Terms & Conditions

Reservation guarantee

• A bank card is required as a reservation guarantee.
• Specific payment and cancellation conditions depend on the selected rate type. For full details, please see our Reservation Cancellation Conditions.

Bank transaction guarantee

If you do not have a bank card, you can guarantee your stay with a deposit equal to the amount of the first night’s stay. The deposit must be paid within 7 days upon receipt of the confirmation and the payment slip must include the booking confirmation number.

Information for making a deposit is as follows:

Card validation and data protection

You can use Valamar’s reservation guarantee page to securely provide your card details and confirm your booking. If you prefer, you can also use the same link to pre-pay your stay in full at any time.

When you click “Confirm Reservation”, your bank card will be temporarily preauthorised with €1.00 for validation and security purposes. This sum is automatically refunded by your bank within a few days.

Payment for the remaining balance is made upon arrival at reception by bank card or cash.

Payment upon arrival is possible:

• by cash in euros (EUR), for amounts under €10,000.00;
• by bank card, or by cash in another currency, based on the current exchange rate stated on your invoice.

We accept Mastercard, Visa and Diners Club* cards.

* (Please note that Diners Club cards are not accepted at: Valamar Obertauern Hotel; Kesselspitze Hotel & Chalet, Valamar Collection; [PLACES] Obertauern by Valamar.)

Your bank card will be charged in euros (EUR). The charge will be processed in euros (EUR), and your bank or card issuer may convert this amount into the currency of your domestic account in accordance with its own exchange rate and fees at the time of processing. As a result, the amount appearing on your bank card statement may differ slightly from the amount stated in euros (EUR) on your hotel invoice.

Valamar Riviera d.d., Valamar Riviera d.d. Zweigniederlassung Austria, Imperial Riviera d.d., and HELIOS FAROS d.d. are not responsible for any differences arising from currency exchange or additional charges applied by your bank or card issuer.

All transactions and data transfers are carried out via a secure server. Your personal and payment data are protected and processed by Valamar Riviera d.d., Valamar Riviera d.d. Zweigniederlassung Austria, Imperial Riviera d.d. or HELIOS FAROS d.d. in accordance with applicable regulations and for the purpose of fulfilling the accommodation contract and legal obligations related to hospitality. For more details, please read our Privacy Policy.

Conditions for children

Children up to 2 years of age stay free of charge in all properties, but they must be included in the reservation. Special benefits for children over 2 years apply only if they are included in one accommodation unit, have their own bed, and meet the property's age criteria. Depending on the age and property, the child’s stay may be free or partially charged.

Stay included in the price

Partial charge for accommodation

Guests should be min. 16 years old. Persons older then 16 years of age are considered adults.

Rabac: Valamar Girandella Designed for Adults

Reservation Cancellation Conditions
(depending on the chosen rate type):

EARLY BOOKING RATE 2026 (also valid for New opening offer - Pical Resort, Jadran Heritage Hotel)

• A bank card is required as a guarantee for the reservation.
• Your bank card will be charged for the first night 30 days before arrival as a reservation guarantee. If the booking is cancelled within the free cancellation period, the charged amount will be refunded.
• Free cancellation is possible up to 21 days before arrival, by 2 pm CET. A full refund will be issued.
• For cancellation of the reservation after the cancellation period, we will retain the charged amount.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

EARLY BOOKING RATE 2025

• A bank card is required as a guarantee for the reservation.
• Your bank card can be pre-authorised 42 days before arrival for the amount of the first night stay.
• Free cancellation is possible up to 21 days before arrival, by 2 pm CET. A full refund will be issued.
• Within the cancellation period, we can charge your bank card for the amount of the first night stay per accommodation unit.
• For cancellation of the reservation after the cancellation period, we will retain the charged amount.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

STANDARD RATE 2026 (also valid for Be the first! offer - Pical Resort)

• A bank card is required as a guarantee for the reservation.
• Your bank card will be charged for the first night 30 days before arrival as a reservation guarantee. If the booking is cancelled within the free cancellation period, the charged amount will be refunded.
• Free cancellation with full refund is possible:
  - up to 2 days prior to arrival until 2 pm (CET) (Dubrovnik) - See properties
  - up to 4 days prior to arrival until 2 pm (CET) (Valamar Hotels & Resorts, [PLACES] by Valamar, Sunny by Valamar) - See properties
  - up to 7 days prior to arrival until 2 pm (CET) (Valamar Collection) - See properties
• For cancellation of the reservation after the cancellation period, we will retain the charged amount.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

