are processed in an integrated manner. OBERTAUERN applies this measure to the amount of personal data collected, the scope of their processing, the retention period and their availability. Specifically, such measures ensure that personal data is not automatically, without the intervention of an individual, available to an unlimited number of individuals.

DATA BREACH

In the case of a personal data breach, as the data controller, OBERTAUERN shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority competent, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.

The report submitted to the supervisory authority shall contain all information prescribed by the Regulation.

In the event of a personal data breach that is likely to pose a high risk to the rights and freedoms of individuals, OBERTAUERN, as the data controller, shall inform the data subjects of the personal data breach without undue delay. Sometimes, in cases where the Regulation prescribes, informing data subjects is not mandatory.

Special section

ACCOMMODATION

OBERTAUERN'S main business activity is the provision of accommodation services in its Hotel Valamar Obertauern 4*. Therefore, OBERTAUERN collects and processes your personal data for various purposes with the ultimate goal of providing quality accommodation and related services all according to the highest standards of tourism companies.

OBERTAUERN, as the data controller, stores your personal data that you must provide for accommodation services in its database for the purpose of fulfilling accommodation contracts and fulfilling legal obligations related to the hospitality business. In case you do not provide OBERTAUERN with the minimum data required for booking accommodation and for the registration to all competent registers, OBERTAUERN will not be able to provide you with booking services or accommodation services in accordance with the contract and law.

Certain information is necessary in order to act at the request of the data subject before concluding the accommodation contract. For example, before booking accommodation at the request of potential guests, you have to receive offer, for which personal data is needed, at least name, surname and e-mail address in order to be able to send an offer.

The personal data that OBERTAUERN collects when booking in order to fulfil the reservation obligation usually are:

Name and surname of the reservation holder
Date of birth
Number, type of identification document and place of issue
Citizenship
Number of accommodation units, type of accommodation unit (room type)
Date of arrival and departure
Number of persons per accommodation unit
Minors
Possibly other specifics depending on the request of the person booking the accommodation
e-mail if the person has one
Language
Phone number
Membership in the Valamar`s Loyalty program, if it affects the price of accommodation or collecting points
Payment method and possible additional information needed to execute the transaction or secure payment. In case of cancellation, we must save your data for the purpose of proving the reservation or cancellation.

Upon arrival at the Hotel OBERTAUERN 4*, guests have to check in and confirm data.

In addition, OBERTAUERN is obliged to keep all invoices, as well as the basis for issuing invoices issued to guests with personal data of the guest in accordance with legal regulations.

Other data related to the circumstances of your stay such as: mode of travel, who you are traveling with, marital status, number of children, pets, other interests, will also be collected and processed during your stay only when they have a direct connection with the accommodation service.

Before, during and after the stay OBERTAUERN as the data controller has the right based on the legitimate interest to send you so-called service messages – booking confirmations, reminders and other information closely related to the specific stay you have booked. Also, during and after the stay, OBERTAUERN as the data controller has the right based on the legitimate interest to send to you guest questionnaires about service satisfaction via e-mail, sms and/or instant messaging platforms (viber, whatsapp, etc.) which will be processed by us or through associates. The primary purpose of the service satisfaction questionnaire is to collect service data for the legitimate interest of service improvement by OBERTAUERN, and OBERTAUERN may depersonalize and process this data from the questionnaire for statistical purposes.

OBERTAUERN has the right, based on a legitimate interest, to collect certain data and use it for direct marketing.

Service messages and messages with service satisfaction questionnaires related to a specific stay of the guest are not considered newsletters for the purpose of sending OBERTAUERN marketing offers and news.

VIDEO SURVEILLANCE

OBERTAUERN as the data controller, has a legitimate interest in implementing video surveillance measures to protect property and persons. We marked all places where video surveillance is installed in the prescribed manner. We are aware that the videos contain personal data of all persons moving around the perimeter of the camera, and therefore we keep them with special care, we have a regulated system of security, availability and our internal safety rules. Special regulations governing the area apply to all other details related to video surveillance.

GETTING IN CONTACT WITH US

When you contact us via email or via one of the forms on our website, data are processed and stored, in accordance with the purpose of processing.

