Reservation guarantee

Thank you for booking with us. To guarantee your reservation, please complete the form below with your reservation number and the email address you used when booking. If you’ve booked multiple stays, you can include additional reservation numbers as well.

Once submitted, you’ll be prompted to enter your credit card details (MasterCard, Visa, or Diners Club*). Your information will be securely processed using SSL encryption.
Please review the terms and cancellation policies below before proceeding.
* Please note that Diners Club cards are not accepted at: Valamar Obertauern Hotel; Kesselspitze Hotel & Chalet, Valamar Collection; [PLACES] Obertauern by Valamar.

Terms and cancellation policies

Advance purchase rate 2025/2026:

Upon receipt of the confirmation, the reservation cannot be changed or cancelled free of charge.
The entire amount of the reservation will be charged within 7 days after the reservation has been made.
In case of early departure or no-show, we will retain the debited amount.

Early booking rate 2026:
(also valid for New opening offer - Pical Resort, Jadran Heritage Hotel)

A bank card is required as a guarantee for the reservation.
Your bank card will be charged for the first night 30 days before arrival as a reservation guarantee. If the booking is cancelled within the free cancellation period, the charged amount will be refunded.
Free cancellation is possible up to 21 days before arrival, by 2 pm CET. A full refund will be issued.
For cancellation of the reservation after the cancellation period, we will retain the charged amount.
If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

Early booking rate 2025:
(also valid for New opening offer - Jadran Heritage Hotel)

A bank card is required as a guarantee for the reservation.
Your bank card can be pre-authorised 42 days before arrival for the amount of the first night stay.
Free cancellation is possible up to 21 days before arrival, by 2 pm CET. A full refund will be issued.
Within the cancellation period, we can charge your bank card for the amount of the first night stay per accommodation unit.
For cancellation of the reservation after the cancellation period, we will retain the charged amount.
If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

Standard rate 2026:
(also valid for Be the first! offer - Pical Resort)

A bank card is required as a guarantee for the reservation.
Your bank card will be charged for the first night 30 days before arrival as a reservation guarantee. If the booking is cancelled within the free cancellation period, the charged amount will be refunded.
Free cancellation with full refund is possible:
- up to 2 days prior to arrival until 2 pm (CET) (Dubrovnik) - See properties
- up to 4 days prior to arrival until 2 pm (CET) (Valamar Hotels & Resorts, [PLACES] by Valamar, Sunny by Valamar) - See properties
- up to 7 days prior to arrival until 2 pm (CET) (Valamar Collection) - See properties
For cancellation of the reservation after the cancellation period, we will retain the charged amount.
If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

Standard rate 2025:

A bank card is required as a guarantee for the reservation.
Your bank card may be pre-authorised 21 days prior to arrival in the amount of your first night stay.
Free cancellation with full refund is possible:
- up to 2 days prior to arrival until 2 pm (CET) (Dubrovnik) - See properties
- up to 4 days prior to arrival until 2 pm (CET) (Valamar Hotels & Resorts, [PLACES] by Valamar, Sunny by Valamar) - See properties
- up to 7 days prior to arrival until 2 pm (CET) (Valamar Collection) - See properties
Within the cancellation period, we may charge your bank card in the amount of your first night stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.
If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

Black friday 2024:

A bank card is required as a guarantee for the reservation.
Your bank card may be pre-authorised 42 days prior to arrival in the amount of your first night stay.
Free cancellation is possible up to 31 days before arrival, by 2 pm CET. A full refund will be issued.
Within the cancellation period, we may charge your bank card in the amount of your first night stay for each accommodation unit. For cancellation after the cancellation period, the amount charged to your card will not be refunded.
If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

Flexi deposit rate:
(valid only for Pical Beach House, Valamar Collection)

A bank card is required as a guarantee for the reservation.
Upon receipt of the reservation confirmation, 30% of the total reservation amount will be charged to your bank card.
The remaining 70% will be charged 60 days before arrival.
In the event of cancellation, early departure, or no-show, the 30% deposit will not be refunded. If the full amount has already been charged, no refund will be issued.
If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

Advance purchase rate 2025/2026:

Upon receipt of the confirmation, the reservation cannot be changed or cancelled free of charge.
The entire amount of the reservation will be charged within 7 days after the reservation has been made.
In case of early departure or no-show, we will retain the debited amount.