STANDARD RATE 2025

• A bank card is required as a guarantee for the reservation.
• Your bank card may be pre-authorised 21 days prior to arrival in the amount of your first night stay.
• Free cancellation with full refund is possible:
  - up to 2 days prior to arrival until 2 pm (CET) (Dubrovnik) - See properties
  - up to 4 days prior to arrival until 2 pm (CET) (Valamar Hotels & Resorts, [PLACES] by Valamar, Sunny by Valamar) - See properties
  - up to 7 days prior to arrival until 2 pm (CET) (Valamar Collection) - See properties
• Within the cancellation period, we may charge your bank card in the amount of your first night stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

ADVANCE PURCHASE RATE / NON-REFUNDABLE RATE 2025/2026

• Upon receipt of the confirmation, the reservation cannot be changed or cancelled free of charge.
• The entire amount of the reservation will be charged within 7 days after the reservation has been made.
• In the event of cancellation, early departure or no-show, we will retain the debited amount.

BLACK FRIDAY 2025

• A bank card is required as a guarantee for the reservation.
• As a reservation guarantee, 30% of the total reservation amount will be charged to your bank card 30 days before arrival.
• Free cancellation is possible up to 30 days before arrival, by 2 pm CET. A full refund will be issued.
• For cancellation of the reservation after the cancellation period, we will retain the charged amount.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

FLEXI DEPOSIT RATE (valid only for Pical Beach House, Valamar Collection)

• A bank card is required as a guarantee for the reservation.
• Upon receipt of the reservation confirmation, 30% of the total reservation amount will be charged to your bank card.
• The remaining 70% will be charged 60 days before arrival.
• In the event of cancellation, early departure, or no-show, the 30% deposit will not be refunded. If the full amount has already been charged, no refund will be issued.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

Reservation Cancellation Conditions
(Kesselspitze Hotel & Chalet, Valamar Collection; Valamar Obertauern Hotel; [PLACES] Obertauern by Valamar):

EARLY BOOKING RATE 2025/2026

• A bank card is required as a guarantee for the reservation.
• Free cancellation is possible up to 45 days before arrival, by 2 pm CET. A full refund will be issued.
• During the cancellation period, we may charge up to 70% of the reservation amount to your bank card.
• For cancellation after the cancellation period, the amount charged to your card will not be refunded.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

STANDARD RATE 2025/2026

• A bank card is required as a guarantee for the reservation.
• Free cancellation is possible up to 30 days before arrival, by 2 pm CET. A full refund will be issued.
• During the cancellation period, we may charge up to 70% of the reservation amount to your bank card.
• For cancellation after the cancellation period, the amount charged to your card will not be refunded.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

NEW YEAR'S SPECIAL RATE

• A bank card is required as a guarantee for the reservation.
• For reservations made from 1 June 2026 onwards, a non-refundable deposit of 10% of the total reservation amount will be charged upon booking confirmation.
• Once the cancellation period has expired, 30 days prior to arrival (until 2 pm CET), an additional 60% of the total reservation amount will be charged to your bank card.
• For cancellations made after the cancellation period, the non-refundable deposit and the charged amount will be retained.
• In case of early departure or no-show without prior cancellation, the full reservation amount will be charged.

ADVANCE PURCHASE RATE / NON-REFUNDABLE RATE 2025/2026

• Upon receipt of the confirmation, the reservation cannot be changed or cancelled free of charge.
• The entire amount of the reservation will be charged within 7 days after the reservation has been made.
• In the event of cancellation, early departure or no-show, we will retain the debited amount.

BLACK FRIDAY 2025/2026

• A bank card is required as a guarantee for the reservation.
• Free cancellation is possible up to 30 days before arrival, by 2 pm CET. A full refund will be issued.
• During the cancellation period, we may charge up to 70% of the reservation amount to your bank card.
• For cancellation after the cancellation period, the amount charged to your card will not be refunded.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

Best price guarantee

If you book your accommodation directly on the Valamar website or through our reservation centre, we guarantee the best online price.

