Terms & Conditions

General conditions Reservation warranty Conditions for children Reservation cancellation conditions Best price guarantee

GENERAL CONDITIONS

  • For each reservation made through Valamar online booking or Valamar reservation center, we guarantee the lowest price.
  • For stays without previously made reservations, the prices and conditions in accordance with the valid price list on the reception apply.
  • Sojourn tax is included in price
  • Tourist tax is not included in the price of the Valamar Obertauern Hotel.
  • If you are interested to reserve a stay with breakfast, please either contact the Valamar reservation center 
    (tel: + 385 52 465 000; e-mail: (reservations@valamar.com ) or leave a note in the "comments" section of online booking and You will then receive a confirmation with the wanted service.
  • Deductions from half board price for stays with breakfast per day per room are as follows:

Hotels in Rabac; Poreč; Krk; Rab:

  • 5 € in single-bed rooms
  • 10 € in double/twin rooms
  • 15 € in triple rooms, quad rooms and studios
  • 20 € in family rooms, suites and residence rooms
  • Baby cot 5,- € per day.
  • Baby cot 4,- € per day. (hotels on the island of Rab)
  • Baby cot 6,- € per day (Valamar Atrium Baška Residence, Valamar Zvonimir Hotel, Valamar Villa Adria)
  • Included in the apartment price are: bed linen, electricity and water consumption, kitchenware and tableware, cleaning materials, weekly change of bed linen and final cleaning.
    Optional:
    - there are towels in the apartment
    - towels are changed as needed
    - Possibility of half board

Pets are allowed only on request

  • Pets are allowed at an extra charge of 20 € per day, except in 2-star properties and San Marino Sunny Resort by Valamar, where the charge is 10 € per day, and in the Valamar Obertauern Hotel, where it is 29 € per day. When booking, the guest is required to provide information about the pet type ( max. 12 kg). Pets must have a certificate to guarantee their health. By confirming the booking, the customer automatically accepts the full responsibility for his pet.

Poreč

  • Valamar Tamaris Villas ****
  • Valamar Riviera Hotel & Residence ****
  • Valamar Pinia Hotel ***
  • Valamar Diamant Residence ***
  • Naturist Resort Solaris ***
  • Lanterna Sunny Resort by Valamar **

Rabac

  • Valamar Collection Girandella Resort *****/****
  • Valamar Sanfior Hotel &Casa****
  • Allegro Sunny Hotel by Valamar ***
  • Miramar Sunny Hotel by Valamar ***

Dubrovnik

  • Tirena Sunny Hotel by Valamar ***
  • Valamar Club Dubrovnik ***

Krk, Island of Krk

  • Valamar Koralj Hotel ***

Island of Rab

  • Valamar Collection Imperial Hotel ****
  • Eva Sunny Hotel &Residence by Valamar **/***
  • San Marino Sunny Resort by Valamar ***

Baška, Island of Krk

  • Valamar Atrium Baška Residence ****/*****
  • Valamar Villa Adria ****

Parking included in price except for:

Facility

Price per day

Dubrovnik

Valamar Collection Dubrovnik President *****

9.5 €

Valamar Lacroma Dubrovnik Hotel ****

8 €

Valamar Argosy Hotel ****

8 €

Tirena Sunny Hotel by Valamar ***

6,50 €

Valamar Club Dubrovnik ***

6 €

Poreč

Valamar Riviera Hotel &Residence****

10 €

Valamar Riviera Hotel &Residence **** - parking Žatika

5 €

Valamar Collection Isabella Island Resort ****/***** - parking Žatika

5 €

Valamar Collection Marea Suites *****

4 €

Valamar Zagreb Hotel ****

3 €

Valamar Diamant Hotel &Residence****/***

3 €

Valamar Crystal Hotel ***

3 €

Rubin Sunny Hotel by Valamar ***

3 €

Valamar Pinia Hotel ***

3 €

Pical Sunny Hotel by Valamar **

1 €

Rabac

Valamar Collection Girandella Resort *****/****

2 €

Makarska

Valamar Meteor Hotel ****

5 €

Dalmacija Sunny Hotel by Valamar ***

6,75 €

  • At check-in you will be asked to confirm your departure date. In the case of an earlier departure a fee in the amount of one-night stay per unit will be applied. In the period from 30 June until 01 September that fee includes all remaining days of your stay. The early departure fee might not be applied in case of illness or force majeure.
  • In the event of overbooking, the hotel reserves the right to accommodate guests in a property of the same or higher category.

