GENERAL CONDITIONS
- For each reservation made through Valamar online booking or Valamar reservation center, we guarantee the lowest price.
- For stays without previously made reservations, the prices and conditions in accordance with the valid price list on the reception apply.
- Sojourn tax is included in price
- Tourist tax is not included in the price of the Valamar Obertauern Hotel, [PLACES] Obertauern by Valamar and Kesselspitze Valamar Collection Hotel. Tourist tax is € 2,45. Registration number according to the Overnight Accommodation Tax Act: 50422-023853-2023 ([PLACES] Obertauern by Valamar).
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If you are interested to reserve a stay with breakfast, please either contact the Valamar reservation center
(tel: + 385 52 465 000; e-mail: (reservations@valamar.com
) or leave a note in the "comments" section of online booking and You will then receive a confirmation with the wanted service.
- Deductions from half board price for stays with breakfast per day per room are as follows:
Hotels in Rabac; Poreč; Krk; Rab:
- 5 € in single-bed rooms
- 10 € in double/twin rooms
- 15 € in triple rooms, quad rooms and studios
- 20 € in family rooms, suites and residence rooms
Baby cot on request
- Baby cot 5,- € per day.
- Baby cot is available free of charge in : Girandella Family, Girandella Maro Suites, Girandella Villas, Marea Valamar Collection Suites, Isabella Valamar Collection Island Resort, Kesselspitze Valamar Collection Hotel
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Included in the apartment price are: bed linen, electricity and water consumption, kitchenware and tableware, cleaning materials, weekly change of bed linen and final cleaning.
Optional:
- there are towels in the apartment
- towels are changed as needed
- Possibility of half board
Pets are allowed in most hotels and resorts
- The charge for pet accommodation is:
- 35 € per day in hotels and resorts of the Valamar Collection brand (valid for 2024)
- 38 € per day in hotels and resorts of the Valamar Collection brand (valid for 2025)
- 30 € per day in hotels and resorts of the Valamar Hotels & Resorts and [PLACES] by Valamar brands
- 25 € per day in hotels and resorts of the Sunny by Valamar brand
When booking, the guest is required to provide information about the pet. Each pet must have a health certificate. The list of banned dog breeds and house rules are available here. By confirming the reservation, the guest automatically accepts full responsibility for the pet.
Parking included in price except for:
Dubrovnik President Valamar Collection *****
Valamar Lacroma Dubrovnik Hotel ****
Valamar Tirena Hotel ****
Sunny Dubrovnik by Valamar
Valamar Riviera Hotel & Residence **** - parking Žatika
Isabella Valamar Collection Island Resort ****/***** - parking Žatika
Marea Valamar Collection Suites *****
Valamar Parentino Hotel ****
Valamar Diamant Hotel & Residence ****/***
Valamar Meteor Hotel ****
[PLACES] Dalmacija by Valamar
Sunny Makarska by Valamar
- At check-in you will be asked to confirm your departure date. In the case of an earlier departure a fee in the amount of one-night stay per unit will be applied. In the period from 30 June until 01 September that fee includes all remaining days of your stay. The early departure fee might not be applied in case of illness or force majeure.
- In the event of overbooking, the hotel reserves the right to accommodate guests in a property of the same or higher category.
- If five or more accommodation units are booked, different payment/cancellation conditions apply.
- In the event that the Customer makes one or more reservations that deviate from the expected needs for private purposes, or in the event of a violation of these general terms and conditions or the rules of the Valamar+Club, for example, including but not limited to:
- if the Customer reserves 5 or more accommodation units;
- if the Customer uses Valamar+Club points or vouchers that have already been used or are not entitled to use for any reason;
Valamar or the Service Providers reserve the right to refuse or cancel the reservation. In such cases, any contracts for hospitality services that may have been concluded, or sent reservation confirmations, are not binding on either party. Valamar undertakes to inform the Customer of such cases within a reasonable time, and no later than 21 days from the last reservation.
- In order to maintain the scale of the value of mutually agreed considerations, and taking into account the current circumstances (primarily, the trend of inflation rates) which could significantly distort that scale, we can correct the final nominal price of the contracted service in the event that after the conclusion of this contract, the cumulative index of the monthly inflation rate, which is published by EUROSTAT for the Republic of Croatia, exceeds 110.00 in the current month compared to September 2023, up to the amount of the inflation rate thus calculated.
The price correction will be implemented taking into account the circumstances of the specific case and acting in accordance with the principle of equal value of contractual considerations. The price correction can be implemented no later than one month before the date of arrival, which we will inform the guest about by email or in some other appropriate way. The guest will inform us whether they accept the new price calculation of services or reject this calculation within 8 days, whereby this Agreement will be considered terminated. In the latter case, our obligations are limited to a refund of any amount of the service price received.
