GENERAL CONDITIONS

• For each reservation made through Valamar online booking or Valamar reservation center, we guarantee the lowest price.
• For stays without previously made reservations, the prices and conditions in accordance with the valid price list on the reception apply.
• Sojourn tax is included in price
• Tourist tax is not included in the price of the Valamar Obertauern Hotel.
• If you are interested to reserve a stay with breakfast, please either contact the Valamar reservation center 
  (tel: + 385 52 465 000; e-mail: (reservations@valamar.com) or leave a note in the "comments" section of online booking and You will then receive a confirmation with the wanted service.
• Deductions from half board price for stays with breakfast per day per room are as follows:

Hotels in Rabac; Poreč; Krk; Rab:

• 5 € in single-bed rooms
• 10 € in double/twin rooms
• 15 € in triple rooms, quad rooms and studios
• 20 € in family rooms, suites and residence rooms

• Baby cot 5,- € per day.
• Baby cot 4,- € per day. (hotels on the island of Rab)
• Baby cot 6,- € per day (Valamar Atrium Baška Residence, Valamar Zvonimir Hotel, Valamar Villa Adria)
• Included in the apartment price are: bed linen, electricity and water consumption, kitchenware and tableware, cleaning materials, weekly change of bed linen and final cleaning.
  Optional:
  - there are towels in the apartment
  - towels are changed as needed
• Possibility of half board
• Pets are allowed only on request because of the limited room capacity in the following establishments:

• Pets are allowed at an extra charge of 20 € per day, except in 2-star properties, where the charge is 10 € per day, and in the Valamar Obertauern Hotel, where it is 29 € per day. When booking, the guest is required to provide information about the pet type. Pets must have a certificate to guarantee their health. By confirming the booking, the customer automatically accepts the full responsibility for his pet.
• Parking included in price except for:

• At check-in you will be asked to confirm your departure date. In the case of an earlier departure a fee in the amount of one-night stay per unit will be applied. In the period from 30 June until 01 September that fee includes all remaining days of your stay. The early departure fee might not be applied in case of illness or force majeure.
• In the event of overbooking, the hotel reserves the right to accommodate guests in a property of the same or higher category.

RESERVATION WARRANTY

• Your credit card is used as a reservation guarantee. Credit card may be pre-authorised and charged in the amount of your first night’s stay. Payment is upon arrival at the reception desk with credit card or cash. We accept American Express, MasterCard, Diners Club, Visa and Maestro.
• If you do not have a credit card you can guarantee your stay by making a deposit in the amount of the cost of one night per room. The deposit must be paid within 7 days upon receipt of the confirmation and the payment slip must include the booking confirmation number.
• Information for making a deposit is as follows:
  
  Zagrebačka banka d.d.
  Trg Bana Josipa Jelačića 10
  10000 Zagreb
  IBAN: HR4123600001101319202
  SWIFT : ZABAHR2X
  
  When making a payment, please specify the following for the user:
  Valamar Riviera d.d.
  Stancija Kaligari 1
  52 440 Poreč


• The property reserves the right to preauthorize the credit card in the amount of the cost of your stay.
• For a 100% relaxed holiday you can already now pre-pay your accommodation - just click on this link www.valamar.com/guarantee and follow the instructions.
• Payment upon arrival is possible:
  1. by cash in HRK (Croatian currency)
  2. by cash in EUR as stated on your booking confirmation
  3. by cash in any other currency or by credit card or Maestro card based on the current exchange rate. The current exchange rate is stated on the invoice.
• For Croatian citizens payment is allowed only in HRK or with credit cards.
• Please note that your credit card will be charged in HRK (Croatian currency). Your bank hereinafter converts this amount to the currency of your domestic account. Due to your bank's exchange rate this may result in a slightly different (higher) total charge than the amount stated in HRK on our hotel invoice.
• To avoid possible cost due to cancellation time we recommend you to purchase travel insurance with our partners UNIQA www.valamar.com/en/travel-insurance and make your holiday more safe.
• Check-in: 14.00 - 18.00 *
• Check-out until 10.00

• Credit card is required for booking. We accept American Express, EuroCard/MasterCard, Diners Club or Visa.
• Your personal data, and the data on your credit card, are fully protected. The transfer of data is carried out via a safe server.

