Frequently asked questions

The Valamar Family & Friends programme is an exclusive benefit designed for Valamar employees. It allows employees to share special preferential accommodation rates with their personal and professional networks. Through this programme, invited members can independently book stays at discounted prices across participating Valamar properties using their own dedicated user accounts.

Membership is by invitation only. The ability to send invitations is reserved exclusively for active Valamar employees (and employees of Affiliated Companies). Employees can invite individuals from two distinct categories: immediate and extended families, and their friends and business partners.

Employees are the core account holders. They have the exclusive right to send invitations, generate links, and view the network of people they have invited.

"Additional Members" is the general term for anyone who has been invited by an employee. This group is divided into two sub-categories based on their relationship to the employee: "Immediate Family" and "Friends & Business Partners."

Once an invitation has been accepted, Additional Members register for their own private accounts, which allows them to browse availability and book stays at VFF rates independently of the employee.

The immediate family category includes only your spouse or life partner, parents, children, siblings and grandparents. Anyone outside of this specific list, such as aunts, uncles, cousins or other extended relatives, should be invited using the Friends & Business Partners link instead.

You can cancel your Valamar Family & Friends membership at any time by sending a written request via e-mail to vff@valamar.com or by calling +385 52 465 000.

Log into your Valamar Family & Friends employee account and navigate to the invitations section. Select whether you are inviting an Immediate Family member or a Friend/Business Partner. You can then copy the appropriate personal link to share, or send it directly via email or WhatsApp.

No, there are two distinct links. Please ensure you use the Immediate Family link strictly for eligible family members, and the Friends & Business Partners link for your extended network.

No. Every invited member manages their own private account and bookings independently. However, as the inviting employee, your dashboard will display a list of all invited members who have registered through your links.

No. Inviting new members allows them to access preferential rates, but it does not grant the referring employee any additional personal rights, discounts or benefits within the programme.

Once you log into your Valamar Family & Friends account, the preferential rates are automatically applied. You will see the discounted prices displayed on available accommodations as you browse.

Discounts vary depending on the property, travel dates and current availability. The exact preferential rate will be clearly displayed during the booking process.

Preferential rates are subject to availability. During peak seasons, holidays or other high-demand periods, room availability may be limited and certain blackout dates may apply.

The shown prices include VAT and the selected service provided by the property. If your chosen accommodation does not offer a bed and breakfast service, you can book this through the Valamar Reservation Centre with a deduction of €5 per person per day (applicable only in properties offering a half-board service). No other service deductions are possible.

Unless otherwise stated, the preferential accommodation price does not include tourist tax, parking, final cleaning of mobile homes, accommodation of pets and other additional services. All of the above are charged according to the applicable rules and price lists of the individual facility.

When renting a mobile home, there is a one-time final cleaning fee of €37, which increases to €53 if you are staying with a pet. For 2027, the additional one-off final cleaning fee amounts to €40, or €57 if you are bringing a pet.

For camping pitches, the price includes one main unit (caravan, tent or motorhome), one personal vehicle or motorbike and one children’s tent (up to 1.5 m).

Children generally stay for free, but seasonal rules apply based on the destination:

• • Croatia: Children stay for free except from 1 July to 31 August. During this peak period, a 50% discount applies when staying with two adults, and a 30% discount applies with one adult.
• • Austria: Children stay for free except during the winter peaks (24 December to 7 January, and 1 February to 1 March).

Please note that specific age limits for children's discounts are defined by each individual property.

Pets are welcome but are subject to an additional daily fee.

• • Croatia: The fee is €5 per day during the off-season (1 October to 31 March) and €10 per day during the main season (1 April to 30 September).
• • Austria: The fee is €10 per day from 24 December to 7 January and from 1 February to 1 March. It is €5 per day during all other periods.

No. Valamar Family & Friends preferential prices cannot be combined with additional promotional vouchers or promo codes. Additionally, the programme cannot be combined with Valamar Rewards (this includes collecting or using points and on-property loyalty benefits).

Yes, members can book up to two rooms per stay. However, the registered Valamar Family & Friends member making the booking must occupy one of those rooms.

The discount applies across most Valamar hotels, resorts and camping resorts.

A valid bank card (VISA, MasterCard, Diners Club) is required as a guarantee for the reservation.

Please note that Diners Club cards are not accepted at the following properties: Valamar Obertauern Hotel; Kesselspitze Hotel & Chalet, Valamar Collection; and [PLACES] Obertauern by Valamar.

Your bank card will be charged for the first night 30 days before arrival as a reservation guarantee. If the booking is cancelled within the free cancellation period, the charged amount will be refunded.

Payment is made upon arrival at reception, by bank card or cash.

Your personal information as well as your bank card information are fully protected. The data is transferred via a secure server.

If you do not have a bank card to make a reservation, please contact the Valamar Reservation Centre at callcenter@valamar.com or by phone on +385 52 465 000.

All Valamar Family & Friends programme reservations can be cancelled free of charge as follows:

• • up to 2 days (2 pm CET) before arrival (Dubrovnik)
• • up to 4 days (2 pm CET) before arrival (Valamar Hotels & Resorts, [PLACES] by Valamar, Sunny by Valamar)
• • up to 7 days (2 pm CET) before arrival (Valamar Collection)
• • up to 30 days (2 pm CET) before arrival. During the cancellation period, we may charge up to 70% of the reservation amount to your bank card. (Kesselspitze Hotel Valamar Collection; Valamar Obertauern Hotel; [PLACES] Obertauern by Valamar)

For cancellation of the reservation after the cancellation period, we will retain the charged amount.

If the payment cannot be processed, you will be notified. If we are unable to charge your bank card, we reserve the right to cancel your reservation in line with our policy.

In case of early departure or no-show without prior cancellation, the full amount of the reservation will be charged.

To modify your reservation, enter your reservation number and email address and follow the instructions of the modify / cancel reservation page.

The person whose name is on the Valamar Family & Friends booking must be present at check-in and provide a valid ID. If they are not present, the property will charge the standard commercial rate for the stay.

For Valamar Family & Friends bookings, the account holder must be one of the guests staying in the reserved accommodation. If the arriving guests are not personally listed in the reservation, programme benefits do not apply and the booking will be charged at the regular commercial rate.

Pets are welcome at our pet-friendly properties. Standard pet policies and additional daily fees apply, so please be sure to check the specific property's rules and inclusions during the booking process.