If you find a more favourable online price – for the same property, the same dates, the same accommodation unit and the same service – than the one published on our website, following confirmation, we will offer you the more favourable price you found minus an additional 5% discount.

Write us an e-mail (reservations@valamar.com).

We will verify your request to make sure that it complies with our Terms and conditions. If your request is valid, we will grant you an additional 5% discount on the lower rate that you found.

Our reservation centre will verify your request and contact you within 72 hours.

Terms and conditions:

A competitive price can be booked online on another website under exactly the same price list conditions as the current conditions on the Valamar website. Such a competitive price must be bookable online and in real time.

The price must refer to the same hotel, same type of accommodation unit, same period of stay, same service and same number of guests. The guarantee does not apply to websites offering non-transparent prices and services (e.g. priceline.com, hotwire.com) or any of their affiliates or similar websites. The guarantee also does not apply to online reservations made through other websites that do not provide and confirm the name of the hotel/facility during the reservation process to the guest.

The guarantee does not apply to competitive prices that have restrictions in their reservation terms which significantly differ from the reservation restrictions on the Valamar website (cancellation policy, deposit limits, minimum stay, etc.).

The guarantee does not apply to any non-public or confidential prices, prices that require advance payments and prepaid vouchers, hotel rooms sold as a part of holiday packages with other services included, corporate discounted prices, group prices, coupon sales, etc.

The guarantee applies to the final price for the entire stay, including all service charges, taxes, or other fees.

The guarantee is applied to the total price for the entire stay rather than to the price for one or several days during the stay.

The guarantee will not apply if the prices differ by €5 or less per day.

House rules

By booking accommodation and staying at our facility, you undertake to obey these house rules and related provisions.

1. All well-mannered and polite guests, who treat others with respect, are welcome to our facilities.
2. Carefully use all devices and installations in the facility.
3. Please keep your valuables, money, and documents in the in-room safe or at the reception desk. The hotel and apartment management is not liable for lost or stolen valuables not stored in the in-room safe.
4. Visitors are allowed only if approved by the reception desk staff and if they have registered with their ID card.
5. Do not bring flammable or explosive materials or substances with strong or unpleasant smells inside the facility.
6. You may use all hotel amenities. However, if you damage or destroy anything, we will charge the expense to your bill.
7. Local voltage is 220 V. We kindly ask you to adjust all your electrical appliances (razors, hair dryers, phone chargers) to that standard. The use of other own devices is not allowed without the approval of the reception desk staff. Please make sure to always unplug your devices and chargers form the electric socket if they are not under supervision to prevent the risk of fire.
8. For the sake of other guests, please refrain from making excess noise in your room, especially when using the television or audio system.
9. Children under 10 years of age may use the lifts only if accompanied by an adult.
10. Only certain Valamar facilities allow pets. The guests staying with pets must accept and respect house rules for pets.
11. For safety reasons and to save energy, please lock your balcony door and entry door whenever you leave your room.
12. The adults accompanying minors are fully liable for any damage that might be incurred by the minors to any person or property within the facility. The parents or other escorting adults are responsible for the conduct of the minors they accompany and must ensure that they respect the peace and quiet on the premises.
13. Check in is from 2 pm on. Check out is before 10 am and by then you must leave your room and return the contactless card or key to the reception desk staff. If there is a luggage storage room at the facility, you can store your luggage there until departure.
14. Some restaurants have a dress code policy. For the comfort of all guests, please do not enter the restaurants in bathing suits, shorts, or torn or inappropriate clothing.
15. Please bear in mind that, for health and safety reasons, children (depending on their age) are not allowed to use or have limited access to some amenities of wellness and fitness centres if these are available at the facility. You may read more about limitations in the house rules of the relevant centres or turn to the wellness or fitness centre staff.
16. E-scooter drivers must use the cycle paths or tracks in the marked direction. Exceptionally, if there are no cycle paths or tracks, they may use the pedestrian zones and sidewalks, but are not allowed to exceed the walking speed.
17. It is forbidden to use drones within the facility without prior approval from the facility management.
18. It is forbidden to display symbols that promote racist ideologies and/or totalitarian regimes or behave in a way to disturb other guests and/or the staff. We reserve the right to cancel accommodation services to anyone who disrespects this rule.
19. We reserve the right to cancel and/or deny our services to any guest who violates positive regulations and house rules, and/or behaves in an inappropriate or a disruptive manner.
20. Valamar Riviera d.d. disclaims responsibility for any damage to or theft of vehicles in the parking area, as well as for the loss, theft, or damage of items inside the vehicle. The company also assumes no responsibility for any harm suffered by the parking user or third parties.