FINAL PROVISIONS

This Privacy Policy is available at Valamar Riviera d.d. website https://www.valamar.com/en/privacy-policy-valamar-obertauern and also at reception of Hotel Valamar Obertauern 4*, (when hotel is operating).

Kesselspitze GmbH & Co KG privacy policy

GENERAL SECTION

DATA CONTROLLER AND LEGAL FRAMEWORK

As the data controller, KESSELSPITZE, is committed to protecting your personal data. The collection and storage of data is carried out in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter: “the Regulation”), TKG (Telecommunications Law 2021) and other regulations governing the subject area, which are applied in the Republic of Austria.

SCOPE OF APPLICATION

This Policy applies to any processing of personal data performed by KESSELSPITZE as the data controller, unless another policy or other KESSELSPITZE document prescribes otherwise for particular processing.

This Policy is divided into two parts: the General Section and the Specific Section.

The basic principles of personal data processing, contact details and other provisions specified in the General Section of this Policy are applied without exception to any personal data processing, regardless of whether such processing is specifically processed in the Specific Section of this Policy or not.

The Specific Section of the Policy deals, in more detail, with specific cases of data processing that represent the majority of all processing by KESSELSPITZE.

CONTACT FOR DATA PROTECTION REQUESTS

Regarding issues related to personal data protection and for the exercising of rights guaranteed by the Regulation, please contact KESSELSPITZE at any time via e-mail: kesselspitze@valamar.com or by mail to the address Kesselspitze GmbH & Co KG, 5562 Obertauern, Alpenstraße 1.

All requests not related to data protection that are delivered to this address, e.g. offers of job candidates, booking inquiries for Hotel Kesselspitze 5*, etc. will be forwarded directly to the relevant departments.

PERSONAL DATA PROTECTION PRINCIPLES

KESSELSPITZE has recognised the principles of data processing as basic values that must be respected throughout the cycle of personal data processing, from their collection to their destruction or other cessation of processing. KESSELSPITZE processes data observing:

LEGALITY OF PERSONAL DATA PROCESSING

In order to respect the lawfulness of processing personal data, KESSELSPITZE processes personal data only if and to the extent that at least one of the following criteria is met:

TYPES OF PERSONAL DATA PROCESSED

Special categories of personal data: shall be processed only if the conditions set out in Article 9 of the Regulation are met.

Data relating to criminal convictions and offences shall be processed only under the control of an official authority and in accordance with Article 10 of the Regulation.

Personal data that are not included in the previous two groups: the kind of data that makes up most processed data. The most common types of data are identification and contact data such as name, surname, e-mail address and data that are related to your relation with us (accommodation etc.).

Most of the personal data that we collect is provided by the data subjects themselves. Therefore, we kindly ask you that you do not provide sensitive information (such as race or ethnic origin, political opinions, religious or philosophical beliefs, etc.) when this is not necessary. If you nevertheless provide sensitive information for any reason, you thereby give your express consent to the collection and use of such information in the ways described in this Policy or in the manner described at the time of disclosure of that information.

THE ROLE OF VALAMAR RIVIERA d.d.

KESSELSPITZE concluded with the company Valamar Riviera d.d. with its registered office in Poreč, Stancija Kaligari 1 OIB: 36201212847 (hereinafter: “Valamar”) a Contract in relation to the management of hotel and tourist facilities and contents (hereinafter: “Management Contract”) on the basis of which Valamar manages certain business segments of KESSELSPITZE.

As a result of the said Management Contract, when managing Hotel Kesselspitze 5*, Valamar sometimes directly manages certain activities, including the management of some of the activities described in the Special Section of this Privacy Policy, and in particular Valamar may process the personal data of the guests for providing sales and marketing services. In addition, Valamar sometimes receives data from KESSELSPITZE and has a right of access to relevant data bases to perform certain activities where it subsequently comes to personal data processing.

For example, Valamar may manage the reservation function through the Valamar reservation centre (call centre) and via the website www.valamar.com, and in these cases Valamar is an independent data controller (and data subjects will be informed on the spot about that fact); however, all this information related to Hotel Kesselspitze 5* is and has to be also processed by KESSELSPITZE as owner and an independent data controller.

