Frequently asked questions (FAQ)

Are bed sheets included in apartments and how often are the towels changed?

Yes, apartments and camping homes come with bed sheets and towels are changed as needed.

Are towels included in the price for hotel rooms?

Yes, in all our facilities, towels are included in the price.

What is the extra charge for umbrellas and beach chairs?

In facilities where there is a surcharge, the price runs from HRK 30 - 50 (ca. € 4 - 8).

What is the transfer charge?

Please contact our Reservation Centre for the price of transfers.

Are deck chairs and umbrellas at the pool included in the price?

Yes, these are included in the price.
Sun loungers and umbrellas by the outdoor pool of the Corinthia Baška Sunny Hotel are available at an extra charge.

Can a mini-fridge be rented at the reception desk?

Mini-fridges cannot be rented.

Is the parking lot guarded?

Yes, all of our parking lots have security.

Is it possible to pay for accommodation with an ATM card?

Yes, you may pay with an ATM card.

Is it possible to receive gluten-free food?

Yes, this can be arranged with the hotel.

Is it possible to enter a room prior to check-in (2 p.m.)?

If the room is unoccupied, the hotel may approve earlier entrance.

Can I check in after 20:00?

Yes, it is also possible to check-in after 20:00.

Is the rate the same for booking online as calling the Reservation Centre?

The price is the same, however we invite you to make a reservation through our website to avoid any possible delays in our response time during the season.

Is my card information safe on your pages?

Yes, your card information is secure. Your credit card is required only as guarantee of your booking. A secure transaction and the protection of your privacy are our top priorities. Our website uses Secure Socket Layer (SSL) technology, which guarantees safe and secure data transfer. SSL technology is the industry standard and the best available software for secure online transactions.

Why can’t I book several rooms?

If you want to book more than one room, it is necessary to repeat the entire booking process. Each room has to be booked separately.

Will I get the room on the photograph, and do the rooms correspond to those in the photographs?

We cannot guarantee that you will get the exact same room, but the room types are identical.

Can you send me the rates for an entire month or season?

Our rates change depending on offer/ demand.

What is the hotel’s beach like, and do I pay for access to it?

You can find a description of the beach on our web pages in the description of the hotel. Access to beaches is free of charge.

Can I pay in euros or with a credit card?

You may pay in euros and by credit cards.

What types of credit cards can be used to pay online?

We accept MasterCard, Visa and Maestro.

Can I request a specific location for my room/apartment (a specific floor, views, etc.)?

Your preferences will be conveyed to the reception desk, who will attempt to satisfy you, but we cannot make any guarantees.

How can I cancel a booking?

You can cancel your booking online or via our Reservation Centre.

Are extra beds/children’s beds available?

Extra beds are available in rooms which include this in their description. Children’s beds come at an extra charge of €5 per day, except in Valamar Collection hotels & resorts where this service is free of charge.

What is the charge for fitness/wellness?

Fitness/wellness comes with an extra charge in the Valamar Diamant Hotel and the Koralj Hotel; it is free of charge in other hotels.

Can breakfast be served in my room?

Certainly, with an extra charge.

What is the charge for WLAN internet access?

WLAN is free in all of our hotels if you give us your e-mail address.

Is it possible to arrange for a tour guide?

Certainly, we can arrange a tour guide for you. For inquiries and reservations contact our Valamar Experience Concierge.

Are pets allowed in hotels/apartments?

Pets are allowed in certain hotels/apartments, all informations can be found here.

If I change the date of my stay, will this affect the price?

All such questions should be directed to our Reservation Centre.

Are your indoor pools available during the season as well?

All of our indoor pools are open during the season.

Where is the parking for Isabella Valamar Collection Island Resort guests?

For guests staying at the Isabella Valamar Collection Island Resort, parking is ensured in the Žatika parking . Transport from the parking lot to the resort and back is free (transport from the parking lot to the boat is available daily from 7am to 10pm during pre-season and from 7am to 11pm during high season, while the boat is available from 7am to 12pm).

Where is the parking for guests at the Valamar Riviera Hotel?

Parking for guests at the Valamar Riviera Hotel is at the Žatika parking lot.

Is it possible to stay in the room longer on the departure date? How much does this cost?

Yes, you may extend your stay. An extended stay is 50% of the room rate.

Is there an exchange office at the reception desk?

Yes, there is an exchange office at the reception desk.

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