RESERVATION WARRANTY

  • Your credit card is used as a reservation guarantee. Credit card may be pre-authorised and charged in the amount of your first night’s stay. Payment is upon arrival at the reception desk with credit card or cash. We accept American Express, MasterCard, Diners Club, Visa and Maestro.
  • If you do not have a credit card you can guarantee your stay by making a deposit in the amount of the cost of one night per room. The deposit must be paid within 7 days upon receipt of the confirmation and the payment slip must include the booking confirmation number.
  • Information for making a deposit is as follows:

    Zagrebačka banka d.d.
    Trg Bana Josipa Jelačića 10
    10000 Zagreb
    IBAN: HR4123600001101319202
    SWIFT : ZABAHR2X

    When making a payment, please specify the following for the user:
    Valamar Riviera d.d.
    Stancija Kaligari 1
    52 440 Poreč

  • The property reserves the right to preauthorize the credit card in the amount of the cost of your stay.
  • For a 100% relaxed holiday you can already now pre-pay your accommodation - just click on this link www.valamar.com/guarantee and follow the instructions.
  • Payment upon arrival is possible:
    1. by cash in HRK (Croatian currency)
    2. by cash in EUR as stated on your booking confirmation
    3. by cash in any other currency or by credit card or Maestro card based on the current exchange rate. The current exchange rate is stated on the invoice.
  • For Croatian citizens payment is allowed only in HRK or with credit cards.
  • Please note that your credit card will be charged in HRK (Croatian currency). Your bank hereinafter converts this amount to the currency of your domestic account. Due to your bank's exchange rate this may result in a slightly different (higher) total charge than the amount stated in HRK on our hotel invoice.
  • To avoid possible cost due to cancellation time we recommend you to purchase travel insurance with our partners UNIQA www.valamar.com/en/travel-insurance and make your holiday more safe.
  • Check-in: 14.00 - 18.00 *
  • Check-out until 10.00
* Please inform the reservation centre on your late arrival or we won't be able to guarantee the booking related to your accommodation.

  • Credit card is required for booking. We accept American Express, EuroCard/MasterCard, Diners Club or Visa.
  • Your personal data, and the data on your credit card, are fully protected. The transfer of data is carried out via a safe server.

CONDITIONS FOR CHILDREN

Children from 2 up to 5,99 years

  • Island of Rab: Valamar Collection Imperial Hotel

Children from 2 up to 11,99 years

  • Poreč: Valamar Diamant Hotel &Residence
  • Rabac: Valamar Sanfior Hotel &Casa
  • Krk: Valamar Koralj Hotel
  • Island of Rab: Valamar Padova Hotel, San Marino Sunny Resort by Valamar, Eva Sunny Hotel &Residence by Valamar
  • Makarska: Dalmacija Sunny Hotel by Valamar
  • Dubrovnik: Tirena Sunny Hotel by Valamar; Valamar Argosy Hotel; Valamar Collection Dubrovnik President Hotel; Valamar Lacroma Dubrovnik Hotel

Children from 2 up to 12,99 years

  • Rabac: Valamar Girandella Family; Valamar Girandella V Level Villas; Valamar Girandella Designed for Adults; TUI Family Life Bellevue Resort

Children from 2 up to 13,99 years

  • Poreč: Valamar Collection Marea Suites; Valamar Crystal Hotel; Valamar Pinia Hotel; Valamar Rubin Hotel; Pical Sunny Hotel by Valamar; Valamar Parentino Hotel, Valamar Zagreb Hotel; Naturist Resort Solaris, Valamar Collection Isabella Island Resort, Valamar Riviera Hotel &Residence
  • Rabac: Allegro Sunny Hotel by Valamar; Miramar Sunny Hotel by Valamar
  • Dubrovnik: Valamar Club Dubrovnik

Children from 2 up to 14,99 years

  • Baška: Corinthia Baška Sunny Hotel by Valamar; Valamar Zvonimir Hotel

Children from 2 up to 15,99 years

  • Poreč: Valamar Tamaris Resort
  • Rabac: Valamar Girandella Maro Suites
  • Makarska: Valamar Meteor Hotel, Rivijera Sunny Resort by Valamar

Exclusive child-free hotel (guests should be min. 16 years old)

  • Island of Rab: TUI SENSIMAR Carolina Resort by Valamar

Valamar Obertauern Hotel

  • Children up to 4 years of age stay for free.
  • Children from 4 up to 14,99 years

RESERVATION CANCELLATION CONDITIONS (depending on the chosen Rate type):

ADVANCE PURCHASE RATE:

  • Your credit card will be charged with the total amount of your reservation. Once booked this reservation cannot be modified or cancelled without charge. In case of a no-show the total booking amount will be charged

EARLY BOOKING RATE:

  • Free of charge cancellation up to 21 days prior to arrival until 14:00 hours (CET).
  • Credit card is required as a guarantee for your reservation.
  • In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
  • Your credit card may be pre-authorised 42 days prior to arrival in the amount of your first night's stay.
  • You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.
  • Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.