We wish you a pleasant stay and hope you will take many unforgettable memories home with you!

Pitches and camping spaces

The prices and conditions listed here apply only to stays booked in advance. For unreserved stays, the prices and terms are as stated in the valid pricelist available at the campsite reception.

The price for each unit includes:

• One caravan or one tent, one car or one motorcycle, and one child’s tent (maximum length 1.5 m) placed on the same pitch or directly next to the caravan/tent or
• One motorhome and one child’s tent (maximum length 1.5 m) placed on the same pitch or directly next to the motorhome
• VAT is included in the price. Residence tax is not included in the price and is payable at the campsite reception.

Guests with a disability rating of 70% or higher are exempt from the residence tax, upon presentation of a valid ID showing the disability percentage.

PITCH NUMBER BOOKING

Pitches are booked by pitch type only (Luxury, Luxury Mare, Premium Mare, Comfort Mare, Comfort, or Standard). A specific pitch number is not assigned unless requested and confirmed separately.

You can reserve a specific pitch number for a stay of minimum 7 days.

To confirm a specific pitch number, a non-refundable fee is required, depending on the pitch type:

• Standard € 100
• Comfort, Comfort Mare, Marina Comfort € 150
• Premium in Camping Škrila and Camping Brioni: € 150
• Premium in 3*/4*/5* camping resorts € 200
• Luxury in 3*/4* camping resorts € 200
• Luxury in 5* camping resorts € 300

In the case of an earlier departure a fee in the amount of one-night stay per unit will be applied. In the period from 30 June until 01 September that fee includes all remaining days of your stay.

Pitch number bookings can be made exclusively through the Valamar Reservation Center via email at reservations@valamar.com or by phone at +385 52 465 000.

When booking, please specify the type of pitch you need and the exact dates for which you wish to book it. Once your requested pitch number is confirmed, it is guaranteed for the exact dates you have specified.

PITCH BOOKING CONDITIONS

Please note the following conditions:

• For bookings with a specific pitch number, changes are not possible.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.
• If you cancel a standard booking, the deposit (€ 100) is non-refundable.
• If you cancel a booking with a specific pitch number, the fee for the pitch number (instead of the deposit) is non-refundable.
• Between 11 July and 5 September 2026, certain pitch types can only be booked Saturday to Saturday. This rule may vary depending on the campsite, and booking conditions for the following season are subject to change.

Advance payment and cancellation - 2026

A bank card is required as a guarantee for the reservation.

DEPOSIT

• A deposit of € 100 is required for all pitch bookings and will be charged to your bank card within 7 days of making the reservation. If the price of the booked stay is under € 100, it is necessary to make a deposit in the amount of the price of the booked stay.
• If a specific pitch number is reserved, a pitch number reservation fee is charged instead of the deposit, ranging from € 100 to € 300 depending on the pitch category.
• The deposit or pitch number fee is non-refundable, regardless of the cancellation date.

ADVANCE PAYMENT

• Your bank card will be charged for 30% of the total reservation amount 7 days before your arrival. If the booking is cancelled within the cancellation period (up to 7 days before your arrival), the charged amount will be refunded.
• The remaining balance is paid at the campsite reception upon arrival.

CANCELLATION

• In case of cancellation within 7 days of arrival, we will retain either the deposit (€ 100) or the pitch number fee (depending on the type of pitch), as well as 30% of the total reservation amount.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, your bank card will be charged for the full amount of the reservation.
• For existing pre-bookings or reservations for the following year, the advance payment can also be made at the campsite reception.

RESERVATION WARRANTY

Payment instructions for your deposit are provided below. Please select your property to view the corresponding bank details.

A bank card is required to confirm the reservation. We accept MasterCard, Maestro, Visa and Visa Electron.