Early booking rate 2025/2026:

A bank card is required as a guarantee for the reservation.
Free cancellation is possible up to 45 days before arrival, by 2 pm CET. A full refund will be issued.
During the cancellation period, we may charge up to 70% of the reservation amount to your bank card.
For cancellation after the cancellation period, the amount charged to your card will not be refunded.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

Standard rate 2025/2026:

A bank card is required as a guarantee for the reservation.
Free cancellation is possible up to 30 days before arrival, by 2 pm CET. A full refund will be issued.
During the cancellation period, we may charge up to 70% of the reservation amount to your bank card.
For cancellation after the cancellation period, the amount charged to your card will not be refunded.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

Advance purchase rate:

The reservation cannot be modified or canceled.
Upon receipt of the confirmation, the reservation cannot be changed or cancelled free of charge.
The entire amount of the reservation will be charged within seven (7) days after the reservation has been made.
In the event of cancellation, early departure or no-show, we will retain the debited amount.
Residence tax and final cleaning are not included in the price.
Final cleaning includes: cleaning and a bed linen starter set and 2 towels per person.

Early booking rate 2026:

A bank card is required as a guarantee for the reservation.
Your bank card will be charged for the first night 30 days before arrival as a reservation guarantee. If the booking is cancelled within the free cancellation period, the charged amount will be refunded.
Free cancellation is possible up to 21 days before arrival, by 2 pm CET. A full refund will be issued.
For cancellation of the reservation after the cancellation period, we will retain the charged amount.
If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.
Residence tax and final cleaning are not included in the price.
Final cleaning includes: cleaning and a bed linen starter set and 2 towels per person.

Early booking rate 2025:

A bank card is required as a guarantee for the reservation.
Your bank card can be pre-authorised 42 days before arrival for the amount of the first night stay.
Free cancellation is possible up to 21 days before arrival, by 2 pm CET. A full refund will be issued.
Within the cancellation period, we can charge your bank card for the amount of the first night stay per accommodation unit.
For cancellation of the reservation after the cancellation period, we will retain the charged amount.
If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.
Residence tax and final cleaning are not included in the price.
Final cleaning includes: cleaning and a bed linen starter set and 2 towels per person.

Standard rate 2026:

A bank card is required as a reservation guarantee.
Your bank card will be charged for the first night 30 days before arrival as a reservation guarantee. If the booking is cancelled within the free cancellation period, the charged amount will be refunded.
Free cancellation is possible up to 7 days before arrival, by 2 pm CET. A full refund will be issued.
For cancellation of the reservation after the cancellation period, we will retain the charged amount.
If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.
Residence tax and final cleaning are not included in the price.
Final cleaning includes: cleaning and a bed linen starter set and 2 towels per person.

Standard rate 2025:

A bank card is required as a reservation guarantee.
Your bank card can be pre-authorised 21 days before arrival for the amount of the first night stay.
Free cancellation is possible up to 7 days before arrival, by 2 pm CET. A full refund will be issued.
Within the cancellation period, we can charge your bank card for the amount of the first night stay per accommodation unit.
For cancellations made after the cancellation period, the amount charged will not be refunded.
If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.
Residence tax and final cleaning are not included in the price.
Final cleaning includes: cleaning and a bed linen starter set and 2 towels per person.

A bank card is required as a reservation guarantee.

Deposit:

A deposit of € 100 is required for all pitch bookings and will be charged to your bank card within 7 days of making the reservation. If the price of the booked stay is under € 100, it is necessary to make a deposit in the amount of the price of the booked stay.
If a specific pitch number is reserved, a pitch number reservation fee is charged instead of the deposit, ranging from € 100 to € 300 depending on the pitch category.
The deposit / pitch number fee is non-refundable, regardless of the cancellation date.

Advance payment:

Your bank card will be charged for 30% of the total reservation amount 7 days before your arrival. If the booking is cancelled within the cancellation period (up to 7 days before your arrival), the charged amount will be refunded.
The remaining balance is paid at the campsite reception upon arrival.

Cancellation:

In case of cancellation within 7 days of arrival, we will retain either the deposit (€ 100) or the pitch number fee (depending on the type of pitch), as well as 30% of the total reservation amount.
If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.
In case of early departure or no-show without prior cancellation, your bank card will be charged for the full amount of the reservation.
For existing pre-bookings or reservations for the following year, the advance payment can also be made at the campsite reception.

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Valamar Riviera d.d. has accommodation facilities in the Republic of Croatia and the Republic of Austria, where it operates through its branch Valamar Riviera d.d., Zweigniederlassung Austria, Gamsleitenstraße 6, 5563 Obertauern, FN 583355 a (Landesgericht Salzburg), VAT ID: ATU 78289647. Additionally, Valamar is a management company that, based on contracts, manages the tourism segment of the business and offers accommodation services in the facilities of Imperial Riviera d.d., Republic of Croatia, Rab, Jurja Barakovića 2, OIB: 90896496260 and HELIOS FAROS d.d., Republic of Croatia, Stari Grad, Naselje Helios 5, OIB: 48594515409. The term Valamar properties includes accommodation facilities of Valamar Riviera d.d., in Croatia and Austria, as well as accommodation facilities of other companies it manages.