Furthermore, Valamar has a legitimate interest in the processing of personal data carried out for the purposes of direct marketing, primarily for the purpose of sending marketing messages (newsletters) by email, SMS and/or instant messaging platform (Viber, Whatsapp, etc.). On the basis of legitimate interest, Valamar may send different newsletters depending on the relationship that respondents have with Valamar or the facilities under Valamar’s management. For this purpose, personal data is collected from guests and persons who have asked for an offer or booked accommodation, persons who have participated in a prize game (should there be one), joined the Valamar loyalty programme, filled out a satisfaction questionnaire about accommodation or otherwise had a relationship with Valamar.

Following the above, in certain cases Hotel Kesselspitze 5* guests can expect to receive from Valamar newsletters containing information about all other hotels and facilities managed by Valamar, as well as accommodation quality questionnaires and other service emails. For Hotel Kesselspitze 5* guests, prize games can be organised from time to time by Valamar, in which case guests’ personal data will be collected only if guests decide to participate in the prize game.

Valamar’s Plus Club Loyalty Programme can be applied for KESSELSPITZE. The conditions of membership are contained in Valamar’s loyalty programme terms and conditions, which can be found at https://www.valamar.com/cmsmedia/loyalty/terms-conditions-en.pdf .

Also, on the basis of the Management Contract, Valamar has certain rights and obligations related to human resources, so in these cases Valamar has the right to process personal data of employees and candidates for employment in KESSELSPITZE for the purpose of managing the business processes in its hospitality operations.

When Valamar acts as the data controller, the Valamar Privacy Policy applies, which can be found at: https://www.valamar.com/en/privacy-policy / https://www.valamar.com/hr/izjava-o-privatnosti.

DATA DELIVERY TO THIRD ENTITIES

KESSELSPITZE shares personal information with others only when permitted.

KESSELSPITZE is obliged by law to provide data to third parties, for example, delivering guest data and employee data to the competent institutions.

It is possible to deliver data to business entities – processors – who process the data upon the instruction of KESSELSPITZE, which acts as the data processor. Most often, these are KESSELSPITZE’s business partners who provide IT services, and who store certain data in their databases or have the opportunity to access personal data until the end of processing. In these cases a detailed contract shall be concluded with such subjects regarding their powers and obligations in the processing of personal data, in accordance with the requirements of the Regulation.

In certain situations, it is possible for external entities and KESSELSPITZE to jointly determine the purposes and methods of personal data processing, in which cases these external partners and KESSELSPITZE are joint data controllers. In these relations, the joint data controllers shall determine their responsibilities for complying with their obligations under the Regulation transparently, in particular with regard to the exercise of data subjects’ rights and their duties to respect the transparency of processing, unless such responsibilities are established by law.

A special case of data delivery to third parties is the fact that KESSELSPITZE has the Management Contract with Valamar (see chapter: ROLE OF VALAMAR RIVIERA d.d.).

If data are transferred to third countries as part of data processing, KESSELSPITZE ensures compliance with high protection standards in order to comply with the highest possible standard of personal data protection, in accordance with the strict requirements of the Regulation. Any transfer of personal data to third countries will be carried out in accordance with Chapter V of the Regulation.

DATA STORAGE PERIOD

Personal data are processed and stored for the period in accordance with applicable legal regulations when the retention obligation is prescribed (for example, accounting documents), and in situations where KESSELSPITZE is authorised to set retention periods, data is stored as long as necessary for the purposes for which personal data is processed taking into account the purpose of processing, the legitimate interests of KESSELSPITZE and the interests of the data subjects in the deletion of the data.

RIGHTS OF THE DATA SUBJECTS

Regardless of the basis for data collection, all data subjects can exercise the following rights free of charge within the limits prescribed by the Regulation:

Right to information: The data subject has the right to be informed about the processing and its purposes. KESSELSPITZE provides the data subjects with all the information necessary to ensure fair and transparent processing, considering the context of processing.