CONDITIONS FOR CHILDREN

Children from 2 up to 5,99 years

• Island of Rab: Valamar Collection Imperial Hotel

Children from 2 up to 11,99 years

• Poreč: Valamar Diamant Hotel & Residence
• Rabac: Valamar Sanfior Hotel & Casa
• Krk: Valamar Koralj Hotel
• Island of Rab: Valamar Padova Hotel, San Marino Sunny Resort by Valamar, Eva Sunny Hotel & Residence by Valamar
• Makarska: Valamar Meteor Hotel, Dalmacija Sunny Hotel by Valamar, Rivijera Sunny Resort by Valamar
• Dubrovnik: Tirena Sunny Hotel by Valamar; Valamar Argosy Hotel; Valamar Collection Dubrovnik President Hotel; Valamar Lacroma Dubrovnik Hotel

Children from 2 up to 12,99 years

• Rabac: Valamar Girandella Family; Valamar Girandella V Level Villas; Valamar Girandella Designed for Adults; TUI Family Life Bellevue Resort

Children from 2 up to 13,99 years

• Poreč: Valamar Collection Marea Suites; Valamar Crystal Hotel; Valamar Pinia Hotel; Valamar Rubin Hotel; Pical Sunny Hotel by Valamar; Valamar Zagreb Hotel; Naturist Resort Solaris, Valamar Collection Isabella Island Resort, Valamar Riviera Hotel & Residence
• Rabac: Allegro Sunny Hotel by Valamar; Miramar Sunny Hotel by Valamar
• Dubrovnik: Valamar Club Dubrovnik

Children from 2 up to 14,99 years

• Baška: Corinthia Baška Sunny Hotel by Valamar; Valamar Zvonimir Hotel

Children from 2 up to 15,99 years

• Poreč: Valamar Tamaris Resort
• Rabac: Valamar Girandella Maro Suites

Exclusive child-free hotel (guests should be min. 16 years old)

• Island of Rab: Carolina Resort by Valamar

Valamar Obertauern Hotel

• Children up to 4 years of age stay for free.
• Children from 4 up to 14,99 years

RESERVATION CANCELLATION CONDITIONS (depending on the chosen Rate type):

• ADVANCE PURCHASE RATE:
  Your credit card will be charged with the total amount of your reservation. Once booked this reservation cannot be modified or cancelled without charge. In case of a no-show the total booking amount will be charged
• EARLY BOOKING RATE:
  • Free of charge cancellation up to 21 days prior to arrival until 14:00 hours (CET).
  • Credit card is required as a guarantee for your reservation.
  • In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
  • Your credit card may be pre-authorised 42 days prior to arrival in the amount of your first night's stay.
  • You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.
  • Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.
  
  
• STANDARD RATE:
  • Free of charge cancellation:
    - up to 4 days prior to arrival until 14:00 hours (CET) (Valamar Tamaris Resort, Valamar Diamant Hotel & Residence, Valamar Zagreb Hotel, Valamar Riviera Hotel & Residence, Valamar Crystal Hotel, Rubin Sunny Hotel by Valamar, Valamar Pinia Hotel, Pical Sunny Hotel by Valamar, Naturist Solaris Resort, Lanterna Sunny Resort by Valamar, Valamar Sanfior Hotel & Casa, Miramar Sunny Hotel by Valamar, Allegro Sunny Hotel by Valamar, Valamar Koralj Hotel, Valamar Atrium Baška Residence, Valamar Villa Adria, Valamar Zvonimir Hotel, Corinthia Baška Sunny Hotel by Valamar, Valamar Collection Imperial Hotel, Valamar Padova Hotel, Carolina Resort by Valamar, San Marino Sunny Resort by Valamar, Valamar Meteor Hotel, Dalmacija Sunny Hotel by Valamar, Rivijera Sunny Resort by Valamar, Valamar Lacroma Dubrovnik Hotel, Valamar Argosy Hotel, Tirena Sunny Hotel by Valamar, Valamar Club Dubrovnik Hotel)
    - up to 7 days prior to arrival until 14:00 hours (CET) (Valamar Isabella Hotel, Valamar Isabella Castle, Valamar Isabella Villas, Valamar Isabella Miramare, Valamar Collection Dubrovnik President Hotel, Valamar Collection Girandella Resort, TUI Family Life Bellevue Resort)
  • Credit card is required as a guarantee for your reservation.
  • In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
  • Your credit card may be pre-authorised 21 days prior to arrival in the amount of your first night's stay.
  • Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.
  • You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.

RESERVATION CANCELLATION CONDITIONS (Valamar Obertauern Hotel):

• Free of charge cancellation up to 21 days prior to arrival until 14:00 hours (CET).
• Credit card is required as a guarantee for your reservation.
• During the cancellation period, we may charge up to 70% of the reservation amount to your credit card.
• For cancellation after the cancellation period, the amount charged to your card will not be refunded.

GROUP POLICY

• When booking more than 5 rooms, different policies and additional supplements may apply.