Information for making a deposit is as follows:

Payment upon arrival can be made:

• in cash (€), as stated in your booking confirmation
• in other currencies or by bank card, based on the current exchange rate shown on your invoice

Please note that your bank card will be charged in Euros (EUR). The charge will be processed in Euros (EUR), and your bank or card issuer may convert this amount into the currency of your domestic account in accordance with its own exchange rate and fees at the time of processing. As a result, the amount appearing on your bank card statement may differ slightly from the amount stated in Euros (EUR) on your hotel invoice. Valamar Riviera d.d. and Imperial Riviera d.d., are not responsible for any differences arising from currency exchange or additional charges applied by your bank or card issuer.

Your personal information and bank card details are fully protected. All data transfers are securely handled via a safe server connection.

MINIMUM STAY

• The minimum stay per pitch is 1 night.
• During high season, the minimum stay is 3 nights.
• Please note that certain pitch types, during the period from 11 July and 5 September 2026, can only be booked from Saturday to Saturday. This rule may vary depending on the campsite, and booking conditions for the following season are subject to change.

CHECK-IN AND CHECK-OUT TIMES

• Pitches are available from 1 pm on the day of arrival.
• On the day of departure, the pitch must be vacated by 12 pm.
• We will hold your reserved pitch until 7 pm on your arrival day. After that time, we reserve the right to resell the pitch to other guests.
• If you expect to arrive later than 7 pm, please contact us in advance.
• In that case, your pitch will be held until your arrival, and you will be charged the pitch rate for each day of delay, in addition to the cost of your stay.

Camping homes and glamping

• Residence tax is not included in the price and is payable at the campsite reception.
• Guests with a disability rating of 70% or higher are exempt from the residence tax, upon presentation of a valid ID showing the disability percentage.
• For bookings of five or more accommodation units, special payment and cancellation conditions apply.
• Secure parking for one vehicle is included. At Valamar Camping Marina, parking is provided exclusively for cars.

Cleaning fee

The daily rate for camping homes includes:

• accommodation for the number of persons stated in the unit description
• gas, water, and electricity costs
• one parking space
• use of other campsite services

For all camping home and glamping tent rentals, a one-time cleaning fee of € 37 applies. This fee includes final cleaning and a starter set of clean bed linen:

• two sheets and two pillowcase for each double bed
• two sheets and one pillowcase for each single bed
• two towels per person, based on the number of registered guests

The fee for bedding and final cleaning in the case when a pet is staying in the camping home is€ 53.
For 2027, the additional one-off final cleaning fee amounts to€ 40, or € 57 if you are bringing a pet.

Pets

A maximum of two pets can stay with you in a single camping home. Pet stays are charged according to the valid prices as indicated in the camping price list.

Booking camping homes and glamping tents

Camping homes and glamping tents can also be booked on the day of arrival, subject to availability.
Your personal information and bank card details are fully protected. All data is transmitted securely via a safe server connection.

RESERVATION WARRANTY

Payment instructions for your deposit are provided below. Please select your property to view the corresponding bank details.

A bank card is required to confirm the reservation. We accept MasterCard, Maestro, Visa and Visa Electron.

Information for making a deposit is as follows:

Payment upon arrival can be made:

• in cash (€), as stated in your booking confirmation
• in other currencies or by bank card, based on the current exchange rate shown on your invoice

Please note that your bank card will be charged in Euros (EUR). The charge will be processed in Euros (EUR), and your bank or card issuer may convert this amount into the currency of your domestic account in accordance with its own exchange rate and fees at the time of processing. As a result, the amount appearing on your bank card statement may differ slightly from the amount stated in Euros (EUR) on your hotel invoice. Valamar Riviera d.d. and Imperial Riviera d.d., are not responsible for any differences arising from currency exchange or additional charges applied by your bank or card issuer.

Your personal information and bank card details are fully protected. All data transfers are securely handled via a safe server connection.

MINIMUM STAY

• Minimum stay per camping home and glamping is 1 night.

CHECK-IN AND CHECK-OUT TIMES

• Camping homes and glamping tents available from 4 pm on the day of arrival.
• On the day of departure, the unit must be vacated by 10 am.
• We will hold your reserved unit until 7 pm on your arrival day. After that time, we reserve the right to resell the unit to other guests.
• If you expect to arrive later than 7 pm, please contact the reservation centre in advance.
• In that case, your unit will be held until your arrival, and you will be charged the unit rate for each day of delay, in addition to the cost of your stay.