Right to erasure („right to be forgotten“): The data subject has the right to request the deletion of personal data relating to him/her, without undue delay, in accordance with the terms of the Regulation. Should you wish this to take place, please send your request to us in writing, including an electronic form of communication. Please note that the request needs to specify what you wish to be deleted, since we can store your data on different legal bases. You have the right to request the deletion of personal data relating to you where one of the following grounds applies:

the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
the data subject withdraws the consent upon which the processing is based, and where there is no other legal ground for the processing;
the data subject objects to the processing pursuant and there are no overriding legitimate grounds for the processing, or the data subject objects ;
the personal data have been unlawfully processed;
the personal data must be erased for compliance with a legal obligation;
the personal data have been collected in relation to the offer of information society services.

In some cases, it will not be possible to fully comply with the deletion request, for example when there is a legal obligation for retention, when the legitimate interest of the controller takes precedence over the interest of the data subjects or when there is an interest of the data controller to set, enforce or defend legal claims.

the purposes of the processing;
the categories of personal data concerned;
the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
where possible, the envisaged period for which the personal data will be stored, or, if that is not possible, the criteria used to determine that period;
the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
the right to lodge a complaint with a supervisory authority;
where the personal data have not been collected from the data subject, any available information as to their source;
the existence of automated decision-making, including profiling, and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

Right to data portability: The data subject has the right to receive personal data relating to him or her in a structured, commonly used and machine-readable format in accordance with the requirements of Article 20 of the Regulation.

Right to object: The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time, to the processing of personal data concerning him or her that is based on public interest and legitimate interests, including profiling based on those provisions. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims. Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to the processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.

Right to restriction of processing: The data subject shall have the right to obtain from the controller restriction of processing where one of the following applies:

the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
the controller no longer needs the personal data for the purposes of processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
the data subject has objected to processing pending the verification of whether the legitimate grounds of the controller override those of the data subject.

In any case, data subjects also have the right:

to submit a complaint time via email: kesselspitze@valamar.com or by mail to the address Kesselspitze GmbH & Co KG, 5562 Obertauern, Alpenstraße 1
to lodge a complaint with a supervisory authority (Austrian Data Protection Authority) if they believe that their rights to data protection have been violated.

KESSELSPITZE as the data controller has the right to protect the interests of the data controller as well as maintain the protection of the data subjects and accordingly has the right to carry out the activities of establishing the identity of the applicant. KESSELSPITZE has the right to publish a form that will be used to submit a request in order to process the request as efficiently as possible.

On request, KESSELSPITZE provides information on the actions taken in relation to the exercise of data subject’s rights without undue delay and in any case within one month from the date of receipt of the request. This period may be extended by an additional two months, considering the complexity and number of applications. KESSELSPITZE shall notify the data subject of any such extension within one month of the date of receipt of the request, together with the reasons for the postponement.

If the data subject submits the request electronically, KESSELSPITZE provides the information electronically if possible, unless the data subject requests otherwise.

The data subject’s request is generally not charged, but if the data subject’s request is manifestly unfounded or excessive, and in particular in the event of its frequent repetition, KESSELSPITZE is entitled to charge a reasonable fee based on administrative costs or refuse to act on the request.

PROTECTION OF PERSONAL DATA OF CHILDREN

KESSELSPITZE advises parents and guardians to teach children about safe and responsible handling of personal data, especially on the internet. In relation to the offer of information society services directly to a child, the processing of the personal data of a child shall be lawful where the child is at least 16 years old. Where the child is below the age of 16 years, such processing shall be lawful only if and to the extent that consent is given or authorised by the holder of parental responsibility over the child.

PERSONAL DATA SOURCES

KESSELSPITZE receives personal data most often from data subjects. When providing personal data to KESSELSPITZE in any way (booking accommodation, job application, etc.), you guarantee that the information you have provided is correct, that you are legally capable and authorised to dispose of the given information and that you fully agree that KESSELSPITZE may collect and use your data in accordance with the regulations and terms of this Privacy Policy.

Also, KESSELSPITZE receives personal data from other natural and legal persons, for example from Valamar as a company that manages certain commercial aspects of business, from travel agencies that forward guest data for accommodation, guests who book accommodation for people with whom they will stay in the hotel, agencies for employment mediation and the assignment of workers, and from the holder of accommodation reservations for others’ guests, for whom the reservation is made.

