Terms & Conditions

General conditions Reservation warranty Conditions for children Reservation cancellation conditions Best price guarantee House rules

GENERAL CONDITIONS

  • For each reservation made through Valamar online booking or Valamar reservation center, we guarantee the lowest price.
  • For stays without previously made reservations, the prices and conditions in accordance with the valid price list on the reception apply.
  • Sojourn tax is included in price
  • Tourist tax is not included in the price of the Valamar Obertauern Hotel, OBERTAUERN [PLACES] HOTEL by Valamar, ex. Marietta Hotel and Kesselspitze Valamar Collection Hotel. Tourist tax is € 2,45. Registration number according to the Overnight Accommodation Tax Act: 50422-023853-2023 (OBERTAUERN [PLACES] HOTEL by Valamar, ex. Marietta Hotel).
  • If you are interested to reserve a stay with breakfast, please either contact the Valamar reservation center
    (tel: + 385 52 465 000; e-mail: (reservations@valamar.com ) or leave a note in the "comments" section of online booking and You will then receive a confirmation with the wanted service.
  • Deductions from half board price for stays with breakfast per day per room are as follows:

Hotels in Rabac; Poreč; Krk; Rab:

  • 5 € in single-bed rooms
  • 10 € in double/twin rooms
  • 15 € in triple rooms, quad rooms and studios
  • 20 € in family rooms, suites and residence rooms

Baby cot on request

  • Baby cot 5,- € per day.
  • Baby cot is available free of charge in : Girandella Family, Girandella Maro Suites, Girandella Villas, Marea Valamar Collection Suites, Isabella Valamar Collection Island Resort, Kesselspitze Valamar Collection Hotel
  • Included in the apartment price are: bed linen, electricity and water consumption, kitchenware and tableware, cleaning materials, weekly change of bed linen and final cleaning.
    Optional:
    - there are towels in the apartment
    - towels are changed as needed
    - Possibility of half board

Pets are allowed in most hotels and resorts

  • The charge for pet accommodation is:
    - 35 € per day in hotels and resorts of the Valamar Collection brand
    - 30 € per day in hotels and resorts of the Valamar Hotels & Resorts and [PLACES] by Valamar brands
    - 25 € per day in hotels and resorts of the Sunny by Valamar brand
  • When booking, the guest is required to provide information about the pet. Each pet must have a health certificate. The list of banned dog breeds and house rules are available here. By confirming the reservation, the guest automatically accepts full responsibility for the pet.

Parking included in price except for:

Facility

Price per day

Dubrovnik

Dubrovnik President Valamar Collection *****

12 €

Valamar Lacroma Dubrovnik Hotel ****

8 €

Valamar Tirena Hotel ****

8 €

Club Dubrovnik Sunny Hotel ***

8 €

Poreč

Valamar Riviera Hotel & Residence **** - parking Žatika

5 €

Isabella Valamar Collection Island Resort ****/***** - parking Žatika

5 €

Marea Valamar Collection Suites *****

4 €

Valamar Parentino Hotel ****

3 €

Valamar Diamant Hotel & Residence ****/***

3 €

Crystal Sunny Hotel

3 €

Rubin Sunny Hotel

3 €

Makarska

Valamar Meteor Hotel ****

6.50 €

DALMACIJA [PLACES] HOTEL

6.64 €

Makarska Sunny Resort

6 €

  • At check-in you will be asked to confirm your departure date. In the case of an earlier departure a fee in the amount of one-night stay per unit will be applied. In the period from 30 June until 01 September that fee includes all remaining days of your stay. The early departure fee might not be applied in case of illness or force majeure.
  • In the event of overbooking, the hotel reserves the right to accommodate guests in a property of the same or higher category.
  • If five or more accommodation units are booked, different payment/cancellation conditions apply.
  • In order to maintain the scale of the value of mutually agreed considerations, and taking into account the current circumstances (primarily, the trend of inflation rates) which could significantly distort that scale, we can correct the final nominal price of the contracted service in the event that after the conclusion of this contract, the cumulative index of the monthly inflation rate, which is published by EUROSTAT for the Republic of Croatia, exceeds 110.00 in the current month compared to September 2023, up to the amount of the inflation rate thus calculated.
    The price correction will be implemented taking into account the circumstances of the specific case and acting in accordance with the principle of equal value of contractual considerations. The price correction can be implemented no later than one month before the date of arrival, which we will inform the guest about by email or in some other appropriate way. The guest will inform us whether they accept the new price calculation of services or reject this calculation within 8 days, whereby this Agreement will be considered terminated. In the latter case, our obligations are limited to a refund of any amount of the service price received.
  • You can arrange travel insurance via email at travel.insurance@valamar.com. Valid for Valamar Riviera d.d. and Imperial Riviera d.d.