ADVANCE PURCHASE RATE / NON-REFUNDABLE RATE

• Upon receipt of the confirmation, the reservation cannot be changed or cancelled free of charge.
• The entire amount of the reservation will be charged within 7 days after the reservation has been made.
• In the event of cancellation, early departure or no-show, we will retain the debited amount.
• Residence tax and final cleaning are not included in the price.
• Final cleaning includes: cleaning and a bed linen starter set and 2 towels per person.

EARLY BOOKING RATE 2026

• A bank card is required as a guarantee for the reservation.
• Your bank card will be charged for the first night 30 days before arrival as a reservation guarantee. If the booking is cancelled within the free cancellation period, the charged amount will be refunded.
• Free cancellation is possible up to 21 days before arrival, by 2 pm CET. A full refund will be issued.
• For cancellation of the reservation after the cancellation period, we will retain the charged amount.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.
• Residence tax and final cleaning are not included in the price.
• Final cleaning includes: cleaning and a bed linen starter set and 2 towels per person.

EARLY BOOKING RATE 2025

• A bank card is required as a guarantee for the reservation.
• Your bank card can be pre-authorised 42 days before arrival for the amount of the first night stay.
• Free cancellation is possible up to 21 days before arrival, by 2 pm CET. A full refund will be issued.
• Within the cancellation period, we can charge your bank card for the amount of the first night stay per accommodation unit.
• For cancellation of the reservation after the cancellation period, we will retain the charged amount.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.
• Residence tax and final cleaning are not included in the price.
• Final cleaning includes: cleaning and a bed linen starter set and 2 towels per person.

STANDARD RATE 2026

• A bank card is required as a reservation guarantee.
• Your bank card will be charged for the first night 30 days before arrival as a reservation guarantee. If the booking is cancelled within the free cancellation period, the charged amount will be refunded.
• Free cancellation is possible up to 7 days before arrival, by 2 pm CET. A full refund will be issued.
• For cancellation of the reservation after the cancellation period, we will retain the charged amount.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

STANDARD RATE 2025

• A bank card is required as a reservation guarantee.
• Your bank card can be pre-authorised 21 days before arrival for the amount of the first night stay.
• Free cancellation is possible up to 7 days before arrival, by 2 pm CET. A full refund will be issued.
• Within the cancellation period, we can charge your bank card for the amount of the first night stay per accommodation unit.
• For cancellations made after the cancellation period, the amount charged will not be refunded.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.
• Residence tax and final cleaning are not included in the price.
• Final cleaning includes: cleaning and a bed linen starter set and 2 towels per person.

BLACK FRIDAY 2025

• A bank card is required as a guarantee for the reservation.
• As a reservation guarantee, 30% of the total reservation amount will be charged to your bank card 30 days before arrival.
• Free cancellation is possible up to 30 days before arrival, by 2 pm CET.
• For cancellation of the reservation after the cancellation period, we will retain the charged amount.
• If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
• In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.
• Residence tax and final cleaning are not included in the price.
• Final cleaning includes: cleaning and a bed linen starter set and 2 towels per person.

House rules

By booking accommodation and staying at our campsite, you undertake to obey these house rules and related provisions. The guest is responsible for taking care of their belongings brought into the campsite. The Company is not liable for any damage resulting from the guest’s own actions.

For other campsites, the house rules are available below:

• Camping Brioni
• Camping Bunculuka
• Camping Orsera
• Camping Solaris
• Camping Solitudo
• Camping Škrila
• Camping Tunarica
• Valamar Camping Padova
• Valamar Camping San Marino

We reserve the right to change prices if, after the Reservation Agreement has been concluded, there is a change in the cumulative index of the monthly inflation rate of more than 110 compared to September 2025, calculated according to EUROSTAT. We can implement a price adjustment at the latest one month before the date of arrival, regarding which we will inform you by e-mail or in another suitable way. You are then required to inform us within eight (8) days whether you accept the new calculation of the price of the services or reject it; the latter will mean that the Reservation Agreement is considered terminated without any obligations for you. In the event of termination of the Agreement, we are limited to refunding a maximum of the amount of the advance payment received on the basis of the Reservation Agreement. Valid from 01/01/2026. For bookings in 2027, the clause regarding price changes will refer to a comparison with the cumulative index of the monthly inflation rate in March 2026.