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Crystal Sunny Hotel 4* is the winner of the Travellers' Choice Award in the year 2020 by the world’s largest travel site – TripAdvisor. The selection of the best accommodation, attractions and restaurants is based on continuous, excellent reviews from the global community of travellers, which places the top rated among the 10% of the best facilities on TripAdvisor.
The Certificate of Excellence is awarded to qualifying accommodations, attractions and restaurants listed on TripAdvisor that maintain a high overall user rating and a high volume of recent and quality reviews. TripAdvisor website awarded the hotel with Certificate of Excellence for achieving a TripAdvisor rating of 4,5 by its guests.
Crystal Sunny Hotel adheres to high quality standards. It has implemented a certified quality management system according to the ISO 9001 standard based on the products and services that meet the legal and regulatory requirements, being dedicated to guests and an on-going improvement of performance and partnership relations with suppliers, thus proving its commitment to quality and guest satisfaction.
Crystal Sunny Hotel adheres to high standards that ensure environmental protection. It has established an Environmental Management System accredited in compliance with the ISO 14001 standard. The hotel adheres to a stringent environmental protection policy with strong commitment to: compliance with legal requirements, the preservation and conservative use of natural resources, pollution prevention, waste separation facilities, employee training, constant improvement of and focus on environmental protection. (Environmental protection policy available on request.)
Valamar Crystal Hotel adheres to high standards that ensure environmental protection. It has established an Environmental Management System accredited in compliance with the ISO 14001 standard. The hotel adheres to a stringent environmental protection policy with strong commitment to: compliance with legal requirements, the preservation and conservative use of natural resources, pollution prevention, waste separation facilities, employee training, constant improvement of and focus on environmental protection. (Environmental protection policy available on request.)
Quality Seal 2015 is only given to those hotels that perform above avrege and are evidently the best hotels in their star category in one destination. The rating is based on very clear criteria especially focusing on costumer feedback on service, hospitality, clealiness, and value for money. Crystal Sunny Hotel has recived excellent customer feedback, has low complaint rates and an above-average online reputation.