RESERVATION WARRANTY

  • Your credit card is used as a reservation guarantee. Credit card may be pre-authorised and charged in the amount of your first night’s stay. Payment is upon arrival at the reception desk with credit card or cash. We accept MasterCard, Visa and Maestro.
  • If you do not have a credit card you can guarantee your stay by making a deposit in the amount of the cost of one night per room. The deposit must be paid within 7 days upon receipt of the confirmation and the payment slip must include the booking confirmation number.
  • Information for making a deposit is as follows:
  • Raiffeisenbank Austria d.d.
  • Magazinska cesta 69
  • 10000 Zagreb
  • IBAN: HR6824840081502015413
  • SWIFT : RZBHHR2X

When paying, please indicate as the recipient:

  • Valamar Riviera d.d.
  • Stancija Kaligari 1
  • 52 440 Poreč
view properties
  • Zagrebačka banka d.d.
  • Trg bana Josipa Jelačića 10
  • 10000 Zagreb
  • IBAN: HR1923600001101686064
  • SWIFT: ZABAHR2X

When paying, please indicate as the recipient:

  • Imperial Riviera d.d.
  • Jurja Baraković 2
  • 51280 Rab
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  • Zagrebačka banka d.d.
  • Trg bana Josipa Jelačića 10
  • 10000 Zagreb
  • IBAN: HR2323600001102921772
  • SWIFT: ZABAHR2X

When paying, please indicate as the recipient:

  • Helios Faros d.d.
  • Naselje Helios 5
  • 21460 Stari Grad
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  • Salzburger Sparkasse Bank AG
  • Rainerstraße 4
  • 5021 Salzburg
  • IBAN: AT88 2040 4000 4132 6778
  • SWIFT: SBGSAT2SXXX 
  • VAT ID: AT50245104
  • Registry no: FN195893D

When paying, please indicate as the recipient:

  • Valamar Obertauern GmbH,
  • Gamsleitenstr. 6
  • 5562 Obertauern
  • Austria
  • Raiffeisenbank Lungau eGen
  • Bankstelle Mauterndorf
  • Markt 87
  • A- 5570 Mauterndorf
  • IBAN AT74 3506 3000 4210 6559
  • BIC RVSAAT2S063
  • VAT id: ATU 78231316
  • Registry no FN 581638a

When paying, please indicate as the recipient:

  • Kesselspitze GmbH & Co KG,
  • Alpenstrasse 1
  • 5562 Obertauern
  • Austria
  • RAIFFEISENVERBAND SALZBURG eGen
  • Schwarzstraße 13-15
  • 5021 Salzburg
  • IBAN: AT51 3506 3000 4210 7458
  • BIC: RVSAAT2S063
  • VAT id: ATU77930946
  • Registry no: FN 576020p

When paying, please indicate as the recipient:

  • Valamar Marietta GmbH
  • Ringstrasse 8
  • 5562 Obertauern
  • Austria
  • The property reserves the right to preauthorize the credit card in the amount of the cost of your stay.
  • For a 100% relaxed holiday you can already now pre-pay your accommodation - just click on this link www.valamar.com/guarantee and follow the instructions.
  • Payment upon arrival is possible:
    1. by cash in EUR as stated on your booking confirmation (for amounts under €10,000.00)
    2. by cash in any other currency or by credit card or Maestro card based on the current exchange rate. The current exchange rate is stated on the invoice.
  • Check-in: 14.00 - 18.00 *
  • Check-out until 10.00
* Please inform the reservation centre on your late arrival or we won't be able to guarantee the booking related to your accommodation.

  • Credit card is required for booking. We accept EuroCard/MasterCard or Visa. When you click on 'Confirm Reservation', your credit card will be temporarily preauthorized with €1.00 for the purposes of validation. This sum will be automatically refunded by your bank within a few days.
  • Your personal data, and the data on your credit card, are fully protected. The transfer of data is carried out via a safe server.
  • Valamar, as the data controller, processes your personal data collected during the accommodation reservation process for the purpose of fulfilling the accommodation contract and legal obligations related to the hospitality industry, and may use them for other purposes provided for by positive regulations. Please also read our Privacy Policy.

CONDITIONS FOR CHILDREN

Valid for children over the age of 2* included in the booking of the selected accommodation unit providing they meet the age criteria of the selected property and have their own bed.
*Children from the age of 0 to 2 stay for free. Regardless of age, children must be included in the booking.

