A comprehensive programme of health, safety and environmental standards and advanced cleaning protocols with the aim of additionally improving the efficient hygiene standards that Valamar implements in all its facilities.
Health & Safety is a programme of health, hygiene, safety and environmental standards applied by Valamar to ensure the highest level of guest safety.
Health & Safety Food ensures maximum food and drink safety in all restaurants and bars. The Health&Safety Food standard controls all food & beverages processes from production, delivery and preparation to serving. Our food & beverages management protocols have HACCP certification approved by SGS, the world’s leading inspection, verification, testing and certification company. All our employees have the required health certificates and are regularly trained to ensure the highest standards of safety and quality.
Health&Safety management involves managing the overall safety of guests, with specific standards for the safety of children’s playgrounds, swimming pools, beaches and other facilities. A Health&Safety Manager is available to guests 24/7 throughout their stay and provides health care if necessary.
The Health&Safety programme, through all four main areas of application, uses the best international practice, and includes the following most important standards: Health & Safety protocol in partnership with SGS; Safe stay in Croatia - a national safety label; "Safe travels" - is an international label created by the World Travel and Tourism Council ; ISO 9001 – the international standard that specifies the requirements for a Quality Management System; HACCP – a food safety management system; ISO 14001 – the international standard that specifies the requirements for an Environmental Management System; ISO 50001 – the international standard that specifies the requirements for an Energy Management System; Travelife Gold - is a certificate awarded to a hotel for applying sustainability criteria; Travelife is a certification scheme, dedicated to achieving sustainable practices within the tourism industry; Sustainable Hotel by UPUHH (Association of Employers in Croatian Hospitality) – is prestigious certificate that promote sustainability in the hospitality industry with the active management of social and environmental impacts; EU Ecolabel – the European Commission’s label of environmental excellence confirming that Valamar's products and services with this label meet environmental standards.
Valamar has requested from SGS, the world’s leading inspection, verification, testing and certification company, complete assessment of its cleaning & disinfection protocols and hygiene practices implemented to ensure compliance with international guidance.
SGS has inspected all Valamar’s facilities to ascertain that the identified measures are adequately implemented on-site.
Upon successful completion of the assessment and virtual inspection, SGS gave Valamar’s facilities the right to use the “In partnership with SGS” logo for co-branding.
The assessment checklist The checklist has been developed to serve all industries and business segments, and the questions have been designed in line with international guidance from WHO, CDC and ECDC. The questionnaire includes the following criteria:
InspectionOnce the assessment was completed, SGS carried out the virtual inspection. The overall objective of the audit is to confirm all the protocols and measures that had been validated at assessment stage are correctly and fully implemented.
Issuance of the “IN PARTNERSHIP WITH SGS” label and verification statementThe “HEALTH & SAFETY PROTOCOL IN PARTNERSHIP WITH SGS” label gives Valamar the right to co-brand using the “In partnership with SGS” logo to communicate externally that international guidance and local regulations such as cleaning and disinfection protocols, workforce management and PPE use, have been implemented.
ISO 9001 is an international standard that specifies the requirements for a Quality Management System. Valamar has been applying the ISO 9001 standard and has been certified continuously since 2009 with the aim of constantly improving and consistently achieving the quality of its services. With the certification and effective implementation of this quality management system, Valamar demonstrates its commitment to increasing the satisfaction of its guests.
HACCP is a food safety management system with which Valamar has had certification of compliance since 2006. HACCP is the most prestigious international certification that analyses all food production processes from production to serving, and specifies the procedures to be followed to ensure complete food safety. The HACCP system was developed by NASA to ensure 100% food safety for its space programme. The Codex Alimentarius Commission has declared HACCP the most effective food safety system.
ISO 14001 is an international standard that specifies the requirements for an Environmental Management System. Valamar has been applying the ISO 14001 standard since 2009 with the goal of protecting the environment and balancing social and economic needs. By applying this standard, Valamar’s actions increase positive environmental impacts and prevent adverse impacts on the environment and on guests and employees.
ISO 50001 is an international standard that specifies the requirements for an Energy Management System. Valamar has been applying the ISO 50001 standard since 2016 with the aim of rationally using natural resources, improving energy efficiency and reducing greenhouse gas emissions.
Travelife Gold is a certificate awarded to a hotel for applying sustainability criteria. Travelife certifies hotels against a GSTC-recognised Standard containing 163 criteria. 28 of our hotels are certified or in the process of certification.
Sustainable Hotel by UPUHH (Association of Employers in Croatian Hospitality) is prestigious certificate that promote sustainability in the hospitality industry with the active management of social and environmental impacts. By introducing this certification label, Valamar has strengthened its green business practice while achieving a balance with environmental protection in the broadest sense and social inclusion in the local community.
EU Ecolabel is the European Commission's label of environmental excellence confirming that Valamar's products and services with this label meet environmental standards. The aim of introducing this standard is to more effectively manage the reduction of negative impacts on the environment, health, climate, and energy and resource consumption.
* Protocols related to the management of quality and safety of food and beverages, as well as energy and environmental protection, are implemented in the Valamar Obertauern Hotel and Kesselspitze Valamar Collection Hotel in accordance with Health & Safety standards, although these certificates are valid only for Valamar properties in Croatia. Health and safety measures are carried out in accordance with applicable regulations by the Austrian government.