When providing the personal data of other persons to KESSELSPITZE, you guarantee that the information you provide is accurate, that you are legally capable and authorised to dispose of the information, and that the respondents whose personal data you forward to us agree that KESSELSPITZE may use and collect their data in accordance with positive regulations and the terms of this Privacy Policy.

TECHNICAL AND INTEGRATED DATA PROTECTION

KESSELSPITZE, as data controller, provides the highest organisational and technical standards of data protection. Therefore, considering the latest developments, the cost of implementation and the nature, scope, context and purposes of processing, as well as risks of different levels of probability and seriousness for the rights and freedoms of individuals arising from data processing, at the time of processing, appropriate technical and organisational measures to enable the effective application of the principles of data protection are applied.

Also, KESSELSPITZE implements appropriate technical and organisational measures to ensure that only personal data necessary for each specific processing purpose are processed in an integrated manner. KESSELSPITZE applies this measure to the amount of personal data collected, the scope of their processing, the retention period and their availability. Specifically, such measures ensure that personal data is not automatically, without the intervention of an individual, available to an unlimited number of individuals.

DATA BREACH

In the case of a personal data breach, as the data controller, KESSELSPITZE shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the competent supervisory authority, unless the personal data breach is unlikely to result in risk to the rights and freedoms of natural persons.

The report submitted to the supervisory authority shall contain all information prescribed by the Regulation.

In the event of a personal data breach that is likely to pose a high risk to the rights and freedoms of individuals, KESSELSPITZE, as the data controller, shall inform the data subjects of the personal data breach without undue delay. Sometimes, in cases where the Regulation prescribes, informing data subjects is not mandatory.

SPECIAL SECTION

ACCOMMODATION

KESSELSPITZE’s main business activity is the provision of accommodation services in its Hotel Kesselspitze 5*. Therefore, KESSELSPITZE collects and processes your personal data for various purposes with the ultimate goal of providing quality accommodation and related services all according to the highest standards of tourism companies.

KESSELSPITZE, as the data controller, stores the personal data that you must provide for accommodation services in its database for the purpose of fulfilling accommodation contracts and fulfilling legal obligations related to the hospitality business. In the event you do not provide KESSELSPITZE with the minimum data required for booking accommodation and for the registration to all competent registers, KESSELSPITZE will not be able to provide you with booking services or accommodation services in accordance with the contract and law.

Certain information is necessary in order to act at the request of the data subject before concluding the accommodation contract. For example, before booking accommodation at the request of potential guests, you have to receive an offer, for which personal data is needed: at least name, surname and e-mail address.

The personal data that KESSELSPITZE collects when booking in order to fulfil the reservation obligation usually are:

Name and surname of the reservation holder
Date of birth
Number, type and place of issue of identification document
Citizenship
Number of accommodation units and type of accommodation unit (room type)
Date of arrival and departure
Number of persons per accommodation unit
Minors
Possibly other specifics depending on the request of the person booking the accommodation
email address, if the person has one
Language
Phone number
membership in the Loyalty program, if it affects the price of accommodation or collecting points
Payment method and possible additional information needed to execute the transaction or secure payment. In case of cancellation, we must save your data for the purpose of proving the reservation or cancellation.

Upon arrival at the Hotel Kesselspitze 5*, guests have to check in and confirm data.

In addition, KESSELSPITZE is obliged to keep all invoices, as well as the basis for issuing invoices issued to guests with the personal data of each guest in accordance with legal regulations.

Other data related to the circumstances of your stay, such as mode of travel, with whom you are travelling, marital status, number of children, pets, and other interests, will also be collected and processed during your stay only when they have a direct connection with the accommodation service.

Before, during and after your stay KESSELSPITZE as the data controller has the right based on legitimate interest to send you so-called service messages – booking confirmations, reminders and other information closely related to the specific stay you have booked. Also, during and after the stay, KESSELSPITZE as the data controller has the right based on legitimate interest to send to you guest questionnaires about service satisfaction via email, SMS and/or instant messaging platforms (Viber, Whatsapp, etc.) which will be processed by us or through associates. The primary purpose of the service satisfaction questionnaire is to collect service data for the legitimate interest of service improvement by KESSELSPITZE, and KESSELSPITZE may depersonalise and process this data from the questionnaire for statistical purposes.