Children from 2 up to 9,99 years

  • Poreč: Lanterna Resort

Children from 2 up to 11,99 years

  • Poreč: Valamar Parentino Hotel
  • Rabac: Valamar Sanfior Hotel & Casa
  • Krk: Krk Sunny Hotel
  • Island of Rab: Imperial Valamar Collection Hotel; Valamar Padova Hotel; Valamar Carolina Hotel & Villas; San Marino Resort; Suha Punta Apartments
  • Makarska: Makarska Sunny Resort

Children from 2 up to 12,99 years

  • Poreč: Naturist Resort Solaris

Children from 2 up to 13,99 years

  • Poreč: Marea Valamar Collection Suites; Valamar Diamant Hotel & Residence; Crystal Sunny Hotel; Rubin Sunny Hotel; Isabella Valamar Collection Island Resort; Valamar Riviera Hotel & Residence
  • Rabac: Rabac Sunny Hotel; Girandella Family; Girandella Villas
  • Makarska: Valamar Meteor Hotel
  • Island of Hvar: Arkada Hotel
  • Dubrovnik: Valamar Tirena Hotel; Club Dubrovnik Sunny Hotel; Dubrovnik President Valamar Collection Hotel; Valamar Lacroma Dubrovnik Hotel

Guests should be min. 15,99 years old. Persons older then 15,99 years of age are considered adults.

  • Rabac: Valamar Girandella Designed for Adults

Children from 2 up to 14,99 years

  • Baška: Corinthia Baška Sunny Hotel; Zvonimir Sunny Hotel
  • Island of Hvar: Valamar Amicor Green Resort

Children from 2 up to 15,99 years

  • Poreč: Valamar Tamaris Resort
  • Rabac: Girandella Maro Suites; Valamar Bellevue Resort

Valamar Obertauern Hotel

  • Children up to 5,99 years of age stay for free.

Kesselspitze Valamar Collection Hotel

  • Children up to 1,99 years of age stay for free.

OBERTAUERN [PLACES] HOTEL by Valamar, ex. Marietta Hotel

  • Children up to 3,99 years of age stay for free.

RESERVATION CANCELLATION CONDITIONS (depending on the chosen Rate type):


EARLY BOOKING RATE

  • Free of charge cancellation up to 14 days prior to arrival until 14:00 hours (CET).
  • Credit card is required as a guarantee for your reservation.
  • In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
  • Your credit card may be pre-authorised 42 days prior to arrival in the amount of your first night's stay.
  • You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.
  • Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.

STANDARD RATE

  • Free of charge cancellation:
    - up to 4 days prior to arrival until 14:00 hours (CET) (Valamar Hotels & Resorts, [PLACES] by Valamar, Sunny by Valamar) - see properties
    - up to 2 days prior to arrival until 14:00 hours (CET) (Dubrovnik) - see properties
    - up to 7 days prior to arrival until 14:00 hours (CET) (Valamar Collection) - see properties
  • Credit card is required as a guarantee for your reservation.
  • In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
  • Your credit card may be pre-authorised 21 days prior to arrival in the amount of your first night's stay.
  • Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.
  • You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.

ADVANCE PURCHASE RATE:

  • The reservation cannot be modified or canceled.
  • The full amount of the reservation will be charged within seven days of booking.

RESERVATION CANCELLATION CONDITIONS
Kesselspitze Valamar Collection Hotel, Valamar Obertauern Hotel, OBERTAUERN [PLACES] HOTEL by Valamar, ex. Marietta Hotel

EARLY BOOKING RATE

  • Free of charge cancellation up to 45 days prior to arrival until 14:00 hours (CET).
  • During the cancellation period, we may charge up to 70% of the reservation amount to your credit card.
  • For cancellation after the cancellation period, the amount charged to your card will not be refunded.

STANDARD RATE

  • Free of charge cancellation up to 30 days prior to arrival until 14:00 hours (CET).
  • During the cancellation period, we may charge up to 70% of the reservation amount to your credit card.
  • For cancellation after the cancellation period, the amount charged to your card will not be refunded.

ADVANCE PURCHASE RATE

  • The reservation cannot be modified or canceled.
  • The full amount of the reservation will be charged within seven days of booking.

BEST PRICE GUARANTEE

If you book your accommodation directly on the Valamar website or through our reservation centre, we guarantee the best online price.