STANDARD RATE:

  • Free of charge cancellation:
    - up to 4 days prior to arrival until 14:00 hours (CET) (Valamar Tamaris Resort, Valamar Diamant Hotel &Residence, Valamar Parentino Hotel, Valamar Zagreb Hotel, Valamar Riviera Hotel &Residence , Valamar Crystal Hotel, Rubin Sunny Hotel by Valamar, Valamar Pinia Hotel, Pical Sunny Hotel by Valamar, Naturist Solaris Resort, Lanterna Sunny Resort by Valamar, Valamar Sanfior Hotel &Casa , Miramar Sunny Hotel by Valamar, Allegro Sunny Hotel by Valamar, Valamar Koralj Hotel, Valamar Atrium Baška Residence, Valamar Villa Adria, Valamar Zvonimir Hotel, Corinthia Baška Sunny Hotel by Valamar, Valamar Collection Imperial Hotel, Valamar Padova Hotel, TUI SENSIMAR Carolina Resort by Valamar, San Marino Sunny Resort by Valamar, Valamar Meteor Hotel, Dalmacija Sunny Hotel by Valamar, Rivijera Sunny Resort by Valamar, Valamar Lacroma Dubrovnik Hotel, Valamar Argosy Hotel, Tirena Sunny Hotel by Valamar, Valamar Club Dubrovnik Hotel)
    - up to 7 days prior to arrival until 14:00 hours (CET) (Valamar Collection Marea Suites, Valamar Isabella Hotel, Valamar Isabella Castle, Valamar Isabella Villas, Valamar Isabella Miramare, Valamar Collection Dubrovnik President Hotel, Valamar Collection Girandella Resort, TUI Family Life Bellevue Resort)
  • Credit card is required as a guarantee for your reservation.
  • In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
  • Your credit card may be pre-authorised 21 days prior to arrival in the amount of your first night's stay.
  • Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.
  • You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.

RESERVATION CANCELLATION CONDITIONS (Valamar Obertauern Hotel):

  • Free of charge cancellation up to 21 days prior to arrival until 14:00 hours (CET).
  • Credit card is required as a guarantee for your reservation.
  • During the cancellation period, we may charge up to 70% of the reservation amount to your credit card.
  • For cancellation after the cancellation period, the amount charged to your card will not be refunded.

BEST PRICE GUARANTEE

If you book your accommodation directly on the Valamar website or through our reservation centre, we guarantee the best online price.

  • If you find an online price that is lower than the one published on our website for the same hotel, dates, rooms and service, after verification we will offer you this same rate reduced by an additional 5%.
  • Write us an e-mail (reservations@valamar.com).
  • We will verify your request to make sure that it complies with our Terms and conditions. If your request is valid, we will grant you an additional 5% discount on the lower rate that you found.
  • Our reservation centre will verify your request and contact you within 72 hours.

Terms and conditions:

  • The competitive price must be bookable online on another website under the same conditions as those on the Valamar website. Such a competitive price must be bookable online and in real time.
  • The price must refer to the same hotel, same type of accommodation unit, same period of stay, same service and same number of guests. The guarantee does not apply to websites offering non-transparent prices and services (e.g. priceline.com, hotwire.com) or any of their affiliates or similar websites. The guarantee also does not apply to online reservations made through other websites that do not provide and confirm the name of the hotel/facility during the reservation process to the guest.
  • The guarantee does not apply to competitive prices that have restrictions in their reservation terms which significantly differ from the reservation restrictions on the Valamar website (cancellation policy, deposit limits, minimum stay, etc.).
  • The guarantee does not apply to any non-public or confidential prices, prices that require advance payments and prepaid vouchers, hotel rooms sold as a part of holiday packages with other services included, corporate discounted prices, group prices, coupon sales, etc.
  • The guarantee applies to the final price for the entire stay, including all service charges, taxes, or other fees.
  • The guarantee is applied to the total price for the entire stay rather than to the price for one or several days during the stay.
  • The guarantee will not apply if the prices differ by €5 or less per day.

GROUP POLICY

  • When booking more than 5 rooms, different policies and additional supplements may apply.
* Please note: "1 overnight stay" means payment of the first day of your reservation.

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