Terms & Conditions

• Your credit card is used as a reservation guarantee. Credit card may be pre-authorised and charged in the amount of your first night’s stay. Payment is upon arrival at the reception desk with credit card or cash. We accept MasterCard, Diners Club, Visa and Maestro. We do not accept Diners Club cards at the Valamar Obertauern Hotel. The American Express card is accepted at the Kesselspitze Valamar Collection Hotel.
• If you do not have a credit card you can guarantee your stay by making a deposit in the amount of the cost of one night per room. The deposit must be paid within 7 days upon receipt of the confirmation and the payment slip must include the booking confirmation number.
• Information for making a deposit is as follows:

• The property reserves the right to preauthorize the credit card in the amount of the cost of your stay.
• For a 100% relaxed holiday you can already now pre-pay your accommodation - just click on this link www.valamar.com/guarantee and follow the instructions.
• Payment upon arrival is possible:
  1. by cash in HRK (Croatian currency, for amounts under €10,000.00 (75.345,00 kn) at the current exchange rate)
  2. by cash in EUR as stated on your booking confirmation (for amounts under €10,000.00 (75.345,00 kn))
  3. by cash in any other currency or by credit card or Maestro card based on the current exchange rate. The current exchange rate is stated on the invoice.
• For Croatian citizens payment is allowed only in HRK or with credit cards.
• Please note that your credit card will be charged in HRK (Croatian currency). Your bank hereinafter converts this amount to the currency of your domestic account. Due to your bank's exchange rate this may result in a slightly different (higher) total charge than the amount stated in HRK on our hotel invoice.
• Check-in: 14.00 - 18.00 *
• Check-out until 10.00

• Credit card is required for booking. We accept EuroCard/MasterCard or Visa.
• Your personal data, and the data on your credit card, are fully protected. The transfer of data is carried out via a safe server.
• Valamar, as the data controller, processes your personal data collected during the accommodation reservation process for the purpose of fulfilling the accommodation contract and legal obligations related to the hospitality industry, and may use them for other purposes provided for by positive regulations. Please also read our Privacy Policy.

Valid for children over the age of 2* included in the booking of the selected accommodation unit providing they meet the age criteria of the selected property and have their own bed.
*Children from the age of 0 to 2 stay for free. Regardless of age, children must be included in the booking.

• Poreč: Lanterna Sunny Resort by Valamar

• Rabac: Valamar Sanfior Hotel & Casa
• Krk: Koralj Sunny Hotel by Valamar
• Island of Rab: Valamar Padova Hotel; San Marino Sunny Resort by Valamar; Suha Punta Apartments
• Makarska: Valamar Meteor Hotel; Rivijera Sunny Resort by Valamar
• Dubrovnik: Dubrovnik President Valamar Collection Hotel

• Rabac: Girandella Family; Girandella V Level Villas
• Island of Rab: Valamar Carolina Hotel & Villas

• Poreč: Marea Valamar Collection Suites; Valamar Diamant Hotel & Residence; Crystal Sunny Hotel by Valamar; Valamar Pinia Hotel; Rubin Sunny Hotel by Valamar; Valamar Parentino Hotel; Naturist Resort Solaris; Isabella Valamar Collection Island Resort; Valamar Riviera Hotel & Residence
• Rabac: Allegro Sunny Hotel by Valamar; Miramar Sunny Hotel by Valamar
• Makarska: DALMACIJA [PLACESHOTEL] by Valamar
• Island of Hvar: HVAR [PLACESHOTEL] by Valamar; Arkada Sunny Hotel by Valamar

• Island of Rab: Imperial Valamar Collection Hotel

• Rabac: Valamar Girandella Designed for Adults

• Baška: Corinthia Baška Sunny Hotel by Valamar; Zvonimir Sunny Hotel by Valamar
• Island of Hvar: Valamar Amicor Green Resort
• Dubrovnik: Valamar Tirena Hotel; Club Dubrovnik Sunny Hotel; Valamar Lacroma Dubrovnik Hotel

• Poreč: Valamar Tamaris Resort
• Rabac: Girandella Maro Suites; Valamar Bellevue Resort

• Children up to 3,99 years of age stay for free.
• Persons older then 4 years of age are considered adults.

• Children up to 1,99 years of age stay for free.
• Persons older then 2 years of age are considered adults.

• Free of charge cancellation up to 14 days prior to arrival until 14:00 hours (CET).
• Credit card is required as a guarantee for your reservation.
• In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
• Your credit card may be pre-authorised 42 days prior to arrival in the amount of your first night's stay.
• You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.
• Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.