  • If you find a more favourable online price – for the same property, the same dates, the same accommodation unit and the same service – than the one published on our website, following confirmation, we will offer you the more favourable price you found minus an additional 5% discount.
  • Write us an e-mail (reservations@valamar.com).
  • We will verify your request to make sure that it complies with our Terms and conditions. If your request is valid, we will grant you an additional 5% discount on the lower rate that you found.
  • Our reservation centre will verify your request and contact you within 72 hours.

Terms and conditions:

  • A competitive price can be booked online on another website under exactly the same price list conditions as the current conditions on the Valamar website. Such a competitive price must be bookable online and in real time.
  • The price must refer to the same hotel, same type of accommodation unit, same period of stay, same service and same number of guests. The guarantee does not apply to websites offering non-transparent prices and services (e.g. priceline.com, hotwire.com) or any of their affiliates or similar websites. The guarantee also does not apply to online reservations made through other websites that do not provide and confirm the name of the hotel/facility during the reservation process to the guest.
  • The guarantee does not apply to competitive prices that have restrictions in their reservation terms which significantly differ from the reservation restrictions on the Valamar website (cancellation policy, deposit limits, minimum stay, etc.).
  • The guarantee does not apply to any non-public or confidential prices, prices that require advance payments and prepaid vouchers, hotel rooms sold as a part of holiday packages with other services included, corporate discounted prices, group prices, coupon sales, etc.
  • The guarantee applies to the final price for the entire stay, including all service charges, taxes, or other fees.
  • The guarantee is applied to the total price for the entire stay rather than to the price for one or several days during the stay.
  • The guarantee will not apply if the prices differ by €5 or less per day.

HOUSE RULES

By booking accommodation and staying at our facility, you undertake to obey these house rules and related provisions.

  • 1. All well-mannered and polite guests, who treat others with respect, are welcome to our facilities.
  • 2. Carefully use all devices and installations in the facility.
  • 3. Please keep your valuables, money, and documents in the in-room safe or at the reception desk. The hotel and apartment management is not liable for lost or stolen valuables not stored in the in-room safe.
  • 4. Visitors are allowed only if approved by the reception desk staff and if they have registered with their ID card.
  • 5. Do not bring flammable or explosive materials or substances with strong or unpleasant smells inside the facility.
  • 6. You may use all hotel amenities. However, if you damage or destroy anything, we will charge the expense to your bill.
  • 7. Local voltage is 220 V. We kindly ask you to adjust all your electrical appliances (razors, hair dryers, phone chargers) to that standard. The use of other own devices is not allowed without the approval of the reception desk staff. Please make sure to always unplug your devices and chargers form the electric socket if they are not under supervision to prevent the risk of fire.
  • 8. For the sake of other guests, please refrain from making excess noise in your room, especially when using the television or audio system.
  • 9. Children under 10 years of age may use the lifts only if accompanied by an adult.
  • 10. Only certain Valamar facilities allow pets. The guests staying with pets must accept and respect the house rules for pets.
  • 11. For safety reasons and to save energy, please lock your balcony door and entry door whenever you leave your room.
  • 12. The adults accompanying minors are fully liable for any damage that might be incurred by the minors to any person or property within the facility. The parents or other escorting adults are responsible for the conduct of the minors they accompany and must ensure that they respect the peace and quiet on the premises.
  • 13. Check in is from 2:00 pm on. Check out is before 10:00 am and by then you must leave your room and return the contactless card or key to the reception desk staff. If there is a luggage storage room at the facility, you can store your luggage there until departure.
  • 14. Some restaurants have a dress code policy. For the comfort of all guests, please do not enter the restaurants in bathing suits, shorts, or torn or inappropriate clothing.
  • 15. Please bear in mind that, for health and safety reasons, children (depending on their age) are not allowed to use or have limited access to some amenities of wellness and fitness centres if these are available at the facility. You may read more about limitations in the house rules of the relevant centres or turn to the wellness or fitness centre staff.
  • 16. E-scooter drivers must use the cycle paths or tracks in the marked direction. Exceptionally, if there are no cycle paths or tracks, they may use the pedestrian zones and sidewalks, but are not allowed to exceed the walking speed.
  • 17. It is forbidden to use drones within the facility without prior approval from the facility management.
  • 18. It is forbidden to display symbols that promote racist ideologies and/or totalitarian regimes or behave in a way to disturb other guests and/or the staff. We reserve the right to cancel accommodation services to anyone who disrespects this rule.
  • 19. We reserve the right to cancel and/or deny our services to any guest who violates positive regulations and house rules, and/or behaves in an inappropriate or a disruptive manner.

We wish you a pleasant stay and hope you will take many unforgettable memories home with you!


Camping Adriatic Terms and Conditions

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