KESSELSPITZE has the right, based on legitimate interest, to collect certain data and use it for direct marketing.

Service messages and messages with service satisfaction questionnaires related to a specific stay of the guest are not considered newsletters for the purpose of sending KESSELSPITZE marketing offers and news.

VIDEO SURVEILLANCE

KESSELSPITZE as the data controller has a legitimate interest in implementing video surveillance measures to protect property and persons. We have marked all places where video surveillance is installed in the prescribed manner. We are aware that the videos contain personal data of all persons moving around the perimeter of the camera, and therefore we keep them with special care: we have a regulated system of security, availability and our internal safety rules. Special regulations governing the area apply to all other details related to video surveillance.

GETTING IN CONTACT WITH US

When you contact us via email or via one of the forms on our website, data are processed and stored in accordance with the processing purpose.

WEBSITE, COOKIES AND INTERNET TECHNOLOGIES

Visitors to the KESSELSPITZE website https://www.hotel-kesselspitze.at/ may obtain personal data that is used for the purposes for which they were provided in accordance with the information provided at the time of collection (or an obvious purpose that can be derived from the collection context). Users have control over the personal data they enter into web forms; the exception may be automatic processing due to cookies on the website as explained below.

Our website uses so-called cookies. A cookie is a small text file that is saved to your browser on your computer or mobile device, and retrieved from it on subsequent visits. They do not cause any damage. Cookies cannot be used to reveal your personal identity, that is your name and surname. We use cookies to provide you with the best usability. Some cookies remain stored on your device until you delete them. They enable us to recognise your browser during subsequent visits.

If you do not agree with this practice, you can adjust your browser settings so that it will inform you before cookies are set. This will also enable you to permit specific cookies.

We use different types of cookies:

Cookies by function

Essential cookies - they are necessary for the operation of the website, which cannot function without them. This means that a website cannot be opened or displayed without these cookies. These cookies are used for the purpose of transmitting communication or are necessary to provide an information society service that is explicitly required by the user of such a service. These cookies do not need and do not require your consent.
Statistics cookies - these cookies enable basic analysis of web pages with the aim of improving the work of web pages through data that is completely anonymised, i.e. not based on your personal data or data that can be linked to you in any way. These cookies are used to analyse user behaviour and, on the basis of the anonymous data, can determine what website visitors view and want, so KESSELSPITZE is then able to customise the website and make its content and functionality as easy to use. These cookies require your consent.
Marketing cookies - they are used to analyse your interests and wishes, and they serve the purpose of informing you about special and personalised offers, news and events organised through online channels (e-mail, internet, internet promotion). These cookies require your consent.

Cookies by source

First party cookies come from the internet site you are viewing, and can be permanent or temporary. With these cookies, internet sites can store data that will be used again upon the next visit to the internet site.
Third party cookies come from other internet sites, which are located on the internet site you are viewing. With these cookies, other internet sites can track internet usage on the internet site you are viewing for marketing or analytical purposes.

Cookies by duration

Persistent cookies - Persistent or saved cookies remain on your computer after you close your internet browser program. They help internet sites store information, such as login and password, language settings, or cookie settings, so you do not have to re-enter them each time you visit. Persistent cookies can stay on your computer or mobile device for days, months, even years.
Temporary cookies Temporary cookies or session cookies are removed from your computer when you close your internet browser. They use internet sites to store temporary information, such as the last few pages you opened on the internet site you visited, or items in your shopping cart if you are on an internet site that specialises in internet sales.

Cookies are stored in the user’s browser for a maximum of 2 years.

If you have changed your mind about the cookie settings on our website, you can alter them at any time.

You can always delete cookies stored on your computer, thus preventing further processing of your personal data through such technology. Each web browser has its own procedure for deleting cookies, and below are links to deletion procedures in the most popular web browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Microsoft Edge: https://support.microsoft.com/en-us/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd

You can find more about cookies on the following pages:

http://www.allaboutcookies.org/
http://www.youronlinechoices.com/en/
http://www.aboutads.info/choices/

FINAL PROVISIONS

This Privacy Policy is available at the website https://www.hotel-kesselspitze.at/ and also at the reception of Hotel Kesselspitze 5* (when the hotel is operating).