Frequently asked questions

What is the Valamar Family & Friends programme?

Who is eligible to become a member?

What is the difference between an employee, immediate family and an additional member?

Who exactly qualifies as immediate family?

How can I cancel my Valamar Family & Friends membership?

How do I invite someone to join the Valamar Family & Friends programme?

Do I send the same link to everyone?

Can I view or manage the reservations of the people I invite?

Do I get extra perks or benefits for inviting more people?

How do I apply my Valamar Family & Friends discount when booking a stay?

How much of a discount do Valamar Family & Friends members actually receive?

Are Valamar Family & Friends preferential rates available all year round, or are there blackout dates?

What is included in the preferential prices?

What is not included in the preferential accommodation price?

What are the specific fees and inclusions for campsites and mobile homes?

Do children stay for free under the Valamar Family & Friends Programme?

Can I bring my pet, and what are the daily fees?

Can I combine Valamar Family & Friends rates with promo codes, vouchers or Valamar Rewards?

Can I book multiple rooms or accommodation units at the same time?

Do the Valamar Family & Friends discounts apply to all Valamar properties, including camping pitches and camping homes?

How can I pay for a reservation that includes the programme benefits?

How can I cancel or modify a reservation that includes the programme benefits?

What happens if the person named on the reservation isn't the one who actually arrives at check-in?

Can I book a room for my friends but not stay at the property myself?

Are there any specific rules for bringing pets on a Valamar Family & Friends reservation?