• Free of charge cancellation:
  - up to 4 days prior to arrival until 14:00 hours (CET) (Valamar Hotels & Resorts, [PLACES] by Valamar, Sunny by Valamar) - see properties

  • VALAMAR ATRIUM BAŠKA RESIDENCE 4*/5*

  • VALAMAR RIVIERA HOTEL & RESIDENCE 4*

  • VALAMAR PARENTINO HOTEL 4*

  • VALAMAR TAMARIS RESORT 4*

  • VALAMAR AMICOR GREEN RESORT 4*

  • VALAMAR SANFIOR HOTEL & CASA 4*

  • VALAMAR BELLEVUE RESORT 4*

  • VALAMAR DIAMANT HOTEL 4* & RESIDENCE 3*

  • VALAMAR VILLA ADRIA 4*

  • VALAMAR PADOVA HOTEL 4*

  • VALAMAR CAROLINA HOTEL & VILLAS 4*

  • VALAMAR METEOR HOTEL 4*

  • VALAMAR PINIA HOTEL 3*

  • CRYSTAL SUNNY HOTEL BY VALAMAR 4*

  • ZVONIMIR SUNNY HOTEL BY VALAMAR 4*

  • KORALJ SUNNY HOTEL BY VALAMAR 3*

  • RUBIN SUNNY HOTEL BY VALAMAR 3*

  • ALLEGRO SUNNY HOTEL & RESIDENCE BY VALAMAR 3*

  • MIRAMAR SUNNY HOTEL & RESIDENCE BY VALAMAR 3*

  • CORINTHIA BAŠKA SUNNY HOTEL BY VALAMAR 3*

  • SAN MARINO SUNNY RESORT BY VALAMAR 3*

  • SUHA PUNTA APARTMENTS 3*

  • DALMACIJA [PLACESHOTEL] BY VALAMAR

  • HVAR [PLACESHOTEL] BY VALAMAR

  • LANTERNA SUNNY RESORT BY VALAMAR 2*

  • RIVIJERA SUNNY RESORT BY VALAMAR 2*

  • ARKADA SUNNY HOTEL BY VALAMAR 2*
  
  - up to 2 days prior to arrival until 14:00 hours (CET) (Dubrovnik) - see properties

  • DUBROVNIK PRESIDENT VALAMAR COLLECTION HOTEL 5*

  • VALAMAR ARGOSY HOTEL 4*

  • VALAMAR LACROMA DUBROVNIK HOTEL 4*

  • CLUB DUBROVNIK SUNNY HOTEL 3*

  • TIRENA SUNNY HOTEL BY VALAMAR 3*
  
  - up to 7 days prior to arrival until 14:00 hours (CET) (Valamar Collection) - see properties

  • ISABELLA VALAMAR COLLECTION ISLAND RESORT 4*/5*

  • GIRANDELLA VALAMAR COLLECTION RESORT 4*/5*

  • MAREA VALAMAR COLLECTION SUITES 5*

  • IMPERIAL VALAMAR COLLECTION HOTEL 4*
• Credit card is required as a guarantee for your reservation.
• In the case of a guest no-show without prior cancellation, your card will be charged in the full amount of the reservation.
• Your credit card may be pre-authorised 21 days prior to arrival in the amount of your first night's stay.
• Within the cancellation period, we may charge your credit card in the amount of your first night's stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.
• You will be informed if your credit card is declined for preauthorisation. In case we cannot charge your credit card, your reservation will be cancelled.

• The reservation cannot be modified or canceled.
• The full amount of the reservation will be charged within seven days of booking.

• Free of charge cancellation up to 30 days prior to arrival until 14:00 hours (CET).
• During the cancellation period, we may charge up to 50% of the reservation amount to your credit card.
• For cancellation after the cancellation period, the amount charged to your card will not be refunded.

• The reservation cannot be modified or canceled.
• The full amount of the reservation will be charged within seven days of booking.

If you book your accommodation directly on the Valamar website or through our reservation centre, we guarantee the best online price.

• If you find an online price that is lower than the one published on our website for the same hotel, dates, rooms and service, after verification we will offer you this same rate reduced by an additional 5%.
• Write us an e-mail (reservations@valamar.com).
• We will verify your request to make sure that it complies with our Terms and conditions. If your request is valid, we will grant you an additional 5% discount on the lower rate that you found.
• Our reservation centre will verify your request and contact you within 72 hours.

• The competitive price must be bookable online on another website under the same conditions as those on the Valamar website. Such a competitive price must be bookable online and in real time.
• The price must refer to the same hotel, same type of accommodation unit, same period of stay, same service and same number of guests. The guarantee does not apply to websites offering non-transparent prices and services (e.g. priceline.com, hotwire.com) or any of their affiliates or similar websites. The guarantee also does not apply to online reservations made through other websites that do not provide and confirm the name of the hotel/facility during the reservation process to the guest.
• The guarantee does not apply to competitive prices that have restrictions in their reservation terms which significantly differ from the reservation restrictions on the Valamar website (cancellation policy, deposit limits, minimum stay, etc.).
• The guarantee does not apply to any non-public or confidential prices, prices that require advance payments and prepaid vouchers, hotel rooms sold as a part of holiday packages with other services included, corporate discounted prices, group prices, coupon sales, etc.
• The guarantee applies to the final price for the entire stay, including all service charges, taxes, or other fees.
• The guarantee is applied to the total price for the entire stay rather than to the price for one or several days during the stay.
• The guarantee will not apply if the prices differ by €5 (37,67 kn) or less per day.