- You can arrange travel insurance via email at travel.insurance@valamar.com. Valid for
Valamar Riviera d.d. and Imperial Riviera d.d.
CONDITIONS FOR CHILDREN
Valid for children over the age of 2* included in the booking of the selected accommodation unit providing they meet the age criteria of the selected property and have their own bed.
*Children from the age of 0 to 2 stay for free. Regardless of age, children must be included in the booking.
Children from 2 up to 9,99 years
Children from 2 up to 11,99 years
- Poreč: Valamar Parentino Hotel
- Rabac: Valamar Sanfior Hotel & Casa
- Krk: Sunny Krk by Valamar
- Island of Rab: Arba Resort, Valamar Collection at Capo Fronte; Imperial Valamar Collection Hotel; Valamar Padova Hotel; Valamar Carolina Hotel & Villas; San Marino Resort; Suha Punta Apartments
- Makarska: Sunny Makarska by Valamar
Children from 2 up to 12,99 years
- Poreč: Naturist Resort Solaris
Children from 2 up to 13,99 years
- Poreč: Marea Valamar Collection Suites; Pical Beach House; Valamar Diamant Hotel & Residence; Sunny Poreč by Valamar; Rubin Sunny Hotel; Isabella Valamar Collection Island Resort; Valamar Riviera Hotel & Residence
- Rabac: Sunny Rabac by Valamar; Girandella Family; Girandella Villas
- Makarska: Valamar Meteor Hotel
- Island of Hvar: Arkada Hotel
- Dubrovnik: Valamar Tirena Hotel; Sunny Dubrovnik by Valamar; Dubrovnik President Valamar Collection Hotel; Valamar Lacroma Dubrovnik Hotel
Guests should be min. 15,99 years old. Persons older then 15,99 years of age are considered adults.
- Rabac: Valamar Girandella Designed for Adults
Children from 2 up to 14,99 years
- Baška: Corinthia Baška Sunny Hotel; Zvonimir Sunny Hotel
- Island of Hvar: Valamar Amicor Green Resort
Children from 2 up to 15,99 years
- Poreč: Valamar Tamaris Resort
- Rabac: Girandella Maro Suites; Valamar Bellevue Resort
Valamar Obertauern Hotel
- Children up to 5,99 years of age stay for free.
Kesselspitze Valamar Collection Hotel
- Children up to 1,99 years of age stay for free.
[PLACES] Obertauern by Valamar
- Children up to 3,99 years of age stay for free.
RESERVATION CANCELLATION CONDITIONS (depending on the chosen Rate type):
EARLY BOOKING RATE 2025
- Free of charge cancellation up to 21 days prior to arrival until 14:00 hours (CET).
- Credit card is required as a guarantee for your reservation.
- In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
- Your credit card may be pre-authorised 42 days prior to arrival in the amount of your first night's stay.
- You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.
- Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.
STANDARD RATE 2024/2025
-
Free of charge cancellation:
- up to 4 days
prior to arrival until 14:00 hours (CET) (Valamar Hotels & Resorts, [PLACES] by Valamar, Sunny by Valamar) - see properties
- up to 2 days
prior to arrival until 14:00 hours (CET) (Dubrovnik) - see properties
- up to 7 days
prior to arrival until 14:00 hours (CET) (Valamar Collection) - see properties
- Credit card is required as a guarantee for your reservation.
- In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
- Your credit card may be pre-authorised 21 days prior to arrival in the amount of your first night's stay.
- Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.
- You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.
ADVANCE PURCHASE RATE 2024/2025
- The reservation cannot be modified or canceled.
- The full amount of the reservation will be charged within seven days of booking.
RESERVATION CANCELLATION CONDITIONS
Kesselspitze Valamar Collection Hotel, Valamar Obertauern Hotel, [PLACES] Obertauern by Valamar
EARLY BOOKING RATE
-
Free of charge cancellation up to 45 days
prior to arrival until 14:00 hours (CET).
- During the cancellation period, we may charge up to 70% of the reservation amount to your credit card.
- For cancellation after the cancellation period, the amount charged to your card will not be refunded.
STANDARD RATE
-
Free of charge cancellation up to 30 days
prior to arrival until 14:00 hours (CET).
- During the cancellation period, we may charge up to 70% of the reservation amount to your credit card.
- For cancellation after the cancellation period, the amount charged to your card will not be refunded.
ADVANCE PURCHASE RATE
- The reservation cannot be modified or canceled.
- The full amount of the reservation will be charged within seven days of booking.
